Best Cloud IVR Solutions in India for 2023
Best cloud IVR solutions are SparkTG, IVR Guru, MyOperator, and Genesys. Now allow your employees to attend the calls from remote locations and use all the IVR features with the applications.
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List of 20 Best Cloud IVR Solutions
Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews
Starting Price: Starting Price: ₹1800 Per Month
Recent Review
"Cloudli" - Aqib Raza
iPlum is a fully featured VoIP Software designed to serve SMEs, Startup, Agencies, Enterprises. iPlum provides end-to-end solutions designed for Web App. This VoIP System offers Call Monitoring, Contact Management, Unified Communications, Call Routing, Call Recording at one place. Read iPlum Reviews
Starting Price: Available on Request
Category Champions | 2023
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Everything you need for your business phone system
Save big on your business call bills. Set up your complete call management, IVR and toll-free number with unlimited users on MyOperator. Awarded SoftwareSuggest high-performer of 2022. Trusted by 7500+ brands. Read MyOperator Reviews
Starting Price: Starting Price: ₹2499 Per Month
| Pros | Cons |
|---|---|
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Customer support |
Outgoing calls are extremely expensive restricting us from using the outgoing services. |
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Easy to use and monitor the campaigns |
Not easy to upload the script, if you want to change the greeting IVR |
Category Champions | 2023
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"TOP 1 CRM Software- Bitrix 24" - evez
| Pros | Cons |
|---|---|
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
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Its long lasting Feature list |
User Interface is quite complicated |
Category Champions | 2023
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Starting Price: Available on Request
Recent Review
"Satisfaction with services." - Vasundhara Tyagi
| Pros | Cons |
|---|---|
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Everything |
Nothing |
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Onboarding |
Whatsapp integration |
Category Champions | 2023
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording. Read SparkTG Reviews
Starting Price: Starting Price: ₹1000 User/Month
Recent Review
"The service was smooth and there were no technical glitches. " - Chitra Rawat
| Pros | Cons |
|---|---|
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The product is easy to use, not glitchy, and the customer support has always been very proactive. |
The product has been a perfect fit for us. |
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Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support. |
Add bulk SMS features in the dashboard. |
Emergents | 2023
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Starting Price: Starting Price: ₹5555 Per 3 Months
Recent Review
"We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way." - Soumya Thakur
| Pros | Cons |
|---|---|
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It has helped us manage our calls in the best possible and effectiveway. |
Sometimes the international calls get disconnected. |
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We are gald we switched to this software for calling. It has helped us make the call process more relaxing |
there is no free-trial session available. |
Category Champions | 2023
A business phone system for global enterprise comm
Telecmi is a cloud communications platform as a service company based in Chennai, India. Telecmi provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India. Read TeleCMI Reviews
Starting Price: Starting Price: ₹1300 Per Month/4 User
Recent Review
"Excellent" - Poornima
| Pros | Cons |
|---|---|
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User friendly |
NA |
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Their accuracy and server up time |
Missing outbound number from different states |
Emergents | 2023
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Starting Price: Starting Price: ₹16800 Per Year
| Pros | Cons |
|---|---|
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Their claim of stability and API |
Actually reality where nothing is plug and play and everything is riddled with issues |
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Starting Price: Available on Request
Recent Review
"Excellent Features on a Reasonable Price" - Ashish Singh
| Pros | Cons |
|---|---|
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The customer support is by far the most impressive point. Features are by far are the same as compared to other companies but the customer support is great in Ozonetel which is evident. |
So far nothing and I hope it will go on like this in the future. |
Emergents | 2023
CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system. Read Ozonetel CloudAgent-lite Reviews
Starting Price: Available on Request
Recent Review
"Complete IVR System Software" - Komal Deladiya
Contenders | 2023
Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity. Read Avaya Reviews
Starting Price: Available on Request
Recent Review
"Avaya review " - MANOJ SAHU
| Pros | Cons |
|---|---|
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Calling facility and productivity. |
Monitoring or Recording |
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Smooth Calling Experience & Easy Connectivity. |
Disconnects automatically as the traffic increases. |
Contenders | 2023
An interactive voice response system (IVRS) hosted in the cloud is called Cloud Telephony, it is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF). Read Salesquared Reviews
Starting Price: Available on Request
Recent Review
"Good product" - Aniessh
Emergents | 2023
Routee is a cloud communication platform that helps you build unique marketing funnels that actually convert, generate leads and grow your business! All this through Messaging, Voice, Verification and Phone Numbers. Read Routee Reviews
Starting Price: Available on Request
| Pros | Cons |
|---|---|
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Zero. zilch. Nothing. |
They should hire new support people who know how to provide support to potential new customers and not criticism. |
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Great customer service. All in one tool. I use SMS, Email, Voice, 2FA which previously were not part of the business. |
In the beginning it took me some time to get a hung on the platform |
Category Champions | 2023
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
|---|---|
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Emergents | 2023
IVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. Read IVR GURU Reviews
Starting Price: Available on Request
Recent Review
"Best Service provider in India with best USP" - Ashish Nakoti
| Pros | Cons |
|---|---|
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Two USP - Pulse Charges & Unlimeted Channels |
No Cons |
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IVR guru works on Pulse segment and it is only the company those work on Pulse rate |
Need to grow as faster |
Contenders | 2023
We provide Best CRM Reviews, Free Demo - CRM is cloud based Software to maintain Sales, Lead Management, Follow Up, marketing & support for all organization, Sales Management Software, Lead Management Software, Business Management Software. Read RSoft Reviews
Starting Price: Starting Price: ₹1199 Per Month
Recent Review
"Excellent Productivity Software" - Javith
| Pros | Cons |
|---|---|
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Equipped with instant customer support system and email integration, it makes communication simpler and easier |
Didn’t find any cons |
Contenders | 2023
Formulated with Sunshine platform, Zendesk Talk is a powerful call center software that every business needs. You can create self-service portals for customers, set personalized IVR messages and do live chats over a single click. Read Zendesk Talk Reviews
Starting Price: Available on Request
Recent Review
"Amazing clarity and connectivity" - Abhijeet
| Pros | Cons |
|---|---|
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Chrome integration |
None |
Interactive Voice Response (IVR) solution allows to build a personalized call flow according to your needs. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability. Read Go2Market IVR Reviews
Starting Price: Starting Price: ₹1250 Unlimited Agents
Recent Review
"The services are very good and affordable" - Roshan chaudhary
Emergents | 2023
Cloud Communication & Collaboration Solution
KloudTalk is a cloud phone system for business who wants to make their internal and external communication seamless. With KloudTalk, you need not buy expensive hardware such as PBX, Answering machines etc. or do complex setup as your entire system is on the cloud. Learn more about KloudTalk
Starting Price: Starting Price: ₹1440 User/Month