Best Customer Feedback Software

Best customer feedback software are SurveySparrow, Typeform, SurveyMonkey, AskNicely, GetSatisfaction, and UseResponse. Such customer feedback management platforms are useful to the customer support team in handling feedback and ensuring a timely response.

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List of 20 Best Customer Feedback Software

Showing 1 - 20 of 125 products
#1

Generating leads and collecting data is now easy and effortless with the help of JotForms, one of the most trusted form automation software. The form software comes with user-friendly form builders that create online forms in no time. Read Jotform Enterprise Reviews

Starting Price: Available on Request

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Recent Review

"Extremely wonderful" - Daniel Promise

#2

SurveySparrow turns surveys into conversations. With a conversational interface, SurveySparrow enables users to create & share highly engaging surveys that offer a chat-like experience. 14 day free trial is available. Read SurveySparrow Reviews

Starting Price: Available on Request

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Recent Review

"An amazing Conversational Customer Experience Platform" - Karishma

Category Champions | 2023

#3

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

Starting Price: Starting Price: $45 Per Month

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"HubSpot CRM review" - Val R

#4

Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews

Starting Price: Starting Price: $17 Agent/Month

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Recent Review

"Easyness of Olark" - Naveen Pabreja

#5

Omnisend is an email and SMS marketing automation platform tailored specifically for ecommerce. Full integration with ecommerce platforms, pre-built automation workflows, smart segmentation, and other features to increase your sales. Read Omnisend Reviews

Starting Price: Available on Request

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Recent Review

"Well workes" - Ravi

Category Champions | 2023

#6

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.  Read Zendesk Reviews

Starting Price: Starting Price: $5 Agent/ Month

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Recent Review

"Zendesk review" - Lokendra

#7

vocalcom is the leading company to provide the solution for the telemarketing business. Helps to increases the real contacts for improving the campaign productivity. Track the conversion between employee and customer, conversion rates, daily inbound/outbound call volume and customer satisfaction. Learn more about Vocalcom

Starting Price: Starting Price: $75.73 User/Month

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#8

GetFeedback is a one of the best survey software which can empower you to arrive at better decisions for your business. It integrates seamlessly with Salesforce to provide you with better and faster insights. You can share your surveys on a wide range of devices perfectly using this software, which will help you grab maximum response. Learn more about GetFeedback

Starting Price: Starting Price: $50 Per Month

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#9

SurveyMonkey is an online survey tools for making expert surveys easily thus empowering business professionals to make informed decisions. Its in-depth functionality helps you to accomplish complex actions by using filters to create custom reports and professional graphs. Read SurveyMonkey Reviews

Starting Price: Available on Request

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Recent Review

"Know your Customer" - Brian Gibson

Category Champions | 2023

#10

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews

Starting Price: Starting Price: $25 User/Month

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Recent Review

"Best CRM Management Tool For Enterprises" - Sabish Chaurasia

#11

UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews

Starting Price: Starting Price: $49 Per Month

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Recent Review

"Great Support and Ticketing Tool." - Kim Hanks

Contenders | 2023

#12

Trustpilot is the world's most powerful review platform, free and open to all. We bring people and companies together to create ever-improving experiences for everyone. Our powerful platform helps businesses connect and build trust with customers. Read Trustpilot Reviews

Starting Price: Available on Request

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Recent Review

"TrustPilot works for us" - Aimee Valle

Contenders | 2023

#13

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews

Starting Price: Available on Request

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Recent Review

"zoho desk" - Radwa

Category Champions | 2023

#14

SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results instantly in real-time. SurveyLegend is the next generation of online surveys - engaging, platform-independent, beautiful, and free. Read SurveyLegend Reviews

Starting Price: Available on Request

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Recent Review

"Great Usability with a fun twist " - Linh Nguyen

Most Reviewed

Emergents | 2023

#15

WebEngage, a SaaS based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications. Read WebEngage Reviews

Starting Price: Available on Request

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Recent Review

"WebEngage is a spic and span site" - Estelle

#16

Suvicate is the smart solution for the customer feedback. Having integration of powerful CRM and marketing automation platforms like Google, Pipedrive etc. which are giving the best opportunities to get all data on a single sheet. Also having features for improving the performance of sales and marketing. Learn more about Survicate Customer Feedback

Starting Price: Available on Request

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#17

Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet. Read Zonka Feedback Reviews

Starting Price: Starting Price: $29 Per Month

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Emergents | 2023

#18

piHAPPINESS is powerful customer feedback and survey software and captures real-time feedback on the go. It is a multi-channel, multi-lingual, and multi-location feedback system capturing customer insights via customizable satisfaction surveys. Read piHappiness Reviews

Starting Price: Starting Price: $49.99 Per Month

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Recent Review

"Best Customer Feedback Software For Every Business" - Chanakya

#19

Understanding your customers starts now, meet Feedier - the next generation marketing tool! Brand unique and enjoyable surveys and get real feedback. Feedier is an online marketing platform that lets you set up online surveys and gather real feedback for your business. Learn more about Feedier

Starting Price: Available on Request

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Category Champions | 2023

#20

Qualaroo is a fully featured Survey Software designed to serve SMEs, Enterprises. Qualaroo provides end-to-end solutions designed for Web App. This online Survey system offers Mobile Survey, Site Intercept Survey, Email Marketing, Question Branching, Offline Response Collection at one place. Read Qualaroo Reviews

Starting Price: Starting Price: $80 Single User

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Recent Review

"Impressive branching and skip logic with " - manish pandey

Until 31st Mar 2023

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customer feedback software guide

What does Customer Feedback Software Mean?

In the world of cut-throat competition, your customers are the only way to survive with dignity and stability. A company that values its customer and provide customer-oriented services will surely reach the top. In the current scenario, taking customer feedback is more than an activity. It is a practice that helps you gain insight into your customer's preferences and expectations and tailor your services accordingly. Customer feedback software, customer review system, or client review software enables you to achieve this. More and more companies are using this innovative technology's mighty help to gather and record customer feedback.

Technically speaking, the customer feedback system is a web-based or installation-based technology designed to gather customer feedback regarding various services. Gathering precise and real-time feedback also helps the service provider make the necessary changes and modifications to meet customer expectations. Feedback software also allows customers to become a part of service delivery. Organizations can be benefited from customer feedback software by building a customer-centric service approach and delivering services that are appealing to their customers. Customer feedback software's chief goal is to utilize and analyze customer feedback to advance and improve services.

Purpose of Customer Feedback Software

  1. Practical analysis of the needs of the customers

  2. Less risk handling in terms of acceptance of the product in the market

  3. Formation of guidelines to create a plan of action

Benefits of Best Customer Feedback Software

Customer feedback system software or customer review system is a significant technology-driven tool for origination to improve their services. It is also vital to know to which extent their service can satisfy their service and take remedial actions for any dissatisfaction. The importance of online customer survey software/ Online survey software for an organization is extensive and far-flung.

benefits of customer feedback software

  1. Product feedback software is essential to determine an organization's improvement areas.

    Your survey software gathers qualitative data about your services and tells you about the locality where you are lacking. With this quantitative analysis's help, you can work on those areas and develop customer-oriented services. Using client feedback software, you can quickly get an in-depth response to your service and your customer's opinion about it. Once you have all the data readily available, you will realize which part of your service needs improvement and which does not.

  2. User feedback software keeps all the customer data over a single platform.

    When you have the best user feedback system software or customer feedback tools, you will have all the customer data over a unique platform, using it intelligently. The easy accessibility of customer data is also essential from an efficiency point of view. Instead of storing customer data manually, the product feedback software stores it on an automated platform, improving your efficiency.

  3. Client feedback software helps an organization to know its customers better than ever before.

    Knowing your customer is the key to success. It is a daunting task in the absence of user feedback software. With the help of online survey software, you can quickly know your customers and their preference and design your services accordingly.

  4. Online feedback software helps you to identify at-risk customers.

    Customer retention could be a significant concern for any organization. Identifying them and taking proper remedial actions is a life-saving tip for any organization. Product feedback software helps you to place your at-risk customers quickly. Losing a customer is something that no organization can afford these days. User feedback software will help you discover the loopholes in your services from a customer's perspective and allow you to rectify them on time. It is highly essential to reduce customer retention.

  5. Client feedback software will help you to design a framework for customer satisfaction.

    The function of user feedback software or user feedback tools is not limited to collecting customer feedback systems. It also helps you create a remedial framework to enhance your customer value and satisfaction with customer satisfaction software. You can easily develop work strategies and plans using its reporting tools.

  6. You will make your customer feel valuable by using customer feedback survey software.

    When you seek opinions and suggestions from your customer through customer feedback system software, you can make them feel that they matter to the company. It will increase their loyalty towards you and reduce the chances of losing a customer.

Features of Customer Feedback Software

Best Customer feedback software is an automated suite of various features. Its significant parts of it are:

features of customer feedback software

  1. E-mail marketing

    An online user feedback software's email marketing feature helps you get customer feedback in person through email. Also, it will allow you to send personalized service details. You can send E-mails with survey links attached to get direct feedback from your client with this feature's help.

  2. Autoresponders

    With the help of this feature, you will quickly get your customers' responses on their own. Once set, it will keep on sending auto-generated feedback responses to your customers and get the feedback.

  3. Form Building

    Form building is one of the most important tools for product feedback software. With its assistance, you can easily create need-based and customized feedback forms with questions of your choice.

  4. SMS Marketing

    Receive your customer's feedback on the go through the SMS marketing software. You can send messages with survey links to gather customer feedback.

  5. Webinars

    This customer service software feature will help you organize webinars to build secure customer communication.

  6. Landing Page

    The landing page feature of your online survey software or customer survey software will help you create an attractive and interactive landing page to engage the customers.

Things To Consider While Purchasing in Customer Feedback Management System

Top Customer feedback software can help companies in multi-faceted ways. However, before purchasing a customer feedback management system, there are certain things that companies should bear in mind to have a purchasing checklist. They are listed below:

  1. Smart and Centralized Data Gathering

    The CFM system must ensure that information storage is optimized by maintaining it under a single database. The procedure is performed in real-time, and information is stored in a secure network. This minimizes the chance of data loss and simplifies the process even further. Therefore, the CFM software you opt for should have a centralized data storage mechanism. This way, fetching and modification of data become convenient. You can also consider the expected data the software would manage per your venture.

  2. Value-for-Money System

    Manual input requires much time and resources spent on printing, storage, and data compilation. Software-based feedback is useful when conducting large-scale feedback, as forms can be duplicated and transmitted frequently with minimal cost & resources. Online feedback helps you to circumvent the cost of labor and materials. If finance is not an issue, you can use excellent customer feedback software. However, a wise man's approach would be to pick and choose among the features your venture demands. Accordingly, you can make a smart purchase.

  3. Supports Feedback Refinement and Repurposing

    Some customer suggestions are quite challenging to digest as a business proprietor. However, they don’t need to be discarded. You can generate new feedback to target a new audience by repurposing the same questions from older feedback. The best customer feedback management software can refine the input in many ways. If you want to make your money worthwhile, feedback refinement and repurposing is a critical aspect. Make sure to purchase the tool that offers efficient repurposing services.

  4. Safe, Robust, and Secure

    Your customer feedback management system purchase should keep security at the apex. It demands priority and for the right reasons. The data the software handles is confidential, and you don’t want to become a victim of cybercrime. Therefore, choose robust and secure feedback software. Online feedback tools come with several methods to protect data from cyber-attacks, recognize false information, and prevent the same. This program can add credentials and timers, install encryption methods, prevent multiple submissions from a particular IP address, and make feedback fully anonymous.

  5. Adds Value to Your Work Ecosystem

    Any business understands the need for an effective customer feedback system when encountering a similar problem. Adding the software to the usual working ecosystem should be efficient enough to bring in a change - a change in approach, ease of work, and lesser manual effort. Please don’t purchase a CFM because the real competition has it. Buy it to make a productive difference, then let the numbers talk. The software can vary as per the workload.

  6. Flexible Design and Varied Scoring Types

    Your software for customer feedback should do more than curate the answers to Y/N. Scoring must be versatile so that feedback can be dissected in various ways. It should also encourage cumulative input from top-box scoring, low scoring, managing & analysis, and analyzing complex statistical information. As for flexibility, the feedback tools should allow you to design feedback differently. Specific feedback types should be structured based on the layout (singular/multiple responses, written-form responses, and ratings) and medium (digitally, printed, or a combination). The system should allow for a mix of automation and manual intervention when required. You can proceed with your choice if it consists of these essential features.

Role Of Customer Feedback Software

Customer feedback software plays a vital role in your brand's image building and to know your customer better. Online survey software helps you counteract negative reviews and customer feedback and guide you to build a workable strategy to eradicate them.

Having data on satisfied customers associated with your organization is undoubtedly one of the most crucial factors determining your present and future success. You can only have happy customers if your services meet their exceptions. Getting familiar with your customer's preferences and expectations is a daunting task unless you don't use product feedback software. You can quickly know what your customers expect from your product and services using product feedback software. Henceforth, you will be able to deliver what exactly is required.

Customers will likely choose you repeatedly over other options when they are content and satisfied. Thus, more revenue generation and sales.

Questions Related to Customer Feedback

There is no second opinion that taking customer feedback is the key to success and helps you reach the pinnacle. Asking the right question is equally important as taking feedback because only you will record the result-oriented feedback. Any irrelevant question will be failed to bring the right results. They are listed below:

  1. Likelihood: How likely would you recommend our product/service to others?

    Knowing your customers' probability of your services and products helps you realize how much trust they have in your facility. No one will recommend any service or product to their near and dear ones unless they are not stratified with it. Asking this question using customer feedback management software or customer feedback tools will help you know your customers' mindset towards your brand. It is an NPS or Net Promoter Score and is considered the most reliable question to ask while recording customer feedback using online survey software.

  2. Suggestions: What is the one thing you would like to change about our products and services?

    Taking ideas about your services and product helps you realize what your customers want to change about your brand and product. This question is not only crucial from this point of view. It also helps to let your customer feel valued.

  3. Experience: How was your experience with us?

    By asking this question, you know whether it is the first time the customers are using your service. It is also useful to understand what your customers think about your service.

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FAQs of Customer Feedback Software

Customer feedback software is a tool that helps leave comments or assess a company's services. It tracks and manages customer feedback from various channels of communication.

The software is remotely accessible via any mobile device, laptop, PC, and iPad, irrespective of their operating system.

This software offers various support systems like email, telephone, and one-to-one training.

Customer Feedback Software in following industries

Last Updated: March 10, 2023