Best Cloud Telephony Software

Best platforms in the category of cloud telephony IVRS software are CallHippo, Knowlarity, MyOperator, and Servetel. These tool allows the calls to get routed through high-speed internet at the national and international levels.

Live Agent1
Live Agent2
Live Agent3
Get Free Demo

Connect With Your Personal Advisor

List of 20 Best Cloud Telephony Software

Showing 1 - 20 of 172 products

Contenders | 2023

#1

Zadarma is a fully featured Cloud Telephony & IVRS Software designed to serve Enterprises, Agencies. Zadarma provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Outbound Reporting, Call Routing, IVR / Voice Recognition, Virtual Call Center, Predictive Dialer at one place. Read Zadarma Reviews

Starting Price: Available on Request

Mobile App
API

Emergents | 2023

#2

Grasshopper is one of the best Intelligent Phone Software with offerings like toll-free numbers, vanity numbers, "800-" numbers and "833-" numbers. With features like simultaneous call handling, custom greetings, virtual fax, call forwarding and call transfers, it fulfills all the business needs at once. Learn more about Grasshopper

Starting Price: Starting Price: $29 Per Month

Mobile App
Free Trial

Emergents | 2023

#3

OpenPhone is a fully-featured business phone software designed to serve SMEs, startups, Agencies, and Enterprises. OpenPhone provides end-to-end solutions designed for Web apps. This Business Phone System offers Call Monitoring, Mobile Access, Call Recording, Call Management, and IVR / Voice Recognition in one place. Learn more about OpenPhone

Starting Price: Starting Price: $10 User/Month

Mobile App
API
Free Trial

Category Champions | 2023

#4

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews

Starting Price: Starting Price: $20 User/Month

Mobile App
API

Recent Review

"CallHippo" - Bhavin Naik

Most Reviewed

Contenders | 2023

#5

CallRail call tracking software provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring. Read CallRail Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Agency Calltracking Solution" - Jorge Peralta

#6

Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews

Starting Price: Starting Price: $25 Per Month

Mobile App
API
Free Trial

Recent Review

"Cloudli" - Aqib Raza

Emergents | 2023

#7

VirtualPBX is a fully featured intelligent phone solutions that save traditional phone systems and offers VoIP, analog and smartphone options. Modern qualities i.e personal preference, route call, multiple phone number options, voicemail, conference call and allow automated calls to departments like 2 for services and 3 for accounting. Learn more about VirtualPBX

Starting Price: Starting Price: $9 Per Month

Mobile App
API
Free Trial

Emergents | 2023

#8

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews

Starting Price: Starting Price: $10 Per Month

Mobile App
API
Free Trial

Recent Review

"Got rid of 2 extra phones. What a relief." - Ralph K

Emergents | 2023

#9

SmartIVR (Interactive Voice Response) resides and operates from the most reliable cloud computing platform with inbuilt mechanisms for fail-over, redundancy, backup and auto-scaling. IVR system is enterprise-grade telephony software that powers some of the best-known brands in emerging markets. Read Knowlarity Reviews

Starting Price: Starting Price: $233.33 Per Year

Mobile App
API
Free Trial

Contenders | 2023

#10

PhoneBurner is one of the most reliable telephony software. Increase outbound productivity by up to 400% - with no special equipment. Dial smarter, faster, and delay-free for more connections, and higher closing rates. It provides powerdialing to up to 80 leads per hour and 100% delay-free connections. Read PhoneBurner Reviews

Starting Price: Starting Price: $149 Per Month

Mobile App
API
Free Trial

Recent Review

"Cold Emailing Best Solution" - Me Jerry

Emergents | 2023

#11

Tenfold is the solution to help you natively integrate your communication platform with your CRM and other support systems. It displays a real-time feedback. Tenfold is very transparent for the services and cost. There is no any hidden charge or fees.  Learn more about Tenfold

Starting Price: Available on Request

Mobile App
Free Trial

Contenders | 2023

#12

Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews

Starting Price: Available on Request

Mobile App
API

Recent Review

"Highly recommended for any organization who dialing daily basics " - Aman Kumar

#13

Aavaz Call Center software offers an affordable inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales and customer support departments. Learn more about Aavaz

Starting Price: Available on Request

Mobile App
API
Free Trial

High Performer | 2023

#14

Save big on your business call bills. Set up your complete call management, IVR and toll-free number with unlimited users on MyOperator. Awarded SoftwareSuggest high-performer of 2022. Trusted by 7500+ brands. Read MyOperator Reviews

Starting Price: Starting Price: $34.71 Per Month

Mobile App
API
Free Trial
#15

Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Read Nextiva Reviews

Starting Price: Starting Price: $19.95 Per Month

Mobile App
Free Trial

Recent Review

"My Experience with Nextiva" - Arnie Francisco

#16

OnSIP is an easy-to-use VOIP solution tailored for small businesses. OnSIP’s patented technology is 100% secure and backed by award-winning, U.S.-based customer support. Features include web, desktop and mobile apps, video conferencing, ring groups and much more. The customizable solution allows you to add and remove features based on your business needs. Best-in-class VoIP phones are included for 5+ users on unlimited plans. Learn more about OnSIP

Starting Price: Starting Price: $19 User/Month

Mobile App
API
Free Trial
#17

Bandwidth is a fully featured App Development Software designed to serve Startups, Agencies. Bandwidth provides end-to-end solutions designed for Web App. This online App Development system offers Call Routing, API Design, Chat / Messaging, SIP Trunking, VoIP at one place. Learn more about Bandwidth

Starting Price: Available on Request

Mobile App
API
Free Trial
#18

Routee is a cloud communication platform that helps you build unique marketing funnels that actually convert, generate leads and grow your business! All this through Messaging, Voice, Verification and Phone Numbers. Read Routee Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial
#19

Phone.com is a VOIP Intelligent Phone System for small companies. Flexible and affordable for everyone to communicate with each other. this VoIP software gives the fastest solution to users. Trusted by lots of users to acquire the talent. Learn more about Phone.com

Starting Price: Starting Price: $12.99 Per Month - Per User

Mobile App
API
Free Trial
#20

Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews

Starting Price: Available on Request

Mobile App

Recent Review

"The best call center software!" - Jesse Frohling

Until 31st Mar 2023

Download Research Report Banner
Download Research Report

Cloud Telephony and IVRS Software Guide

What is the use of IVR Software?

IVR (Interactive Voice Response) is a widely used telecommunication technology in business. It allows the callers to interact with a computer-controlled automated voice system and choose the desired course of action. The computerized voice guidance system, comprising prerecorded messages, reads out the available options based on the callers' inputs (keypress).

Since the 1980s, IVR systems have been incorporated worldwide business phone systems. After the arrival and growth of the web, deployment of IVR software has shot up too. Thousands of mid to large-sized organizations belonging to many sectors resort to this automated system to handle inbound calls and customer queries.

The Interactive Voice Response system is used mainly for collecting information from the customers/callers. Some of the familiar places where the IVR system prevails are phone banking, call centers, phone surveys, and customer care of numerous service providers, such as telecom operators or fast food services. The modern generation IVR software can be customized to a large extent.

There are many advantages of using IVR software in business setups. These include reduced running costs, reduced reliance on the human support system, and diminished workload on the human support agents. It is ideal for companies looking forward to introducing automation in their operations.

What is Hosted IVR?

With the time and progress of technology, the IVR software has also evolved a lot! There was a time the IVR was a part of the PBX system used locally in the business setups. With the evolution of web technologies, this has changed for the better! Nowadays, businesses can opt for hosted IVR solutions. In this setup, the existing IVR software is stored in the cloud and not on the local server of the company. The cloud IVR vendor is responsible for service and maintenance.

As it is, the Hosted IVR software solutions are much more sophisticated and feature-laden than traditional, localized PBX-based IVR setups. It also brings numerous benefits to the users. The benefits include enhanced security, less dependence on localized hardware, reduced need to rely on human resources, and lower running cost in the long run.

The cloud IVR software providers also offer online updates to the users, which improves usability and adds more features to the interactive voice response software. Moreover, with fast internet service spreading everywhere, the clarity of Internet-based voice calls is not a problem anymore.

How Does IVR Software Work?

The IVR software is an excellent example of integrating computers and telephony. It is combined with the helpline numbers of various businesses. These numbers can comprise landline, toll-free, or even mobile numbers.

After a caller dials the helpline number, the IVR software kicks into action, and the system first plays a pre-recorded greeting message. It then gives the caller the option to press any of the available digits from 0 to 9, and for each number, an action is associated. There can be multiple menu levels in such a setup, and the messages can be customized.

For example, in the case of the telecom industry, the first menu lets the caller choose any apt language. Next, they can choose from options like knowing the balance, deactivating, or activating certain services. They may also be given a choice to speak to a customer care staff over the phone and navigate to the main and sub-menus.

Of course, using an interactive voice response software solution can consume quite a few minutes, which may not be feasible for all types of callers.

What is Cloud Telephony System?

Cloud telephony System is the evolved form of regular telephony- in a nutshell. It is an internet-based telecommunication system software that minimizes the need to depend on specific hardware and wired telephony for business or personal interaction needs.

In such cloud telephony systems, most devices and infrastructure are handled by the service providers. As a user, you need to have a stable internet connection and a few hardware devices. It is not mandatory in cloud telephony to use regular handsets.

The majority of cloud telephony software supports making and receiving calls through regular headsets with embedded microphones. Of course, you can use these services with mobile phones.

The major benefit of using Cloud telephony is reduced dependence on wired setups. The calls are transferred through the internet, and the users can avail of several useful features. This is what most call center setups use nowadays.

The modern cloud telephony software is light on resources, and they are highly compatible with a broad range of PS OSes and phone handsets. In a business setup, such cloud telephony software can be used with desktops, laptops, tablets, and even hybrid devices without issues.

How does a Cloud-Based Phone System Work?

A Cloud-based phone system does not rely on a wired setup. Instead, it is dependent on the internet. The calls made and received are handheld through cloud servers, and the users need to have a stable internet connection, some web access device, and suitable cloud telephony system software. The users may use laptops, desktops, tablets, or mobile phones to make or receive calls through cloud telephony solutions.

The calls are handled through the internet, and the caller and recipient can be positioned anywhere, even in remote countries. They can also use different types of hardware devices to make and receive calls. Modern cloud telephony software solutions let you make both voice and video calls. Calls can be handled by using headsets with mic, and video calls are handled through integrated or external webcams.

The latest applications can handle HD quality video calls over the web, provided there is a fast connection. Calls made between users having the same cloud telephony applications are free. However, you need to spend money to call a regular landline or mobile number from VoIP software. The good thing is such call charges are coming down.

How much does an IVR cost in 2022?

Setting up can be costly, but that depends on the complexity of the setup. A typical in-house IVR setup, including networks, servers, and databases, can cost thousands of dollars. You have to think of the software and periodic maintenance as well. IVR is precisely why a lot of entities opt for hosted IVR solutions.

A hosted IVR service requires the users to pay a monthly or yearly rental as the charge. The service provider is responsible for service quality, maintenance, etc. This is way more affordable than setting up dedicated IVR software at your company premises. The charge of such hosted cloud telephony cum IVR setup varies from one company to another.

Some such service providers will charge you per minute for using their packages. From a business perspective, buying bundled cloud telephony service and IVR makes sense. It fetches you a host of advanced call management features. However, it is also possible to buy an INR set up separately and append it to your existing PBX solution. On average, bundled IVR and cloud telephony packages may cost approx $20-$22 a month.

What are the features of IVR Software?

Features of IVR Software

The latest IVR software solutions come with a wide range of call center management features. These are useful for any business. The majority of interactive voice response software comes with features like:

1. Support for multiple languages:

The popular IVR applications support several languages. IVR is essential because your company’s customers may not speak in a single language! Usually, the callers are given the option to choose the preferred language just after they hear the greeting message in most IVR software solutions.

2. Transfer to live agent:

Some queries can only be resolved by talking to a human support agent. So, the IVR applications come with the facility to call transfer to human support agents.

3. Voice greeting with customization:

After dialing the helpline with IVR integrated, the first response a caller gets is a pre-recorded voice greeting. This greeting can be customized as per business needs.

4. Extensive call management :

The popular interactive voice response software solutions come with robust call management features. These features include call making, call forwarding, call recording, and conference calls. In addition, these software solutions also support conditional call forwarding.

5 Benefits of Using IVR Software

The businesses using IVR solutions prefer these for the numerous benefits. The significant benefits of IVR solutions are:

1. Lower operational cost :

While there is an initial investment cost of setting up an IVR solution at a company or opting for a hosted VR solution, the running cost tends to be easier on the wallet.

2. Enhanced agent efficiency:

In call centers, the agents are always burdened with calls made by the customers. The IVR software setup handles a section of these calls, which reduces the agents' load. As a result, they can perform at an optimal level, improving the quality of service.

3. Better call handling:

Call management becomes a breeze and professional with a top-quality IVR solution in place. The software routes important calls to apt numbers, and conditional call forwarding can also benefit a business setup. The call recording is also handy as the recorded calls can be used to train the new agents in the organization.

4. Improved customer satisfaction and brand image:

With an IVR setup deployed, excess calls can be tackled professionally and consistently, and eventually, no calls get unanswered! The callers get multiple options to address their needs, including talking to an agent. So, this helps boost customer satisfaction levels. This software eventually paves the way for increasing the brand image.

5. 24x7 services:

In all business setups, offering 24x7 telephonic support software by recruiting human agents may not be possible because of certain hurdles. In those companies, IVR solutions can fill in the gaps. In addition, the solutions can be used when the agents are offline or on leave.

What are the types of IVR Software?

Types of IVR software

With time, the IVR ethnology has also matured, and nowadays, you can pick from various IVR applications.

1. Basic/Self-service IVR:

These IVR solutions are ideal for callers who want to resolve their issues without getting help from a person. This is the case with most of tech-savvy customers! These IVR setups can be multi-level or straightforward. However, some such configurations also offer an option to talk to a human agent if the caller cannot find a solution by using the system.

2. In-premise IVR:

This IVR software tends to be costly as the company has to bear the cost of software, hardware, wiring, and everything associated with the service. However, on-premise IVR solutions have room for ample customizations.

3. Hosted IVR:

In Hosted IVR solution, a third party company offers IVR software or service - through the web. The users need to pay a monthly or annual fee to the vendor. It tends to be more economical for the user or company. It is ideal for small to midsized businesses.

4. Agent-assisted IVR:

This type of IVR setup requires agent involvement but on a minimal level. The agents use the interactive voice response software solution and direct pre-recorded messages to engage the callers. However, the customers do not realize that a human agent is involved. It is quite effective in handling tough cases.

Using an IVR solution can benefit a business, but selecting the right type and service provider is also essential. Hosted IVR software is what most companies opt for nowadays. However, there are many such service providers, and assessing their services is necessary. It makes sense to go for integrated cloud telephony with IVR solutions as it is affordable and brings more flexibility on board. As always, you should go through the reviews of such companies online before subscribing to their services.

Related Articles:

Cloud Telephony Software in following industries

Last Updated: February 27, 2023