Best Call Monitoring Software
Best call monitoring software utilized in modern call centres include talkdesk, avoxi, five9, aircall, and callfinder. A call monitoring software helps in reaching call targets and track call conversations for academic or training purposes.
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List of 20 Best Call Monitoring Software
Software by OpenPhone Technologies Inc
OpenPhone is a fully-featured business phone software designed to serve SMEs, startups, Agencies, and Enterprises. OpenPhone provides end-to-end solutions designed for Web apps. This Business Phone System offers Call Monitoring, Mobile Access, Call Recording, Call Management, and IVR / Voice Recognition in one place. Learn more about OpenPhone
Starting Price: Starting Price: $10 User/Month
CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. This online Call Center offers Queue Management, Call Recording, Contact Management, VoIP at one place. Read CloudTalk Reviews
Starting Price: Starting Price: $25 User/Month/Billed Annually
| Pros | Cons |
|---|---|
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Well sold to us! The integration into our crm and recording feature. |
Their terms and conditions are awful - really unfair on their customers. Their app is very weak. |
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Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. |
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call |
Category Champions | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
FreeCallTracking.ai is a powerful call tracking software to track all phone calls from digital & advertising platform with our call tracking, recording & monitoring solutions with real-time reporting, keyword-level-tracking, dynamic number insertion. Read FreeCallTracking AI Reviews
Starting Price: Available on Request
Recent Review
"User Feedback" - Carter Pfaff
| Pros | Cons |
|---|---|
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I found the structure of the website impressive. |
I think that they should go into more detail about how the service works. |
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Its tracking system is really good |
tracking system |
Emergents | 2023
WINHMS Enterprise - a hotel management software is specifically designed for large hotel Chains and premium properties. Extensive coverage and control of all departmental operations of hotel management system is unparalleled. Property management system can help large chain hotels to manage hotel booking software, sales, inventory and payroll. Read WINHMS Enterprise Reviews
Starting Price: Available on Request
Recent Review
"Better functionality with improved dual deployment " - Fathi Traiki
| Pros | Cons |
|---|---|
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With its mobile support, it is now easy to handle hotel management task with better approach. It accepts Multi Currency, assures Database backup/restore, Reservation & Booking, Multi Property Support and lots more for least delay in procession |
It has long list of features, which are of least use for startups. API is irresponsive at times. |
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Able to handle High-level workflow with operational efficiency to cater all the needs of the hotel industry. Carry all kind of management including Reservation & Booking, Point of Sale (POS), Sales and Marketing and others to make processing productive. |
Not supportive of windows platform and delays process sometimes. |
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Starting Price: Available on Request
Recent Review
"Excellent Features on a Reasonable Price" - Ashish Singh
| Pros | Cons |
|---|---|
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The customer support is by far the most impressive point. Features are by far are the same as compared to other companies but the customer support is great in Ozonetel which is evident. |
So far nothing and I hope it will go on like this in the future. |
Emergents | 2023
CallFinder call tracking is affordable speech analytics for your business. It Capture the voice of your customers.Gain business intelligence,Develop efficient call monitoring practices, Alleviate inadequate call handing, Improve customer experience & increase revenue Read CallFinder Reviews
Starting Price: Available on Request
Recent Review
"Best app ever" - Tarneet singh
Tele Calling Customer Management Software Mumbai, India. Silver Surface is in the field of Tele Marketing Software development in India for 9 years and has given software solutions to customers. Read Silver Surface Reviews
Starting Price: Starting Price: $0.69 Per Month
Recent Review
"Excellent Performance " - Karan Dighe
| Pros | Cons |
|---|---|
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Good UI |
Nothing, all are good. |
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i can add unlimited employee account |
unlimited employee account |
Contenders | 2023
Five9 is a leading provider of cloud contact center software. It are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read Five9 Reviews
Starting Price: Available on Request
Recent Review
"Five9" - Allison Papasin
| Pros | Cons |
|---|---|
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Convenience |
Heavy use of data |
Category Champions | 2023
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A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. Read Adversus Reviews
Starting Price: Starting Price: $150 Per Month
Recent Review
"Good Experience" - Vikas Manocha
Emergents | 2023
Talkdesk is a leading cloud based call center software in the world. Which Create the call center your customers and agents deserve. It reduce average handle time and increase agent efficiency with automated workflows. Learn more about Talkdesk
Starting Price: Starting Price: $25 Agent/Month
Emergents | 2023
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Starting Price: Starting Price: $19.99 User/Month
Emergents | 2023
Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number. Learn more about Aircall
Starting Price: Starting Price: $30 User/Month/Billed Annually
Emergents | 2023
Software by Aspect Software Inc.
Aspect Quality Management is a fully featured Call Recording & Analytics Software designed to serve SMEs, Startups. Aspect Quality Management provides end-to-end solutions designed for Windows. This online Call Recording & Analytics system offers Scheduled Recording, Call Sharing, Screen Activity Recording, Recording Bookmarking, Event Triggered Recording at one place. Learn more about Aspect Quality Management
Starting Price: Available on Request
Emergents | 2023
iAuditor is a mobile app that empowers people to create, use, and share intuitive checklists that auto-generate and deliver reports for cost-efficient safety and quality management. Learn more about SafetyCulture
Starting Price: Available on Request
Emergents | 2023
Telzio is a cloud-based business phone software provides you with the simplest internet telecommunication. It helps in providing call queues, call recording, call monitoring, music while holding, and much more. Learn more about Telzio
Starting Price: Starting Price: $250 Per Month
Emergents | 2023
EvaluAgent is a fully featured Call Center Software designed to serve Agencies, Enterprises. EvaluAgent provides end-to-end solutions designed for Web App. This online Call Center system offers Reporting/Analytics, Campaign Management, Call Logging, Escalation Management, Skills Tracking at one place. Learn more about EvaluAgent
Starting Price: Available on Request
Emergents | 2023
Committed to offer you real-time statistics
Designed to make lives of business owners, managers, and supervisors who are willing to do live call monitoring, CallMonitor is a feature-rich call monitoring software that can handle tasks like call history, call logs, and call recordings. Learn more about CallMonitor
Starting Price: Available on Request
MobileSpy is a remote monitoring and control application that lets users spy and track various activities on a target device, including monitoring social media, multimedia content, SMS, calls, applications, internet data, and GPS tracking, among others. Learn more about MobileSpy
Starting Price: Starting Price: $1 User/Month