Best Cloud Contact Centre Solutions in 2023
Best cloud contact centre solutions include servetel, Exotel, avoxi, Genesys, five9, sparktg, deep call, etc. The cloud centre solutions can be accessed from any location, device, etc.
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List of 20 Best Cloud Contact Center Solutions
Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews
Starting Price: Starting Price: $25 Per Month
Recent Review
"Cloudli" - Aqib Raza
Category Champions | 2023
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Starting Price: Available on Request
Recent Review
"Satisfaction with services." - Vasundhara Tyagi
| Pros | Cons |
|---|---|
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Everything |
Nothing |
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Onboarding |
Whatsapp integration |
DeepCall is a cloud telephony service provider company offering its top-notched cloud-hosted communication platform to many huge businesses across India and Opt for their best-in-class services. Read DeepCall Reviews
Starting Price: Available on Request
Recent Review
"Deepcall's proactive dialer is like boon to us" - Shivam Bhargava
| Pros | Cons |
|---|---|
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Proactive dialer made our customers happier |
None |
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The installation process was set up very swiftly. Security and quality go hand-in-hand in DeepCall. |
Not found yet |
Category Champions | 2023
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
Starting Price: Starting Price: $13.89 User/Month
Recent Review
"The service was smooth and there were no technical glitches. " - Chitra Rawat
| Pros | Cons |
|---|---|
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The product is easy to use, not glitchy, and the customer support has always been very proactive. |
The product has been a perfect fit for us. |
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Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support. |
Add bulk SMS features in the dashboard. |
Emergents | 2023
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Starting Price: Starting Price: $77.15 Per 3 Months
Recent Review
"We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way." - Soumya Thakur
| Pros | Cons |
|---|---|
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It has helped us manage our calls in the best possible and effectiveway. |
Sometimes the international calls get disconnected. |
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We are gald we switched to this software for calling. It has helped us make the call process more relaxing |
there is no free-trial session available. |
Emergents | 2023
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Starting Price: Starting Price: $233.33 Per Year
| Pros | Cons |
|---|---|
|
Their claim of stability and API |
Actually reality where nothing is plug and play and everything is riddled with issues |
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Starting Price: Available on Request
Recent Review
"Excellent Features on a Reasonable Price" - Ashish Singh
| Pros | Cons |
|---|---|
|
The customer support is by far the most impressive point. Features are by far are the same as compared to other companies but the customer support is great in Ozonetel which is evident. |
So far nothing and I hope it will go on like this in the future. |
Category Champions | 2023
Kaleyra is a trusted global cloud communications platform provider that offers integrated multi-channel communication services, comprising Messaging, Voice, WhatsApp, Video with tools like OTP verification, IVR flow builder & chatbots. Read Kaleyra Reviews
Starting Price: Available on Request
Recent Review
"Exactly what I needed!" - Startup Builder
| Pros | Cons |
|---|---|
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It has easy integration about sms. One line of code for sms integration. |
The chatbot feature can be advanced. Not good like against its compeitiors. |
Category Champions | 2023
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
|---|---|
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Contenders | 2023
NICE inContact Call Center is a fully featured Call Recording & Analytics Software designed to serve Enterprises, SMEs. NICE inContact Call Center provides end-to-end solutions designed for Windows. This online Call Recording & Analytics system offers Call Sharing, Distributed Call Recording, Recording Bookmarking, File Transfer, Scheduled Recording at one place. Read NICE inContact Call Center Reviews
Starting Price: Available on Request
Contenders | 2023
Five9 is a leading provider of cloud contact center software. It are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read Five9 Reviews
Starting Price: Available on Request
Recent Review
"Five9" - Allison Papasin
| Pros | Cons |
|---|---|
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Convenience |
Heavy use of data |
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SanCCS Cloud is a cutting edge technology for call center dialer solution allowing its users to host their dialer solution to cloud , hence minimizing expenditure on own premises infrastructure and maintenance. Read SanCCS Cloud Reviews
Starting Price: Available on Request
Recent Review
"Easy to use" - Shubham Singh
| Pros | Cons |
|---|---|
|
UI and easy to use |
Nothing |
Emergents | 2023
TELUS International is a fully featured Cloud Contact Center Solutions designed to serve Startups, SMEs and Enterprises. TELUS International provides end-to-end solutions designed for Web App. This online Cloud Contact Center Solutions offers at one place. Read TELUS International Reviews
Starting Price: Available on Request
Recent Review
"Lead" - Sunny Islam
Contenders | 2023
Voiptime Contact Center is the cloud call center solution that increases your agents’ productivity. Get up and running in 24 hours, with a fully configured instance and affordable call rates in 140+ countries. Read Voiptime Cloud Reviews
Starting Price: Starting Price: $45 User/Month
Recent Review
"Customer feedback" - Vladimir
| Pros | Cons |
|---|---|
|
Robust solution, service up time 1287 days, since last restart |
Well, read manual first before starting work with this software |
Emergents | 2023
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Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Learn more about Genesys
Starting Price: Available on Request
Emergents | 2023
TTEC Digital is a leading Cisco technology solutions and services provider. The renowned company is the first authorized reseller of Cisco’s latest offering—Webex Contact Center Enterprise, which aims at delivering an enterprise-level CCaaS solution. Learn more about TTEC Digital
Starting Price: Available on Request
Emergents | 2023
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Starting Price: Starting Price: $19.99 User/Month
Emergents | 2023
VCC Live not only seeks to provide the most advanced contact center technology linked with telco services but it also brings its clients a combination of multiple solutions, including customer support, consultation, real-time monitoring, and quality management. Learn more about VCC Live
Starting Price: Starting Price: $62.79 Per Month
Emergents | 2023
vocalcom is the leading company to provide the solution for the telemarketing business. Helps to increases the real contacts for improving the campaign productivity. Track the conversion between employee and customer, conversion rates, daily inbound/outbound call volume and customer satisfaction. Learn more about Vocalcom
Starting Price: Starting Price: $75.73 User/Month
Emergents | 2023
3CLogic’s predictive dialer automatic contacts leads though agents are working finalizing calls minimizing the time consume within communication and grow productivity. Optimize an agent’s performance while improving the possibility of reaching or top sales targets. Learn more about 3cLogic
Starting Price: Available on Request
Recent Review
Until 31st Mar 2023
