Best CRM Software for Your Business

What is CRM Software?

In middle-east countries like Dubai and Saudi Arabia, businesses are booming at a very great place. The Best CRM software in Dubai and CRM software in Saudi Arabia has helped businesses store their customer's present and historical data like their name, address, phone number, etc. in one central location. Best CRM solutions also track customers' activities like their website visits, emails, and more.

It is a platform that will connect you through different departments like marketing, sales, and customer service and will organize documents, notes, activities related to this department in one cohesive system.

Research states that CRM software is the biggest software market in the world and is expected to reach more than $80 billion in revenues by 2025.

How Can CRM be Used to Store Lead And Client Data?

Once your leads have subscribed to your newsletter or follow you online, you can start sending them automated mail at regular intervals. You can customize emails based on your customers' interests in tracking and analyzing their web behavior patterns.

Other ways of lead data collection include manual entries, surveys, referrals, etc. Since all this data stays at a single location, duplicate data can be deleted to avoid confusion. You can also retrieve data in any form you want, anytime.

CRM collects leads data based on their choice of a particular product. You can track this data to analyze important sales information like the number of calls needed for conversion such as lead types, customers' product needs, and purchasing history etc. This can help you plan your advertising and sales strategies in advance.

Collecting lead data can help you filter out unqualified leads and send qualified ones up in the sales pipeline.

And according to Business.com, 91% of companies with over 11 employees use CRM software for business.

What are The Ways to CRM Can be Used Outside of Sales

1. Team Performance

Top CRM solutions offer managers real-time updates on how their team is performing. Companies can fragment this data based on time intervals or key performance indicators. This helps identify gaps in productivity in the initial stage itself.

2. Recruiting and Onboarding

Combining the best CRM software with contact management can become an effective hiring tool for your company. Set up automatic workflows to help during the hiring process. You can use CRM for onboarding new employees as well.

3. Content Management

Content is the king. Online CRM tools can help you schedule and track your content marketing strategies effectively. The system ensures your content calendars are always ready in advance.

4. Product Development

While monitoring customer communication, product managers need to know what is working for the business and what requires improvement. CRM helps log in user research, which can help your business in the future.

5. Enhance Customer Experience

The data in a CRM system helps in keeping your customers up to date with new sales, discounts, campaigns, and much more. You can also segment your customers so that they receive the right information on time.

Benefits of Customer Relationship Management Software

1. Discovery new customers

CRM systems can help fetch in potential customers. By keeping track of the profiles of the existing clientele, CRM software can determine which people to target for maximum clientage returns.

 2. Increased customer revenues

With CRM data, your marketing campaigns can remain well-coordinated with each other. You can filter the data, ensuring your promotions are not targeting those who have already purchased the products.

Using this data, you can introduce loyalty programs to facilitate a higher customer retention ratio.

3. Close deals faster

A CRM system helps the sales team to close faster deals by delivering quick and efficient responses to all the customer leads. Once customers are responded to promptly, they get more convinced to convert inquiries into purchases.

4. Enhanced internal communication

CRM software can build up an effective communication line within your company. For enhancing teamwork, different members and departments can remotely share customer data. This strategy is far better than working individually, without any links between different departments. Since the staff won’t have to move physically, CRM, in a way, increases the business’s profitability in gathering data from different departments at one place.

 5. Effective cross and up-selling products

Cross-selling includes presenting complementary products to customers on the basis of their previous purchases. Whereas, up-selling includes offering premium products to particular customers falling in the same category. A CRM system makes cross and up-selling possible within minutes by cross-checking the available data.

The two forms present quicker offers to customers and helps staff get a better insight into what the customers need.

List of 10 Best Customer Relationship Management Software for Businesses

Now that you have an idea of what a CRM system is all about, let’s take a closer look at the 10 best customer relationship management software for your business.

1. Hubspot CRM

The best CRM system for mid-sized businesses, Hubspot is very easy to use and offers a wide range of CRM tools for handling customer journeys. You can also find a forever-free plan with limited features for CRM, marketing, sales, etc.

Hubspot CRM Software Features

• Contact Manager

• CRM & Sales Dashboards

• CRM Analytics

• Customer Support

• Document Management

• Email Marketing / SMS Marketing

• Marketing Analytics

• Marketing Automation

• Performance Management

• Project Management

• Supplier and Purchase Order Management

• Social CRM

• Solution Management

• Sales Tracking

• Lead Management

Pricing

Hubspot’s core CRM software is free, but you can get more powerful features by upgrading to a paid plan for Marketing, Sales, or Service hubs, which starts at $50 a month. For upgrading to the Growth Suite, pricing starts at $113 a month per user.

2. FreshSales

FreshSales is easy-to-use CRM software, offering sales-oriented approaches specifically designed to maximize your conversions. The system uses AI-powered lead scoring which helps you prioritize leads that are more likely to convert. 

FreshSales CRM features

• Contact Manager

• CRM & Sales Dashboards

• CRM & Sales Reports

• CRM Analytics

• Customer Support

• Developer API

• Document Management

• Email Integration

• Email Marketing / SMS Marketing

• Email Templates

• Inventory Management

• Invoice

• Lead Generation

• Marketing Automation

• Mass Email

Pricing

Get a subscription for FreshSales starting at $12 a month, per user. You can also get an annual subscription for it.

3. Oracle NetSuite CRM

Netsuite CRM software offers you a 360-degree view of your customers. It helps you view all your customer interactions, close far more deals, and provide better service by viewing service issues, pending orders, and overdue invoices in one place.

Oracle NetSuite CRM Features

• Case Management

• Contact Manager

• CRM

• CRM & Sales Dashboards

• CRM & Sales Reports

• CRM Analytics

• Customer Management

• Customer Support

• Email Integration

• Email Marketing / SMS Marketing

• Email Templates

• Event Management

• Financial Management

• Invoice

• Lead Generation

Pricing

Netsuite tailors its pricing for each customer depending on the ERP configuration, total user count, required add-on modules, and the contract length. The base license fee starts at $999 a month, per user.

4. Zoho CRM

Zoho is a cloud-based CRM software that offers a powerful set of marketing and sales features combined with online productivity tools and SaaS apps. You can organize contacts, market brands, provide customer support, etc. with Zoho.

Zoho CRM Tools Features

• Accounting

• Capture Leads from Twitter/Facebooks

• Case Management

• Cloud Computing

• Contact Manager

• CRM & Sales Dashboards

• CRM & Sales Reports

• CRM Analytics

• Customer Support

• Email Marketing / SMS Marketing

• Email Templates

• Inventory Management

• Invoice

• Lead Generation

• Marketing Analytics

Pricing

Zoho offers a free plan that can be used by 3 people. But if you want all of its great features, get a paid plan starting at $12 a month per user, which is billable annually as well.

5. Adeptsol

Adeptsol CRM software offers affordable, scalable, and easy-to-use web-based CRM solutions to seamlessly manage your company’s interactions with current and potential customers. The software helps you to automate, organize, and synchronize marketing, sales, and customer services.

Adeptsol Features

• Attendance management

• CRM

• CRM & Sales Dashboards

• CRM & Sales Reports

• Document Management

• Email Integration

• Email Marketing / SMS Marketing

• Employee Self Service Management

• Expense Management

• HR & Payroll

• Inventory Management

• Knowledge Management

• Marketing Analytics

• Marketing Automation

• Payroll Management

Pricing

Adeptsol offers a free trial for its users. To know more about its pricing modules, you can visit the website.

 6. Odoo CRM

With Odoo CRM, you can see all your leads/opportunities at a single location. The software allows you to manage your leads effectively from one stage to another and analyze your results seamlessly. It is an intuitive user interface designed for sales, leads, leads nurturing, activities and calls management, etc.

Odoo CRM Software Features

• CRM

• CRM & Sales Dashboards

• CRM & Sales Reports

• CRM Analytics

• Customer Management

• Email Templates

• Meeting Management

• Sales Forecasting

• Sales Tracking

• Opportunity Management

• Lead Management

• Dashboard

• Call Monitoring

• Lead Distribution

• Lead Scoring

Pricing

Odoo CRM pricing starts at $20 a month, per user. Odoo also offers a free trial.

7. SalesForce

A giant in the CRM field, Salesforce is one of the best CRM software for medium-sized businesses. The software helps you to take your leads through a personalized customer journey. It makes use of an intelligent marketing platform to drive more sales through SMS messaging, social media, emails, and digital advertising.

Salesforce Features

• Cloud Computing

• Contact Manager

• CRM & Sales Reports

• CRM Analytics

• Customer Support

• Developer API

• Document Management

• Email Integration

• Email Marketing / SMS Marketing

• Invoice

• Lead Generation

• Marketing Analytics

• On-Demand (SaaS)

• Product Database

• Products & Price Books

 Pricing

SalesForce offers plans for businesses starting at $25 a month, per user, which can be billed annually.

8. Creatio

Creatio (formerly bpm online) includes a unique combination of unified CRM software and an intelligent BPM platform that helps connect the dots between marketing, sales, and customer service. Creatio helps midsize and large organizations to efficiently manage their complete customer journey from being prospective leads to ordering without any ongoing account maintenance.

 Creatio CRM Features

• Accounting

• Capture Leads from Twitter/Facebooks

• Case Management

• Cloud Computing

• Contact Manager

• CRM & Sales Dashboards

• CRM & Sales Reports

• CRM Analytics

• Customer Support

• Developer API

• Document Management

• Email Integration

• Email Marketing / SMS Marketing

• Email Templates

 Pricing

Creatio offers plans for businesses starting at $30 a month, per user, which can be billed annually.

 9. Erpisto

Erpisto CRM is also a cloud-based CRM software, offering businesses access to customer data anytime, anywhere, even on mobile devices! It includes opportunity management, sales forecasting, workflow automation, contact management, lead generation, collaboration tools, and more in just one, easy-to-use software.

 CRM Software Features

• Budgeting

• CRM

• Document Management

• Financial Management

• HR & Payroll

• Inventory Management

• Manufacturing

• Supplier and Purchase Order Management

• Quotation & Estimates

• Time Tracking

• Transport / Fleet management

• Warehouse management

• Quality Management

• Accounts payable

• Applicant tracking

Pricing

Erpisto offers a 14-day free trial. After that, it charges $9 a month, per user, which can be billed annually. To know in detail about Erpisto’s price modules, visit the official website.

10. Simply CRM

Simply CRM can help you gain more customers, optimize your business, and earn more money. Perfect for small and medium-sized businesses, this software is very easy to use and offers visual overviews. Simply CRM software is an all-in-one platform that includes helpdesk, financial & project management solutions.

 Simply CRM Features

• Customer Management

• Customer Support

• Document Management

• Email Marketing / SMS Marketing

• Event Management

• Financial Management

• Invoice

• Marketing Automation

• Marketing Collateral

• Mass Email

• On-Demand (SaaS)

• Product Database

• Products & Price Books

• Project Management

• Sales Quotes

Pricing

Simply CRM offers plans for businesses starting at $25 a month, per user, which can be billed annually. It also offers a free trial.

Related Articles:

• Why you Need a CRM Strategy for Your Business?

• 6 Proven Benefits That Explain the Importance of CRM in Banking

• 5 Reasons Why You Should Integrate CRM With Messengers

• 5 Innovative CRM Trends to Keep an Eye on in 2022

• Top 36 Free CRM Software

• 8 Best Legal CRM Solutions for Better Client Relations

• All You Need to Know the Dynamics CRM Sales Process

• Best Practices to Improve CRM User Adoption

• CRM Books To Scale Your Business

• How to Maintain Customer Relationships With Remote Work?

• Mistakes in CRM Security You Should Never Ignore

• Need of CRM in Service Sector

• Role of CRM In Insurance Sector

• Top 10 Reasons Why your Business Needs a Mobile CRM Strategy

• What is a CRM Call Center? What are the Potential Drawbacks of it?

• WordPress CRM Plug-ins to Help You Manage Your Business

• 7 Most Common Issues faced by Small Businesses in Online Marketing

• List of the Best CRM Blogs to Follow for Managers

• Reasons Why Your CRM Fails and How to Prevent It From Happening

• 6 Reasons Why IoT in CRM Will Influence Customer Engagement

• HubSpot vs Salesforce vs Zoho: An In-Depth Comparison of Top CRMs

• Best Customer Retention Software for Reducing Churn Rate

• 10 Best Ecommerce CRM Software for Your Business

• CRM and ERP – What is the Main Difference and Why to Use Them

• What Is ECRM? Meaning, Benefits, And Features