Best Customer Satisfaction Software for Your Business in 2023
Best customer satisfaction software is zonka feedback, cloudtalk, surveylegend, live chat, zendesk, and others available for your business. It aids in determining how demands are developed and provided in accordance with consumer expectations.
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List of 20 Best Customer Satisfaction Software
Emergents | 2023
Customer experience tool that helps small business
Tidio Chat is the web-based Live-chat platform. Included the with emails, Facebook Messanger and website chat widgets for enabling agents to deal with clients. With the help of Tidio users able to customize the select chat widgets, sidebars and chat pages. Read Tidio Reviews
Starting Price: Available on Request
Recent Review
"perfect tool" - Bahati Asher Faith
Category Champions | 2023
Call center software for sales and support teams
CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. This online Call Center offers Queue Management, Call Recording, Contact Management, VoIP at one place. Read CloudTalk Reviews
Starting Price: Starting Price: $25 User/Month/Billed Annually
| Pros | Cons |
|---|---|
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Well sold to us! The integration into our crm and recording feature. |
Their terms and conditions are awful - really unfair on their customers. Their app is very weak. |
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Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. |
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call |
Emergents | 2023
SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results instantly in real-time. SurveyLegend is the next generation of online surveys - engaging, platform-independent, beautiful, and free. Read SurveyLegend Reviews
Starting Price: Available on Request
Recent Review
"Great Usability with a fun twist " - Linh Nguyen
| Pros | Cons |
|---|---|
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Easy and fun to use from the beginning on. We worked with other survey softwares before, which were however not as satisfying as SurveyLegend because of its usability and the varieties of tools |
A Feedback to improve is to have the possibility to upload a few more pictures than one in a question. |
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Simplicity |
None so far |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Contenders | 2023
LiveChat is a live chat software with help desk and online ticketing system features. Over 36,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales. Read LiveChat Reviews
Starting Price: Starting Price: $20 Per Agent/Month
Recent Review
"The perfect help desk solution." - Rebecca Elugbaju
| Pros | Cons |
|---|---|
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The quality of customer support offered users by Livechat, far exceeds what any other similar software vendor provides. |
Livechat has performed so well. I have had no bad experience with this program, likewise my company. |
Emergents | 2023
iPad Kiosk App for Customer Feedback, Lead Capture
Create your own data capture kiosk app for iPads or Android tablets without the need for an internet connection. Read QuickTapSurvey Reviews
Starting Price: Starting Price: $19 User/ Month
Recent Review
"Very easy, affordable and quick solution for huge amount of data." - Anand Khurana
Contenders | 2023
SurveyLab is a professional survey software and questionnaire tool. System supports Customer Experience Management, Market Research, HR and Digital Surveys. It is used every day by over 85.000 companies and individuals around the world. Read SurveyLab Reviews
Starting Price: Starting Price: $25 Per Month
Recent Review
"Best survey software" - Kuba
| Pros | Cons |
|---|---|
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Great survey software. Easy to use. I love mobile surveys and real-time reports. They really do the job. |
I don't find any. |
Category Champions | 2023
The only platform with all support channels in one
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Starting Price: Starting Price: $24 Per Month
| Pros | Cons |
|---|---|
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Easy to use |
Change the entire team of support professionals |
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CViewSurvey: Survey App is an Online & Offline Survey app. This Survey App is SaaS Based Available for Android, IOS, and the Web. Create Survey Anytime Anywhere. Read CViewSurvey Reviews
Starting Price: Available on Request
Recent Review
"cviewsurvey is best survey app with " - Shubham Kumar
| Pros | Cons |
|---|---|
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Cviewsurvey helps a non-technical user or common man to create a survey in a professional manner, and share the same across. Data & results can be collected. |
It is not that intuitive, they should add some colors to make it interesting. |
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of customers. Churn360 provides a central portal for daily tasks for your CSMs to integrate with all the supported third party software. Read Churn360 Reviews
Starting Price: Starting Price: $99 User/Month
Recent Review
"Address all customer needs and gaps" - Tiny Tom
| Pros | Cons |
|---|---|
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I loved how easy it was for me to get all the information about an account. 360 view of accounts give you everythjing including engagemnts, notes etc |
Since the product is new i have faced some teething issues with the product. Development team at Churn 360 was very impressive in taking the feedback and helping out. |
Emergents | 2023
Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet. Read Zonka Feedback Reviews
Starting Price: Starting Price: $29 Per Month
High Performer | 2023
Software by Survicate
Suvicate is the smart solution for the customer feedback. Having integration of powerful CRM and marketing automation platforms like Google, Pipedrive etc. which are giving the best opportunities to get all data on a single sheet. Also having features for improving the performance of sales and marketing. Learn more about Survicate Customer Feedback
Starting Price: Available on Request
Emergents | 2023
Custify’s Customer Success Platform engineered for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Customer Success Managers always reach out proactively and efficiently. Learn more about Custify
Starting Price: Starting Price: $899 Up to 3 Seats / Users
Emergents | 2023
Customer messaging solution for every business
Userlike is a Software-as-a-Service customer messaging platform that allows your business to provide real-time communication on your website and messaging apps like WhatsApp. Learn more about Userlike
Starting Price: Available on Request
Emergents | 2023
CSAT, CES 2.0 and Net Promoter Score software
Track the quality of your customer service with Nicereply an all-in-one customer satisfaction survey tool. Get more feedback from your customers with personalized CSAT, NPS and CES 2.0 surveys. Learn more about Nicereply
Starting Price: Starting Price: $39 Per Month
Emergents | 2023
Understanding your customers starts now, meet Feedier - the next generation marketing tool! Brand unique and enjoyable surveys and get real feedback. Feedier is an online marketing platform that lets you set up online surveys and gather real feedback for your business. Learn more about Feedier
Starting Price: Available on Request
Emergents | 2023
123FormBuilder is a fully featured Form Automation Software designed to serve SMEs, Enterprises. 123FormBuilder provides end-to-end solutions designed for Windows. This online Form Automation system offers Approval Process Control, Event Calendar, 360 Degree Feedback, Offline Response Collection, Survey Management at one place. Learn more about 123FormBuilder
Starting Price: Available on Request
High Performer | 2023
User-friendly survey software built for teams
With simple terminology, SmartSurvey will help you to get the real-time feedback of your customers. Create customer specific surveys, launch them on multiple platforms and get the accurate feedback by using this NPS software. Learn more about SmartSurvey
Starting Price: Available on Request
Emergents | 2023
LabiDesk - Customer Support Software to Assist, En
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. Learn more about LabiDesk
Starting Price: Starting Price: $150 Per Month
Emergents | 2023
Knowledge Base Software with Embeddable Help Widge
LabiKnow is a powerful knowledge base software with options to build help center site, post company news & announcements, embed self service help widget and share public roadmap with customers. Learn more about LabiKnow
Starting Price: Available on Request
Until 31st Mar 2023
