Best Customer Feedback Software
Best customer feedback software are SurveySparrow, Typeform, SurveyMonkey, AskNicely, GetSatisfaction, and UseResponse. Such customer feedback management platforms are useful to the customer support team in handling feedback and ensuring a timely response.
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List of 20 Best Customer Feedback Software
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your customers with top of the line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Read Jotform Enterprise Reviews
Starting Price: Available on Request
Recent Review
"Extremely wonderful" - Daniel Promise
SurveySparrow turns surveys into conversations. With a conversational interface, SurveySparrow enables users to create & share highly engaging surveys that offer a chat-like experience. 14 day free trial is available. Read SurveySparrow Reviews
Starting Price: Available on Request
Recent Review
"An amazing Conversational Customer Experience Platform" - Karishma
Category Champions | 2023
HubSpot one of the best customer feedback software which helps a business to keep the complete eye on each and every leads and touchpoint with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews
Starting Price: Starting Price: $17 Agent/Month
Recent Review
"Easyness of Olark" - Naveen Pabreja
Omnisend is an email and SMS marketing automation platform tailored specifically for ecommerce. Full integration with ecommerce platforms, pre-built automation workflows, smart segmentation, and other features to increase your sales. Read Omnisend Reviews
Starting Price: Available on Request
Recent Review
"Well workes" - Ravi
| Pros | Cons |
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I think that it is really impressive and working software that makes our work easier |
The embraced text and user interface has some glitch and this can be concerned |
Category Champions | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
vocalcom is the leading company to provide the solution for the telemarketing business. Helps to increases the real contacts for improving the campaign productivity. Track the conversion between employee and customer, conversion rates, daily inbound/outbound call volume and customer satisfaction. Learn more about Vocalcom
Starting Price: Starting Price: $75.73 User/Month
GetFeedback is a one of the best survey software which can empower you to arrive at better decisions for your business. It integrates seamlessly with Salesforce to provide you with better and faster insights. You can share your surveys on a wide range of devices perfectly using this software, which will help you grab maximum response. Learn more about GetFeedback
Starting Price: Starting Price: $50 Per Month
SurveyMonkey is an online survey tools for making expert surveys easily thus empowering business professionals to make informed decisions. Its in-depth functionality helps you to accomplish complex actions by using filters to create custom reports and professional graphs. Read SurveyMonkey Reviews
Starting Price: Available on Request
Recent Review
"Know your Customer" - Brian Gibson
| Pros | Cons |
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Data collected and views |
Automation can be brought |
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Pre-built survey templates , is one the best feature about it. |
In terms of result data analytics , it needs improvement. |
Category Champions | 2023
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
| Pros | Cons |
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The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces. |
Nothing as such. It is just a very helpful and productive tool for us |
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We can easily track project status, customer interaction status. We can produce customizable reports and dashboards. |
Sometimes it gives error and poor customer service experience. |
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
Contenders | 2023
Trustpilot is the world's most powerful review platform, free and open to all. We bring people and companies together to create ever-improving experiences for everyone. Our powerful platform helps businesses connect and build trust with customers. Read Trustpilot Reviews
Starting Price: Available on Request
Recent Review
"TrustPilot works for us" - Aimee Valle
| Pros | Cons |
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TrustPilot is a well-trusted name in the industry. |
It would be nice to collect an email address or other info from reviewers so we can look u their account and solve the issues. |
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Trustpilot score on Google search lends credibility, gives us feedback from customers, easy to use, support is responsive and accommodating. |
Reporting invalid reviews is hard sometimes, options for reporting are limited. reviewers can hide behind anonymous submissions |
Contenders | 2023
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
| Pros | Cons |
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great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings |
need to add asset management |
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Great Ticketing system software. All customers tickets can be in one poll. Customer can log there tickets through the customer portal or through the mail and get a great linked connection |
Need to add asset management |
Category Champions | 2023
SurveyLegend is the best customer feedback management software, it enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results instantly in real-time. SurveyLegend is the next generation of online surveys - engaging, platform-independent, beautiful, and free. Read SurveyLegend Reviews
Starting Price: Available on Request
Recent Review
"Great Usability with a fun twist " - Linh Nguyen
| Pros | Cons |
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Easy and fun to use from the beginning on. We worked with other survey softwares before, which were however not as satisfying as SurveyLegend because of its usability and the varieties of tools |
A Feedback to improve is to have the possibility to upload a few more pictures than one in a question. |
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Simplicity |
None so far |
Emergents | 2023
WebEngage, a SaaS-based B2C marketing cloud helps businesses run cross-channel user engagement workflows across multiple channels like a website, mobile app (push notification/in-app messaging), email, SMS and browser push notifications. Read WebEngage Reviews
Starting Price: Available on Request
Recent Review
"WebEngage is a spic and span site" - Estelle
| Pros | Cons |
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it is easy to implement |
nothing i can think of now |
Suvicate is the smart solution for the customer feedback. Having integration of powerful CRM and marketing automation platforms like Google, Pipedrive etc. which are giving the best opportunities to get all data on a single sheet. Also having features for improving the performance of sales and marketing. Learn more about Survicate Customer Feedback
Starting Price: Available on Request
Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet. Read Zonka Feedback Reviews
Starting Price: Starting Price: $29 Per Month
Emergents | 2023
piHAPPINESS is powerful customer feedback and survey software and captures real-time feedback on the go. It is a multi-channel, multi-lingual, and multi-location feedback system capturing customer insights via customizable satisfaction surveys. Read piHappiness Reviews
Starting Price: Starting Price: $49.99 Per Month
Recent Review
"Best Customer Feedback Software For Every Business" - Chanakya
| Pros | Cons |
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It is easy to send the survey through email and SMS. |
It could be better if they add more integration to the product piHappiness. |
Understanding your customers starts now, meet Feedier - the next generation marketing tool! Brand unique and enjoyable surveys and get real feedback. Feedier is an online marketing platform that lets you set up online surveys and gather real feedback for your business. Learn more about Feedier
Starting Price: Available on Request
Category Champions | 2023
Qualaroo is a fully featured Survey Software designed to serve SMEs, Enterprises. Qualaroo provides end-to-end solutions designed for Web App. This online Survey system offers Mobile Survey, Site Intercept Survey, Email Marketing, Question Branching, Offline Response Collection at one place. Read Qualaroo Reviews
Starting Price: Starting Price: $80 Single User
Recent Review
"Impressive branching and skip logic with " - manish pandey
| Pros | Cons |
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Branching and skip logic, multi-language support, |
Pricing is an issue, and I hope they can come up with new plans for different businesses and startups. |
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Comes with an automatic NPS calculator. It made tracking our NPS a breeze. |
More diverse pricing to suit different businesses. |
Recent Review
Until 31st Mar 2023
What does Customer Feedback Software Mean?
In the world of cut-throat competition, your customers are the only way to survive with dignity and stability. A company that values its customer and provide customer-oriented services will surely reach the top. In the current scenario, taking customer feedback is more than an activity. It is a practice that helps you gain insight into your customer's preferences and expectations and tailor your services accordingly. Customer feedback software, customer review system, or client review software enables you to achieve this. More and more companies are using this innovative technology's mighty help to gather and record customer feedback.
Technically speaking, the customer feedback system is a web-based or installation-based technology designed to gather customer feedback regarding various services. Gathering precise and real-time feedback also helps the service provider make the necessary changes and modifications to meet customer expectations. Feedback software also allows customers to become a part of service delivery. Organizations can be benefited from customer feedback software by building a customer-centric service approach and delivering services that are appealing to their customers. Customer feedback software's chief goal is to utilize and analyze customer feedback to advance and improve services.
Purpose of Customer Feedback Software
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Practical analysis of the needs of the customers
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Less risk handling in terms of acceptance of the product in the market
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Formation of guidelines to create a plan of action
Benefits of Best Customer Feedback Software
Customer feedback system software or customer review system is a significant technology-driven tool for origination to improve their services. It is also vital to know to which extent their service can satisfy their service and take remedial actions for any dissatisfaction. The importance of online customer survey software/ Online survey software for an organization is extensive and far-flung.
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Product feedback software is essential to determine an organization's improvement areas.
Your survey software gathers qualitative data about your services and tells you about the locality where you are lacking. With this quantitative analysis's help, you can work on those areas and develop customer-oriented services. Using client feedback software, you can quickly get an in-depth response to your service and your customer's opinion about it. Once you have all the data readily available, you will realize which part of your service needs improvement and which does not.
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User feedback software keeps all the customer data over a single platform.
When you have the best user feedback system software or customer feedback tools, you will have all the customer data over a unique platform, using it intelligently. The easy accessibility of customer data is also essential from an efficiency point of view. Instead of storing customer data manually, the product feedback software stores it on an automated platform, improving your efficiency.
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Client feedback software helps an organization to know its customers better than ever before.
Knowing your customer is the key to success. It is a daunting task in the absence of user feedback software. With the help of online survey software, you can quickly know your customers and their preference and design your services accordingly.
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Online feedback software helps you to identify at-risk customers.
Customer retention could be a significant concern for any organization. Identifying them and taking proper remedial actions is a life-saving tip for any organization. Product feedback software helps you to place your at-risk customers quickly. Losing a customer is something that no organization can afford these days. User feedback software will help you discover the loopholes in your services from a customer's perspective and allow you to rectify them on time. It is highly essential to reduce customer retention.
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Client feedback software will help you to design a framework for customer satisfaction.
The function of user feedback software or user feedback tools is not limited to collecting customer feedback systems. It also helps you create a remedial framework to enhance your customer value and satisfaction with customer satisfaction software. You can easily develop work strategies and plans using its reporting tools.
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You will make your customer feel valuable by using customer feedback survey software.
When you seek opinions and suggestions from your customer through customer feedback system software, you can make them feel that they matter to the company. It will increase their loyalty towards you and reduce the chances of losing a customer.
Features of Customer Feedback Software
Best Customer feedback software is an automated suite of various features. Its significant parts of it are:
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E-mail marketing
An online user feedback software's email marketing feature helps you get customer feedback in person through email. Also, it will allow you to send personalized service details. You can send E-mails with survey links attached to get direct feedback from your client with this feature's help.
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Autoresponders
With the help of this feature, you will quickly get your customers' responses on their own. Once set, it will keep on sending auto-generated feedback responses to your customers and get the feedback.
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Form Building
Form building is one of the most important tools for product feedback software. With its assistance, you can easily create need-based and customized feedback forms with questions of your choice.
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SMS Marketing
Receive your customer's feedback on the go through the SMS marketing software. You can send messages with survey links to gather customer feedback.
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Webinars
This customer service software feature will help you organize webinars to build secure customer communication.
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Landing Page
The landing page feature of your online survey software or customer survey software will help you create an attractive and interactive landing page to engage the customers.
Things To Consider While Purchasing in Customer Feedback Management System
Top Customer feedback software can help companies in multi-faceted ways. However, before purchasing a customer feedback management system, there are certain things that companies should bear in mind to have a purchasing checklist. They are listed below:
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Smart and Centralized Data Gathering
The CFM system must ensure that information storage is optimized by maintaining it under a single database. The procedure is performed in real-time, and information is stored in a secure network. This minimizes the chance of data loss and simplifies the process even further. Therefore, the CFM software you opt for should have a centralized data storage mechanism. This way, fetching and modification of data become convenient. You can also consider the expected data the software would manage per your venture.
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Value-for-Money System
Manual input requires much time and resources spent on printing, storage, and data compilation. Software-based feedback is useful when conducting large-scale feedback, as forms can be duplicated and transmitted frequently with minimal cost & resources. Online feedback helps you to circumvent the cost of labor and materials. If finance is not an issue, you can use excellent customer feedback software. However, a wise man's approach would be to pick and choose among the features your venture demands. Accordingly, you can make a smart purchase.
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Supports Feedback Refinement and Repurposing
Some customer suggestions are quite challenging to digest as a business proprietor. However, they don’t need to be discarded. You can generate new feedback to target a new audience by repurposing the same questions from older feedback. The best customer feedback management software can refine the input in many ways. If you want to make your money worthwhile, feedback refinement and repurposing is a critical aspect. Make sure to purchase the tool that offers efficient repurposing services.
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Safe, Robust, and Secure
Your customer feedback management system purchase should keep security at the apex. It demands priority and for the right reasons. The data the software handles is confidential, and you don’t want to become a victim of cybercrime. Therefore, choose robust and secure feedback software. Online feedback tools come with several methods to protect data from cyber-attacks, recognize false information, and prevent the same. This program can add credentials and timers, install encryption methods, prevent multiple submissions from a particular IP address, and make feedback fully anonymous.
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Adds Value to Your Work Ecosystem
Any business understands the need for an effective customer feedback system when encountering a similar problem. Adding the software to the usual working ecosystem should be efficient enough to bring in a change - a change in approach, ease of work, and lesser manual effort. Please don’t purchase a CFM because the real competition has it. Buy it to make a productive difference, then let the numbers talk. The software can vary as per the workload.
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Flexible Design and Varied Scoring Types
Your software for customer feedback should do more than curate the answers to Y/N. Scoring must be versatile so that feedback can be dissected in various ways. It should also encourage cumulative input from top-box scoring, low scoring, managing & analysis, and analyzing complex statistical information. As for flexibility, the feedback tools should allow you to design feedback differently. Specific feedback types should be structured based on the layout (singular/multiple responses, written-form responses, and ratings) and medium (digitally, printed, or a combination). The system should allow for a mix of automation and manual intervention when required. You can proceed with your choice if it consists of these essential features.
Role Of Customer Feedback Software
Customer feedback software plays a vital role in your brand's image building and to know your customer better. Online survey software helps you counteract negative reviews and customer feedback and guide you to build a workable strategy to eradicate them.
Having data on satisfied customers associated with your organization is undoubtedly one of the most crucial factors determining your present and future success. You can only have happy customers if your services meet their exceptions. Getting familiar with your customer's preferences and expectations is a daunting task unless you don't use product feedback software. You can quickly know what your customers expect from your product and services using product feedback software. Henceforth, you will be able to deliver what exactly is required.
Customers will likely choose you repeatedly over other options when they are content and satisfied. Thus, more revenue generation and sales.
Questions Related to Customer Feedback
There is no second opinion that taking customer feedback is the key to success and helps you reach the pinnacle. Asking the right question is equally important as taking feedback because only you will record the result-oriented feedback. Any irrelevant question will be failed to bring the right results. They are listed below:
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Likelihood: How likely would you recommend our product/service to others?
Knowing your customers' probability of your services and products helps you realize how much trust they have in your facility. No one will recommend any service or product to their near and dear ones unless they are not stratified with it. Asking this question using customer feedback management software or customer feedback tools will help you know your customers' mindset towards your brand. It is an NPS or Net Promoter Score and is considered the most reliable question to ask while recording customer feedback using online survey software.
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Suggestions: What is the one thing you would like to change about our products and services?
Taking ideas about your services and product helps you realize what your customers want to change about your brand and product. This question is not only crucial from this point of view. It also helps to let your customer feel valued.
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Experience: How was your experience with us?
By asking this question, you know whether it is the first time the customers are using your service. It is also useful to understand what your customers think about your service.
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