Best Cable TV Software

What is Cable TV Software?

Cable TV software is a web-based online billing and subscriber management software service for operators. This service is revolutionary as it has changed the economics of your software usage. It allows you to pay only for the capacity that you use. The best part of this software service is that you can evaluate the full version before spending a single penny from your pocket.

Are you a cable operator and broadband service provider? If yes, then there is a piece of good news for you! From now on, you don’t need to maintain your subscriber details manually. However, you can set your package plans professionally, deliver quick billing to your customer, manage customer complaints efficiently, get all your payments and collections done easily, and much more. And for all these benefits, all you need to do is to install the cable TV management software.

What are the Benefits of Cable TV Software?

• Accessibility: The accessibility in the Cable TV software makes it simple for business owners to get updates anywhere, and this way, the business remains in the palm of the owner. Whether you might be away on a trip or vacation, you will stay aware and updated on what is happening in your business; all you will require is an internet connection.

• Integrates with other software: Cable TV software, just like the different billing or management software, is online software that easily integrates with other software to a necessary extent; inventory management and accounting software or any other software require integration as it even helps in tracking the account or inventory of the business. This way, it makes it easier for you to run your business, and all the work goes done just once, having to go through any other software in your company to look for updates.

• Notifications and reminders: Cable TV software’s notifications feature helps you to make a professional approach towards the payment overdue and bills that are still yet to be paid. And you will not miss out on any bill as it gets as easy as going with the help of notification emails or messages about the bill being paid are updated. Just like you keep reminders for meetings, anniversaries, and birthdays, you can stay alert about the payment. It also updates the customer as a reminder of the payment, so there will be no delays.

• Channels Management: The Channel Management module provides extensive flexibility to the MSOs for package creation. On the other hand, it even allows adding or removing the channels from the package without impacting the existing customers.

• CAS (Conditional Access Server): Managing the Conditional Access Server is the essential module of a Cable TV software platform. It even helps in controlling the channel for STB.

What are the Features of Cable TV Software?

Standard issues relating to cable network complaints are available in the system, and even the manager can choose the root cause of the issue when closing a ticket. An operator can track the complaints and take preventive action to improve the service.

• Subscriber Management: Cable TV Channel software maintains the billing of a Set-top box. It helps the cable TV operator manage his business much more efficiently and effectively. The cable operator can even collect their connections, customers, package information, and set-top box information with package updates.

• Customer Management: The customer Management feature will offer you an excellent way to streamline all your customers along with their details like the address, documents, and contact number as well as the current loan, credibility, previous history, and so forth instantly. It will also help to provide information like referral details, nominee name, transaction details, etc. at your fingertips.

• Customized Dashboards with Rich Graphs and Text Reports: Cable TV software integrated with the latest features lets you visualize the graphical view with the customized dashboard. It provides complete data about subscriber totals, no expired STB, active STB, STB, Inactive, weekly, and monthly collections. It also shows whether the new registrations are compliant registered and can view users starting with the MSO name.

• Customized Roles & Privileges: Cable channel software enables operators with advanced features to create many branches with personalized roles. They can use, create and share a wide range of geographic content, including the area, building, colony, and analytics. The ability of individual organization members to access and work with content in different ways depends on the privileges and roles assigned to members.

• Complaints Management: The reporting and analytics capability of the complaints management system enables you to visualize the total number of complaints registered, pending, and resolved weekly and monthly. Registering resolution and allocation of customer complaints and acts as a central hub to keep all the records related to the customer's complaints. The objections can even be registered in multiple ways with the help of a Head office salesperson, employee, or executive. Complaint to the particular area operator with the help of a notification. It even has multiple features like generating reports & escalation for the complaint total track records.

• Leads Management: Cable TV Broadcasting software lets you track all the information about your customer relationship management leads. Visualize with the rich graphs and text reports up-to-date information while understanding. You can even see where a marketing campaign lead came from and read the relevant insights you can act on; the software also helps you track complete information about the leads as per the colony, area, and building.

• General Reports: This is another brilliant reporting feature that lets you stay aware of several facts about your company. This section covers the reports like the daily transaction report, customer list, customer ledger details, loan details list, discount details, customer transaction details, etc.

• Improved Subscriber Management: Operators can manage subscribers under various locations easily with the help of a cable links application. The administrator or manager can also add the customer list with the help of a web application and assign customers to the collection agent under the given area. The manager can make out the agent corresponding to each customer, and real-time payment tracking cum billing collection status can even be monitored easily.

• Bluetooth bill printing: There is also no need to worry when it is about getting a hard copy of the bill. The app also has the facility of Bluetooth printing bills at any location of the customer.

• Billing Anywhere: Customer payment or billing collection can be made anywhere with the help of a mobile application that is highly equipped with cable links. The collection agent will carry the mobile app to the customer’s doorstep and bill the customer directly. Billing details will be synced with the central server, which even helps the manager to view live billing and the position of the collection agent on the go.

• Subscriber Re-location: Subscriber re-location is common in urban, city, and suburban areas. Cable TV management software helps the cable operator and broadband internet providers perform hassle-free customer transfer among the service area. Transferred customers' billing history, reward points setting, package details, etc., would be maintained as an old area.

• Package Calculation: Automatic package calculation is an essential part of any Cable TV software undertaking package calculation monthly. Based on the package amount, the system will only compute the total amount along with the next payment date. Collection agents and administrators will even better track outstanding amounts from each subscriber.

• Alerts: Cable TV channel software can generate SMS alerts on billing and the updation of the rewards points. Subscribers will also get an SMS in a registered mobile number when the collection agent of the Local Cable Operator performs the billing. The Local Cable Operator also has the option to choose the SMS package of interest.

• Complaint Ticketing: A complaint management system is a vital part of the service providers and Cable TV channel software which enables the operator to track consumer complaints with the help of a system. It has a facility to work as a cable TV complaint management system. Objections raised by the customer are easily registered into the system. Operators can change the status, close the tickets, and add comments. Standard issues relating to cable network complaints are available in the system, and even the manager can choose the root cause of the issue when closing a ticket. An operator can track the complaints and take preventive action to improve the service.