Best Cloud Telephony Software

Best platforms in the category of cloud telephony IVRS software are CallHippo, Knowlarity, MyOperator, and Servetel. These tool allows the calls to get routed through high-speed internet at the national and international levels.

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List of 20 Best Cloud Telephony Software

Showing 1 - 20 of 172 products

Contenders | 2023

#1

Zadarma is a fully featured Cloud Telephony & IVRS Software designed to serve Enterprises, Agencies. Zadarma provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Outbound Reporting, Call Routing, IVR / Voice Recognition, Virtual Call Center, Predictive Dialer at one place. Read Zadarma Reviews

Starting Price: Available on Request

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Emergents | 2023

#2

Grasshopper is a one of the best Intelligent Phone Software that uses tall free numbers to increased the companies. Which has supply true 800 tall free numbers, vanity numbers, local numbers when a call comes than hold music, unlimited extensions, faxes emails and voicemails by emails. Learn more about Grasshopper

Starting Price: Starting Price: $29 Per Month

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Emergents | 2023

#3

OpenPhone is a fully-featured business phone software designed to serve SMEs, startups, Agencies, and Enterprises. OpenPhone provides end-to-end solutions designed for Web apps. This Business Phone System offers Call Monitoring, Mobile Access, Call Recording, Call Management, and IVR / Voice Recognition in one place. Learn more about OpenPhone

Starting Price: Starting Price: $10 User/Month

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Category Champions | 2023

#4

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews

Starting Price: Starting Price: $20 User/Month

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"CallHippo" - Bhavin Naik

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Contenders | 2023

#5

CallRail call tracking software provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring. Read CallRail Reviews

Starting Price: Available on Request

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Recent Review

"Agency Calltracking Solution" - Jorge Peralta

#6

Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews

Starting Price: Starting Price: $25 Per Month

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Recent Review

"Cloudli" - Aqib Raza

Emergents | 2023

#7

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews

Starting Price: Starting Price: $10 Per Month

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Recent Review

"Got rid of 2 extra phones. What a relief." - Ralph K

Emergents | 2023

#8

VirtualPBX is a fully featured intelligent phone solutions that save traditional phone systems and offers VoIP, analog and smartphone options. Modern qualities i.e personal preference, route call, multiple phone number options, voicemail, conference call and allow automated calls to departments like 2 for services and 3 for accounting. Learn more about VirtualPBX

Starting Price: Starting Price: $9 Per Month

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Emergents | 2023

#9

Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews

Starting Price: Starting Price: $233.33 Per Year

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Contenders | 2023

#10

PhoneBurner is a sales productivity and outreach tool that helps sales teams engage with up to 4x more contacts. Our cloud-based platform eliminates repetitive tasks and blends phone, email, and SMS outreach so teams transform contacts into more closed deals. Read PhoneBurner Reviews

Starting Price: Starting Price: $149 Per Month

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Recent Review

"Cold Emailing Best Solution" - Me Jerry

Emergents | 2023

#11

Tenfold is the solution for the CRM to improve the communication between the customer and employee and keep the record of it. The feedback displays in real-time. Tenfold is very transparent for the services and cost. There is no any hidden charge or fees. Learn more about Tenfold

Starting Price: Available on Request

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Contenders | 2023

#12

Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews

Starting Price: Available on Request

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Recent Review

"Highly recommended for any organization who dialing daily basics " - Aman Kumar

#13

Aavaz Call Center software offers an affordable inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales and customer support departments. Learn more about Aavaz

Starting Price: Available on Request

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High Performer | 2023

#14

Save big on your business call bills. Set up your complete call management, IVR and toll-free number with unlimited users on MyOperator. Awarded SoftwareSuggest high-performer of 2022. Trusted by 7500+ brands. Read MyOperator Reviews

Starting Price: Starting Price: $34.71 Per Month

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#15

Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Read Nextiva Reviews

Starting Price: Starting Price: $19.95 Per Month

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"My Experience with Nextiva" - Arnie Francisco

#16

OnSIP is an easy-to-use VOIP solution tailored for small businesses. OnSIP’s patented technology is 100% secure and backed by award-winning, U.S.-based customer support. Features include web, desktop and mobile apps, video conferencing, ring groups and much more. The customizable solution allows you to add and remove features based on your business needs. Best-in-class VoIP phones are included for 5+ users on unlimited plans. Learn more about OnSIP

Starting Price: Starting Price: $19 User/Month

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#17

Bandwidth is a fully featured App Development Software designed to serve Startups, Agencies. Bandwidth provides end-to-end solutions designed for Web App. This online App Development system offers Call Routing, API Design, Chat / Messaging, SIP Trunking, VoIP at one place. Learn more about Bandwidth

Starting Price: Available on Request

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#18

Routee is a cloud communication platform that helps you build unique marketing funnels that actually convert, generate leads and grow your business! All this through Messaging, Voice, Verification and Phone Numbers. Read Routee Reviews

Starting Price: Available on Request

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#19

Phone.com is a VOIP Intelligent Phone System for small companies. Flexible and affordable for everyone to communicate with each other. this VoIP software gives the fastest solution to users. Trusted by lots of users to acquire the talent. Learn more about Phone.com

Starting Price: Starting Price: $12.99 Per Month - Per User

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#20

Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews

Starting Price: Available on Request

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Recent Review

"The best call center software!" - Jesse Frohling

Until 31st Mar 2023

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Cloud Telephony and IVRS Software Guide

What is Cloud Telephony Software?

Cloud Computing is the most trending topic these days, and the term ‘Cloud telephony’ is also picking up a lot of responses in business houses. However, not many people know this and why it is an important part of the Cloud Telephony System.

Cloud Telephony is an automated telephony system that plays a vital role in interacting with callers, gathering information from them, and then routing the calls to the relevant receiver. This works as an office assistant who is actually not a person but a call management system. When the users create and make their own IVR applications functional, it is termed cloud telephony. This name is intentionally made similar to cloud computing to make the specialized telephonic systems more integrated with web application developers. This bridging of the gap has led to the name cloud telephony. Simply put, cloud telephony allows a computer application developer to add telephony features to their software – making it “cloud telephony software”.

Cloud telephony specifically refers to the services offered in the Cloud Telephony system, like voice services. It replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP services in vogue. In the cloud telephony software/call management system, all you need to know is what you want your telephone to do for you and nothing more. It is simple to understand, and you can make/receive a call, disconnect or pause it, play the audio file, transfer the call to the relevant person, and even engage in call conferencing. All this can be done on a computer application.

Since cloud communication enables voice as well as data communication through applications and services by hosting them on services owned and maintained by providers, making it cost-effective for customers to interact with them without any hassles.

Thus, the combination of cloud telephony software and Cloud Telephony software enables serving the diverse population simultaneously and increases the efficiency of a business. Also, one can get a toll-free number with call management software these days.

How Does Cloud Telephony System Work?

Interactive Voice Response Systems employ DTMF (dual-tone multi-frequency) tones, which generate two tones -- one of low frequency and the other of high frequency -- when you dial a number. Other IVR calling software also employs voice recognition or artificial intelligence technologies to interact with callers and route calls to specific recipients.

Cloud Telephony software uses inputs via voice and touch-tone keypad selection to give the required responses --which can be in the form of voice, fax, callback, or email. Comprising cloud telephony solutions, software applications, a database, and a supporting infrastructure, Cloud Telephony software can be set up by assembling all the above software and hardware. Common programming languages used in IVR software include VoiceXML, which comprises several components such as a telephone network, a TCP/IP network, a VoiceXML telephony server, a web server, and databases.

Interactive Voice Response Systems are two-way software enabling a customer to connect with agents when dialling a contact centre and allowing agents to give the required response. It is designed to route a call to the ideal agent without the caller having to navigate through innumerable levels of customer support.

Text-to-speech technologies offer solutions to customers without the caller having to talk to an agent. Phone trees enable agencies to leave voice messages ascertaining a call-back within a set time frame (when the office is not working 24x7).

So, how do the core technologies of IVR work? DTMF tones, which create sound waves at a certain frequency, are generated when a caller punches in an option after being prompted for a choice. The IVR software then recognizes this tone via cloud telephony solutions and connects it to other technologies.

Another technology is voice recognition, where a caller gives responses through speech. This is very beneficial for frequent callers, who can connect with the right agents and get the correct information. Again, Artificial Intelligence software entwines speech recognition with advanced processing, call history records, and account status. A combination of Cloud Telephony software and AI is ideal for instantly deciphering customers’ problems and routing the calls to specific operators.

Benefits of Cloud Telephony Systems and their Potential Issues 

The resounding success of Google and other cloud-based phone system software providers has shown us that the cloud-based platform is the most effective platform. The primary benefit shown was the lower cost. Voice (audio) services provided through the cloud are a value addition for telephony since the users can access cloud-based facilities from anywhere. This expands the users’ options to operate beyond the local or regional carriers.

Cloud communication in this context becomes very attractive since it involves voice, video, and data and integrates it well across different access mediums.

Advantages:

  • The business place can do away with lots of wires around the PBX(private branch exchange), IVR(Interactive Voice Response) System and MDF(Main distribution frame)

  • Only require the computer application that provides the software functions and computing.

  • All kinds of functions related to telephony are integrated with computer applications without worrying about telecom infrastructure or technology.

  • Ideal for small and medium-sized businesses to get cloud telephony at a lower cost than VoIP infrastructure.

  • There is no need to have specially trained employees to handle the technology since the cloud telephony provider will support the user.

  • Only a few hundred lines of coding are required to provide the basic functions of picking up an incoming call, playing a preset greeting, asking to press the extension number, transferring the call, and, if the transferred number is not picked up – asking the caller to record the call as voice mail.

  • There are options for paying the service provider with a monthly subscription fee or based on the usage.

  • Also, a toll-free number attracts a number of customers to call.

  • Tracking facilities help if one needs to track the source or reference from where the caller gets a contact number.

Risks:

  • Internet connection is a must to access files, so if the connection is slow or there are problems with the connectivity, it will affect efficiency and productivity.

  • Cloud technology still exists on a physical server; this server location is important since it must abide by the country's national laws.

Important Features of a Cloud Telephony Software

The essential advantage of Cloud telephony software is that the software is off-site. This gives the users geographical mobility, and the customers can also be reached to any part of the world.

Features of Cloud Telephony IVR Software

The key features of any telephony software are:

  • Single Access Number: Whoever is working with the company or has left the company is not a concern here because the number is retained by the business and is not personally used by the employee. This ensures constancy in business communication without the hassles of change of employees and the customers being harassed due to it. This also means that the business does not need to promote multiple numbers.

  • There is no setup cost involved in the installation of the telephony software. Also, the installation is quick and easy. No additional hardware has to be bought, and no maintenance cost is involved.

  • A call-tracking system is smarter than the traditional version and helps maintain business accountability. All the key metrics of the call, like details of the caller, the time of the call, the reason for the call, and the date, are provided. This ensures communication in the team even if a particular employee is absent.

  • This kind of call management system's effectiveness can help the employees treat each call as a business opportunity and work better towards customer care.

  • Cloud Telephony software is a highly efficient way to direct and re-route calls between different persons/teams/departments by guiding the caller to choose the option to press that number. This keeps the virtual communication with the customers more streamlined and effective in responding.

  • Call transfer is a central feature of any business communication. Customer queries are responded to when the call is redirected to the right person or department.

  • Certain service providers have a simultaneous calling feature & call handling solution in the software. Many telephony software support up to 100 calls simultaneously. This eliminates the chance of losing a business opportunity because your phone number was engaged or unavailable.

  • Round-the-Clock availability of your cloud communication system is an extremely useful feature for business. If the staff is not in the office, the communication system is so built and integrated that it saves all the calls made during off-office hours. This means that potential business opportunity is never lost, and the customers don’t have to call again and again. This feature is also helpful for overseas clients or customers with different time zones.

Applications of Cloud Telephony Software

applications of cloud telephony & IVRS software

1. Call Forwarding:

One of the foremost benefits of Cloud Telephony software is that they organize all your incoming calls and direct them to the exact source. Advanced call-forwarding features enable you to forward customer calls to any global agent. You can send calls to landline telephones as well as mobile devices. When you can control the flow of calls with the click of a few buttons, you get the best out of your Interactive Voice Response System.

2. Surveys and Polls:

Surveys enable you to get instant feedback and use these inputs to offer better services and products. A customer survey system can be conducted at various points of the customer’s journey. One of the most common touch-point is just after you finish a transaction with your buyer. Cloud Telephony can be used to conduct anonymous surveys or post-sales feedback calls. Once the buyer agrees to participate in a survey, the IVR can be programmed to transfer the call to a live agent if a buyer is unsatisfied with the service or product.

3. Office Calls Routing:

Another application of Cloud Telephony software is to route calls within an organization. Previously, this task was handled by a receptionist or a switchboard operator, who would answer the incoming call and direct it to the right extension. An IVR system is handy, especially when your company attends many customer-service calls. IVR software presents customers with a menu that offers multiple options and asks the required questions. After answering generic queries, the system routes the required calls to trained specialists.

4. Automatic Self-Service:

Cloud Telephony-enabled automated self-service is one of the best methods to enhance customer service and ensure seamless customer interactions. Self-service is available anytime throughout the day, and customers can avail of it without communicating with human agents.

5. Speech Recognition:

Speech recognition is a feature of advanced Cloud Telephony systems that enables customers to give inputs only with their voice. They do not need to key in the inputs. Speech recognition gives the option to enter inputs in his language. This feature is beneficial when senior individuals or people on the move need dial-in customer service.

6. Cloud Telephony in Healthcare:

Hospitals can use Cloud Telephony software to complete patient surveys after treatment. It can also be used to set up reminders if a patient has an upcoming appointment to collect a test report.

7. Bank and Stock Account Balances and Transfers:

Cloud Telephony's important use is keeping records of bank and stock account balances and executing transfers. If you are a banking company, you can use IVR to help customers pay bills and update account information. Using touch-tone or voice-activated technology, clients can easily carry out these transactions. A smartly designed phone menu enables you to track call flows so that you can attend to your callers. This makes payment collection an effortless process.

8. Cloud Telephony in E-commerce:

Of course, Cloud Telephony is of utmost importance in the e-com sector, where companies mostly rely on customer feedback for their progress. Feedback collection, order tracking, and complaint recording are Cloud Telephony features that help e-commerce companies retain buyers.

9. Cloud Telephony in The Food Industry:

Restaurants can use Cloud Telephony technologies to make online reservations or collect customer feedback. This ensures a seamless experience for customers and also minimizes human efforts.

10. Cloud Telephony in Banking:

Cloud Telephony in banks automates the method of answering customers' questions. It can easily give real-time information on the status of a loan application, credit card bills and payment status, and data on account balance and transactions.

11. Cloud Telephony in The Transport Industry:

Cloud Telephony can also be used to receive real-time updates on flight and trains’ on-time status and delays. This saves up valuable time, especially for busy and frequent flyers.

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Cloud Telephony Software in following industries

Last Updated: February 27, 2023