Best Auto Dialer Software

What is Auto Dialer Software?

Auto dialer software is a technologically advanced software solution that dials phone numbers automatically without asking much of human interactions. Once the call gets connected to the recipient end, this software either plays a configured message or transfers the call to a live agent. When the auto dialer plays the pre-recorded messages, it’s called a voice broadcasting system or robocalling.

A review call from a service provider and a survey call is an example of robocalling. In some types of robocalling, the customers are offered further assistance by pressing a certain number on the dialer pad. This type of call is referred to as an outbound IVR call. Here, IVR stands for interactive voice response.

On the other hand, when the auto-dialer software connects the call directly with a live agent, it’s known as a predictive dialer system. 

Why Deploy Auto Dialer Tools in Call Centers?

The very first purpose of set-up a call center for your business is to offer timely assistance to your customers and connect with more and more people. By using autodialer software, you can achieve this purpose once and for all. Here is why you should use auto dialer tools in your call center without giving a second thought. 

1. Dial More and More Numbers

By using auto-dialer software, you can set your agents free from the burden of dialing numbers. They will just click and the software will dial the number. Some of the advanced auto dialer software can also make a call over voice commands.

This saves time for your agents and they end up making more calls per day. If you are using your call center for sales and lead generation then using auto dialer software makes you able to contact more people. 

2. Better Dialing Operations

Manual calling comes with few drawbacks like call drops, misdialing, and additional wait time. All these things squander away your time and efforts. But, auto dialer software ensures that your agents make most of the working hours by identifying busy tones in prior, direct the calls rightly, and leave the unanswered calls.

Autodialer software will only transfer the calls which are connected and have someone at the dialing end. Hence, there is no chance of errors and misdialing.

3. Better Productivity

If your agents are spending half of the work hours to dial numbers that are unproductively then it is going to cost you a lot. Numbers like DND and fax lines are of no use to you. But, in manual dialing, it’s sure that your agents will dial them at least once.

By using advanced AI, auto dialer software identifies these unproductive numbers and helps your agents to spend their time from where you can yield out results.

Better agent-customer interaction- It’s often found that after dialing numbers after numbers, agents lose interest in talking and it can be marked clearly in the agent-customer interaction. They will feel lethargic after a few unproductive calls. Autodialer software reduces such possibilities as they connect only productive calls and keep your agents active all day long.

4. The Improved Lead Conversion Ratio

When you start using auto dialer software in your call center then it contributes to high-value leads in many ways. Its preview dialer mode takes a quick snapshot of the customer’s contact details before proceeding further. When your agents have prior customer’s information, they can personalize the conversation and improve the conversion ratio without any hassles.

5. Real-Time Monitoring

Agents monitoring in your call center is very essential. With feature-rich auto dialer software, you can do automatic & real-time monitoring of your agents with less effort. Its real-time dashboard provides you every detail like which agent has answered how many calls in a day, what was the ideal time spend on every call, and so on, it helps your call center managers to ensure whether agents are utilizing work hours in the right manner or not.

Who Uses Auto Dialer Software?

Autodialer software can be used in any industry wherein better agent-customer interaction is required. Also, if you aim to generate more and more leads without wasting time on unproductive numbers then also auto dialer software is the right tool for you.

1. E-commerce Professionals

If you run an online business and then auto dialer software will be very helpful for you. By using call center software, you can easily find out who is interested in buying your product or who is not. You can also collect the customer’s review with the least possible human interaction. Auto dialer software also acts as a potential self-service portal and resolves half of the queries without involving any live agent.

2. Education Experts

To all those who run an education institute and offer courses, auto dialer software can be boon. Using this, you can easily promote your existing course and cross-sell more. 

3. Healthcare Helpers

All the healthcare professionals and businesses will be benefitted big time with auto dialer software as it helps to have better and detailed agent-customer interaction. 

4. Insurance Agents

Auto dialer software helps insurance agents to improve their dialing process at every level. When they have real-time customer information at their disposal, they can initiate better and personalized communication.

Reasons to Select Auto Dialer Solution Tool Over The Manual Dialing

1. Manual Dialing is Erroneous at Times

Naturally, your agents can dial the wrong number. One wrong digit typed on the keypad will lead to a call that is of no use. This not only wastes your agent’s time but also stain your company’s image if it’s happening at regular interval. 

With auto dialer software, there are no chances of wrong number dialing. As the contact will be saved and can be dialed over a click, you will never connect with the wrong persona and ruin your work hours and brand image. 

2. Manual Dialing is Time-Consuming

Dialing numbers consumes time for sure. Though it may seem negligible when we take one incident into account, the total time spent on dialing in a day is quite significant. If you want to utilize the work hours up to a maximum extent then using an autodialer is the right thing. Here, your agents need not dial the numbers again and again.  

By using the auto-dialer, you can witness a clear hike in several calls made in a single day. This simply implies that you are connecting more people and generating more leads.

Features of Auto Dialer System

The auto dialer system is a feature-rich product that offers almost everything that you need to streamline operations and improve productivity. Some of the key features of the auto-dialer system can be stated as:

1. Answering Machine Detection

It is one of the most important and prime features of auto dialer software. The chief function of this feature is to make a difference between live human picks from the answering machine. 

2. Press-1 Campaigns

By using this feature, you and your agents will talk with the customers only if the customer is interested in hearing from you. Before the call comes to your agents, this feature will play a pre-recorded message informing the key reason behind the call. If the customer is interested then they will press 1 and the call will be transferred to your agents. It Is also known as Pre-Qualification of Calls

3. CSV Import List

This feature is designed to help you make easy and hassle-free spreadsheet data or any other list in CSV format for any campaign. 

4. Audio Recording

This feature allows you to record a custom audio message for the callers.

5. Text-to-Speech

This feature allows you to have the auto text-to-speech facility. You will type the text and auto dialer software will convert it in audio automatically.

6. Click-to-Call

This facility is here to make outbound calls center solutions over a single click. Agents don’t need to dial customers' numbers on the dialer. 

7. Automatic ‘Opt-Out’

This feature is here to help you to list the customer who doesn’t want to receive calls from your company. Once your agents find out this, they can put the customers’ names in the ‘Do Not Call List’ automatically and notifies the agents when next they try to call the same customer.

Dialing Modes: Predictive, Progressive, and Preview

The auto dialer software comes with three types of dialing modes: Predictive, Progressive and Preview. The key difference between these three is explained below:

1. Preview Dialing Mode

This is the simplest dialing mode that you have. In this dialing mode, the auto-dialer software picks a customer's phone number from the list and proposes the call suggestion to the agent. The agent, then further, looks at the customer‘s record and finds out the history. Based on past history, the agent decides whether to call the customers or not.

2. Progressive Dialing Mode 

This is the classic auto dialer concept which works on the concept to dial another number as soon as the end of the ongoing call. In this dialing mode, the system doesn’t wait for the go-ahead signal from the agents.

With this dialing mode, the risk of a strongly dialed number is low. In this mode, an agent can’t miss a call. Here, the agent cannot take the decision. Instead, the system decides when to call.

3. Predictive Dialing Mode

This is the most intensive and advanced dialing mode that autodialer software offers to its customers. With this dialing mode, you can make prior predictions about the agent’s availability using a patent stage-based algorithm. The calls are further forwarded based upon the algorithm’s output. This algorithm will find out the factors like average call handling time, after-call time, the best time to call, the stage set on the agent script, and so on.

Predictive dialing mode is the most efficient dialing mode and reduces the agent's idle time. It ensures that no agent sits idle for a long time. It launches the calls before the line becomes free.  Now, you must be thinking that how it analyzes all of this.

Well, all thanks to the powerful AI

Using Artificial Intelligence technology, this dialing mode tracks how long an agent stays over a call. The larger will be your agent pool, the better and accurate would be the predictions. In this mode, the agent can’t decide whether to pick a call or not. The call will be transferred as soon as the line is busy.

Get the right auto dialer software today and have a better future tomorrow.