Best Customer Service Software
Best customer service software includes Zoho Desk, Zendesk Support, Freshdesk, LiveAgent, and Help Scout. They help to provide high-quality customer service in today’s marketplace.
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List of 20 Best Customer Service Software
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
Category Champions | 2023
HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews
Starting Price: Starting Price: $17 Agent/Month
Recent Review
"Easyness of Olark" - Naveen Pabreja
Tidio Chat is the web-based Live-chat platform. Included the with emails, Facebook Messanger and website chat widgets for enabling agents to deal with clients. With the help of Tidio users able to customize the select chat widgets, sidebars and chat pages. Read Tidio Reviews
Starting Price: Available on Request
Recent Review
"perfect tool" - Bahati Asher Faith
Tribe is a cloud-based social networking platform that can be integrated with your website and other software, such as, Slack, telegram, Zapier, etc. It also supports virtual currency hence empower the community. Read Tribe Reviews
Starting Price: Starting Price: $99 Per Month
Viewabo is a fully featured Help Desk Software designed to serve SMEs, Startup, Agencies, Enterprises. Viewabo provides end-to-end solutions designed for Web App. This Help Desk System offers Dashboard, Feedback Management, Survey Management, Reporting/Analytics, Remote Access at one place. Learn more about Viewabo
Starting Price: Starting Price: $30 Per Month
Juphy is a collaborative customer service tool that works with Twitter, Facebook, Instagram, YouTube and more to allow its brands to manage all their mentions, comments, direct messages in one inbox. Read Juphy Reviews
Starting Price: Starting Price: $25 Per Month
Recent Review
"Everything you need to manage your social platforms" - Sanam Sahoo
Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products Read Help Scout Reviews
Starting Price: Starting Price: Available on Request
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Contenders | 2023
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews
Starting Price: Starting Price: $15 Agent/ Month
Recent Review
"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi
| Pros | Cons |
|---|---|
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Information of who else viewing conversation |
Email notifications of conversation |
Mopinion is a fully featured Customer Experience Management Software designed to serve Startups, Agencies. Mopinion provides end-to-end solutions designed for Windows. This online Customer Experience Management system offers Trend Analysis, Feedback Management, Text Analysis, Dashboard, Sentiment Analysis at one place. Learn more about Mopinion
Starting Price: Available on Request
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Starting Price: Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
TeamSupport help desk software is a powerful, yet easy-to-use, cloud-based solution that helps B2B companies get their focus back on the customer by enhancing collaboration and breaking down internal barriers. Learn more about TeamSupport
Starting Price: Starting Price: $65 Agent/Month/Billed Annually
Contenders | 2023
LiveChat is a live chat software with help desk and online ticketing system features. Over 36,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales. Read LiveChat Reviews
Starting Price: Starting Price: $20 Per Agent/Month
Recent Review
"The perfect help desk solution." - Rebecca Elugbaju
| Pros | Cons |
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The quality of customer support offered users by Livechat, far exceeds what any other similar software vendor provides. |
Livechat has performed so well. I have had no bad experience with this program, likewise my company. |
Category Champions | 2023
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews
Starting Price: Starting Price: $9 Agent/Month
Recent Review
"easy to use and very helpful customer service tool" - Jozef
| Pros | Cons |
|---|---|
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That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click. |
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it. |
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The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective. |
The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better. |
Contenders | 2023
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
OneChat can help you transform your customer support system into a brew powerhouse. OneChat offers small business enterprises the best of services that are generally available to the larger enterprises. Learn more about OneChat
Starting Price: Available on Request
Category Champions | 2023
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
| Pros | Cons |
|---|---|
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The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces. |
Nothing as such. It is just a very helpful and productive tool for us |
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We can easily track project status, customer interaction status. We can produce customizable reports and dashboards. |
Sometimes it gives error and poor customer service experience. |
High Performer | 2023
Zoho Assist is cloud-based remote support and remo
Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews
Starting Price: Available on Request
Recent Review
"Zoho Assist - Most Powerful Tool" - Tushar Rajput
| Pros | Cons |
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Zoho Assist is a beautiful and straightforward UI. Without major difficulties, connects easily. To browse and track numerous displays, we utilize Zoho Assist. |
Sometimes delays take longer until they are remedied. The program needed a continuous Internet, in which a blink might hit the system. |
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The user interface is just as impressive It is less expensive than the competition. |
When delays occur, they might take longer to resolve. There was a requirement for continual Internet access, where even a blink can cause the system to malfunction. |
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Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Learn more about Genesys
Starting Price: Available on Request
Recent Review
Until 31st Mar 2023
What is Customer Service Software?
Customer service management software for small businesses can help managers organize and track customer queries. Customer service solutions store all relevant customer data at a centralized repository and make it accessible across departments for better operational efficiency. All vital customer interaction is recorded by customer service software, and this gives better insights to marketing managers.
High-quality customer service has become the key to business survival and success in today’s marketplace. But with customer expectations continuously changing, providing them with quality service can be challenging. The best customer service software resolves this hurdle by helping you provide world-class support to your customers.
It is vital to provide a holistic client experience and ensure that your business looks after its loyal customers. Nowadays, many companies are leveraging emerging technological tools to serve customers better and retain them in the long run. Customer service software applications are highly popular and can enhance the quality of support provided to clients.
Customer service systems are a smart corporate asset that can handle customer tickets with ease. They ensure that the tickets are routed to available agents speedily for early resolution. This greatly improves the quality of customer support and enhances satisfaction levels.
There are many customer service platforms available in the market. Companies need to assess their business requirements, scan the market, and invest in the best customer service software for their requirements. This will bring about a positive transformation in their customer management, and increase all key productivity parameters.
What are the Various Features of Customer Service Software?
Client service tools are functional and flexible in nature. Most modern customer service software applications have a host of advanced and specialized features. Managers should be aware of the common features of customer service systems so that they can choose one that is best suited for their business model. Here are some salient features of customer service support software:
1. Ticket Management:
This is the lifeblood of the best customer service software platforms as it results in effective query resolution. Common problems are automatically rerouted to a FAQ section, thus making sure your agents remain available for urgent support issues. Customer service solutions update real-time information on which the agent is handling a particular ticket and ensure that tickets are routed in order of priority.
2. Customer Data Management:
Customer service support software stores all essential customer interactions so that issues, tickets, calls, and requests can be immediately located. All customer records are maintained and updated in a unified place, thus streamlining the task management system. Customer service management small businesses software gives support team representatives a deeper insight into customer behavior. This enables them to personalize campaigns and target their offerings in a better manner.
3. Advanced Reporting and Analytics:
Customer service solutions have sophisticated reporting capabilities as they can extract large quantities of data and analyze it expertly. This enables managers to identify patterns, trends, and historical customer behavior so that they can make better marketing decisions. Customer service software applications can create charts and graphs for deeper insights. They have many pre-saved templates that make it easy to present data visually so that it can be better understood and analyzed.
4. Client Self-Service Portal:
This is one of the most important modules of customer service management software for small businesses. It facilitates clients to access a FAQ database that contains important information regarding product specifications and case studies. Customers who have resolved past queries successfully are automatically rerouted to the FAQ section so that they can identify the problem and get the required answers. Customer service systems provide clients with the required independence to speedily solve their problems efficiently and also allows them to view their ticket status through the self-serve portal.
5. Mobile Access:
In the current digital era, it is important to lay emphasis on mobility. Nowadays most of the best customer service software has well-developed mobile apps. Employees can access vital business data through their smartphones at any time of the day as it enhances accessibility. The mobile applications of customer support service software are fully functional and have all the features of the system.
Different Types of Customer Service Software
Choosing the perfect customer support tool for an organization is definitely a challenging task. However, if managers have complete knowledge about the various functions of different customer service solutions, it will certainly make the decision easier. Here are the various types of customer service systems available in the market:
1. Help Desk Software:
This is a common type of customer service software. It focuses on fixing the problems of the customers, hence is named as a help desk. The major features of help desk software include ticket management, customer call recording, and self-service portals. It contains a vast knowledge base of all product information and specification so that customer complaints can be resolved speedily.
2. IT Service Desk:
Much customer service software for small businesses is IT service desk platforms. They address the technical aspects of product management software. It also serves as a communication point between the company and its customers.
3. Live Chat Applications:
While live chat is a module of many customer service software, it can also function as separate standalone software. The main function of a live chat application is to provide automated responses to customers so that they receive effective service at any time of the day.
4. Call Center Software:
In this customer service software, most customers are comfortable using voice calls as a medium to solve their grievances. Call center software helps in providing instant support service through interactive voice response technology. It makes sure that all client calls are diverted to available agents so that they receive the best possible service experience.
What are the Benefits of Customer Service Software for Small Businesses?
Customer service software applications have tremendous scope for all kinds of industries and can boost client engagement levels. It is a wise decision for companies that are customer-centric to invest in these specialized tools as they can gain a significant competitive advantage. Here are some advantages that highlight the need for investing in the best customer service software:
1. Fast and Accurate Ticket Resolution:
Customer service solutions automate ticket resolution, thereby enhance the satisfaction levels of clients. Customer service systems allow an agent to have access to a customer’s previous conversations. This makes sure that support agents and representatives know about previous issues so that they can provide better service.
2. Automated Processes:
Customer service management software for small businesses automates all repetitive tasks such as ticket management, routing, queuing, and administrative reporting. This saves the precious time of employees and leaves them available for more strategic goals.
3. Better Decision Making:
Customer service support software keeps a detailed record of tickets and customer interactions. This enables managers to gain deep insights by analyzing data for key trends. It facilitates team members to understand customer behavior and also personalize campaigns for a better response.
4. Quality Support and Service:
Customer service software aims at providing superior customer experience management software to loyal clients. Investing in the best customer service software enables companies to understand agent performance and take the required measures to improve their training. Customer service solutions give clients a platform to reach out for support even beyond working hours through phone calls or chat. This increases the accessibility and customer engagement levels exponentially through customer service software.
5. Comprehensive Knowledge Base:
Customer service software will resolve the tickets that can be channelized to create a robust knowledge base of frequently asked questions. Customers who have common queries can be directed to a self-service portal so that they can quickly resolve their problems. This reduces the manual dependence on agents and enhances the quality of support services.
What are the Latest Customer Service Software Trends?
Organizations need to be aware of the latest trends in customer service support software. This will help them invest in the best customer service software with advanced features that will help them integrate advanced technologies and innovations. Here are some upcoming customer service system trends:
1. Automated Chatbots:
Artificial intelligence is expected to be integrated into all future customer service software applications. Machine learning systems and predictive analytics make it possible for customers to have interactions without any human intervention. In the coming years, automated chatbots will be able to give intuitive answers to commonly asked questions. This will definitely eliminate the need to maintain a large support staff and ensure better responsiveness.
2. Internet of Things:
The Internet-of-Things is a majorly emerging technology that connects all devices to the cloud. This gives ready access to real-time customer information so that customer service solutions can provide excellent support. IoT home devices will empower customers to directly connect to support software to fix bugs and solve problems. Customer service software will allow customers to contact the company directly, without dependence on any human agents.
3. Machine-Driven Customized Service:
Customers expect personalized service as it makes them feel more valued and increases the chances of retention. Big data enables marketers to capture relevant information so that they can customize advertising and marketing campaigns. Support agents can personalize conversations on the basis of real-time information such as purchase history, demographic data, and buying frequency. Customer service software will lead to a better brand reputation and ensure that loyal clients experience seamless service.
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FAQs of Customer Service Software
- Live Chat
- Automatic Ticket Routing
- Reporting
- Analytics
- Customer Database Management
- Self-Service Portals
- Scalability
- Cost
- Range of Features
- Data Security
- Integration with CRM
- After-sales service