Best Customer Success Software in India for 2023
Best customer success software includes BombBomb, RingCentral Engage Digital, Pega Customer Engagement, Totango, and Gainsight. These customer success software helps take the customer data you have in your current tech stack and automates combining it to give you a 360-degree view of your customers.
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List of 20 Best Customer Success Software
BombBomb is a fully featured Email Marketing Software designed to serve Enterprises, SMEs. BombBomb provides end-to-end solutions designed for Macintosh. This online Email Marketing system offers Template Management, Video Streaming, CAN SPAM Compliance, Subscriber Management, Drip Campaigns at one place. Read BombBomb Reviews
Starting Price: Available on Request
Recent Review
"Amazed" - Ujjwal Kumar
Tribe is a cloud-based social networking platform that can be integrated with your website and other software, such as, Slack, telegram, Zapier, etc. It also supports virtual currency hence empower the community. Read Tribe Reviews
Starting Price: Starting Price: $99 Per Month
Category Champions | 2023
HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
Contenders | 2023
CustomerGauge helps you deliver exceptional customer experiences through personalized services. Monetize the accounts and grow retention revenue from one software. Automate survey delivery, route insights, and prioritize follow-up from a single platform. Learn more about CustomerGauge
Starting Price: Available on Request
Emergents | 2023
AI Platform for Building Powerful Messenger Bot
ZoConvert is the best AI platform for creating powerful Facebook messenger bot without any coding knowledge. It lets you create your Facebook messenger bot in a matter of minutes. You can send newsletters & drip campaigns, broadcasts and many other features. Learn more about ZoConvert
Starting Price: Available on Request
Contenders | 2023
A cloud-based help desk solution that's powerful, insightful and easy to use. Raiseaticket platform is an enabler for service and support centric approach for your customers. Get started for free. Read Raiseaticket Reviews
Starting Price: Available on Request
Recent Review
"This product has help us to start with, easy to use and navigate." - TEREI ASIDO
| Pros | Cons |
|---|---|
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This product has help us to start with easy to use and navigate |
There are some reporting's that can be improved |
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The ease of use and ability to assign the right level of help |
Can't edit a tickets title once created |
Emergents | 2023
Wolken Service Desk for Customer Support is an AI and Cloud-native SaaS that enables enterprises to provide superior internal/external customer service and reduce the cost of support through Automation, Machine Learning, and Integrations. Learn more about Wolken Care
Starting Price: Available on Request
Emergents | 2023
Personalize customer engagement with campaign design tools. Analyze the streaming data, tracking patterns, & triggering actions in real-time. Refine your customer journey management strategies with self-learning technology. Also, leverage predictive analytics. Learn more about Pega Customer Engagement
Starting Price: Available on Request
Emergents | 2023
Boost your customer success with Totango's best practices to manage & streamline all your post-sale activities. Centralize your customer data, unify data streams, and yield fruitful outcomes in few weeks with customer success management software. Learn more about Totango
Starting Price: Available on Request
Emergents | 2023
Create clients for a lifetime by planning the customer journey across every function & deliver the outcome your customers desire. Gain massive customer retention rates & save a considerable amount of time with the customer success tools from Gainsight. Learn more about Gainsight
Starting Price: Available on Request
Emergents | 2023
Komiko's Customer Success platform offers you with in-depth analytics & customer engagement services. Identify, filter, & target customers. You can even predict which will be a winning or losing opportunity. Also, receive alerts to take follow-up from clients. Learn more about Komiko
Starting Price: Available on Request
High Performer | 2023
Understand what your customers want and how your product can help them with Amity's Customer Success software. Give a reason for your customers to come back and reduce churning. Gain real-time insights, improve conversions & drive your business' upsells. Learn more about Amity
Starting Price: Available on Request
Emergents | 2023
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One Single Platform Omni-Digital
Enhance client relationships with the best customer success software. Gather messages from all digital channels & improve your agents' productivity. Use functionalities like RIP hold music, smart routing, identity merge, analytics, & more on a single platform. Learn more about RingCentral Engage Digital
Starting Price: Available on Request
Emergents | 2023
Let your customer success managers & teams build long-term customer relationships with ClientSuccess SaaS software. Gain real-time visibility into customers' subscriptions and your company's revenue. Moreover, have all your customer data in one place. Learn more about ClientSuccess
Starting Price: Available on Request
Category Champions | 2023
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
| Pros | Cons |
|---|---|
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The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces. |
Nothing as such. It is just a very helpful and productive tool for us |
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We can easily track project status, customer interaction status. We can produce customizable reports and dashboards. |
Sometimes it gives error and poor customer service experience. |
Category Champions | 2023
Manage your customers right from onboarding to account expansion & auto-renewal. With Natero Customer Success management software, identify customer churn & enhance retention. Also, obtain an insight into customer engagement & your customer success processes. Learn more about Natero
Starting Price: Available on Request
High Performer | 2023
Software by Evergage Inc
Transform your dream of customer success into reality with Evergage. It's behavioral analytics and advanced machine learning helps you track each user's activities at an individual as well as account level. Also, get insights into users' wants and needs. Learn more about Evergage Customer Success
Starting Price: Available on Request
Emergents | 2023
RabbitCRM is a must have business suit for companies that are looking to grow aggressively. From recording and tracking the enquiries, engaging the prospects with timely follow up, managing contacts, sending quotations till converting the orders. Learn more about Rabbit CRM
Starting Price: Starting Price: $20.82 User/Month
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"TOP 1 CRM Software- Bitrix 24" - evez
| Pros | Cons |
|---|---|
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
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Its long lasting Feature list |
User Interface is quite complicated |
Category Champions | 2023
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
| Pros | Cons |
|---|---|
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great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings |
need to add asset management |
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Great Ticketing system software. All customers tickets can be in one poll. Customer can log there tickets through the customer portal or through the mail and get a great linked connection |
Need to add asset management |
Recent Review
Until 31st Mar 2023
Introduction to Customer Success Software
Businesses leverage customer success software to obtain a detailed analysis of past customer behavior and create a customer health score to predict the future. This allows companies to grow their customer base systematically. Moreover, they can achieve high customer retention rates and identify red flags with the help of customer success solutions.
The best customer success software aids customer success and sales teams in optimizing customer relationships. Most of the customer success systems available on the market offer integration with CRM software, help desk software, and even social media management tools.
“Customer is King. A Business Owner is his treasurer.”
For any business, creating a customer who brings in more customers is vital. To achieve this, customer success is inevitable.
What is Customer Success?
Ensuring that the customers achieve their desired outcomes while using your service or product is what customer success is all about. Customer Success can be achieved with two essential elements. First, the customers have a specific expectation, or they desire inevitable result from the use of your product or service. Second is the interaction of the company with customers.
Thus, customer success not only comes from the use of the product but also from the experiences at each level of the buying cycle. Customer Success aligns client and vendor goals so that both the parties are benefitted mutually. Deploying effective customer success strategies help businesses minimize customer churn and amplify up-sell opportunities.
Why is Customer Success Software vital?
Customer success system bestows several benefits to an organization’s growth. This includes:
- Improving the Renewal Process
Years ago, businesses used to lock customers with lifetime contracts. Now, customers hold power. They are free to choose others over you whenever they want. Companies that can handle the renewal conversations efficiently tend to grow faster and better. Moreover, customer success gives insights into the organization and enables them to make informed business decisions.
- Minimizing Customer Churn
Companies mostly rely on inbound marketing strategies. Online customer reviews immensely impact a brand's image. Business revenue models that are driven by customer feedback improve the product and services over time. Customer Success team can acquire valuable feedback from customers. When they combine such information with customer health data, they can gauge the churning reasons. Thus, they can suggest the product and development teams make enhancements or additions.
- Increasing Revenue
Lincoln Murphy, a Customer Success Evangelist, said: "The majority of the revenue from your relationship with a customer happens post-sale."
Customer Success not only provides an opportunity for businesses to abound up-sell and cross-sell but also capitalize on the same. With a traditional business model, the costs associated with acquiring a customer is higher than the revenue made in a year. On the contrary, deploying practical customer success tools help in retaining a customer at minimal costs. All you earn is profit.
What is the best Customer Success Solution?
As there are different customer success management tools available that caters to your business needs, picking the best one would be challenging.
Here, we have cumulated some factors that you should consider before buying customer success tools. But, the foremost thing you must do is reflect on your business needs.
Scalability: Your system must grow with your business. If you have a growing business, you must see to it that the customer success software you opt suffices the increasing needs of your business in the future.
Integrations: While reviewing customer success management tools, it is crucial to check the integrations it offers. This is essential as you will require data from different software to be synced with your customer success solutions. The most basic integrations you must look for includes billing, CRM, and help desk.
5 Essential Customer Success Tools for Every Budget
Given below are the top 5 customer success management tools that are currently rocking the customer success world.
1. Gainsight
Gainsight is a powerful customer success software that enables you to keep growing your clients for a lifetime. It offers broad capabilities with in-depth insights into customer feedback and engagement. One of its most striking features is Machine Learning. This helps to predict customer behavior based on their past activities.
Features
- Connectors: You can connect it with your data source.
- Data Architect: It lets you control the object structure.
- Business Modeler: You can easily manage account hierarchies.
- Workflow Engine: To enhance customer outcomes, you can create better workflows.
- Workspaces: You can work in collaboration with different lines of business and augment customer operations.
2. Amity
If you are looking forward to getting the software that is flexible for your changing business needs, Amity is an excellent shot to give. It completely adapts to your business needs and helps in improving conversions and driving sales. Further, Amity understands customer behavior in a holistic manner and monitors its health.
Features
- Unified Data: You can view all your data on a single platform – be it email, support, billing, CRM, or usage.
- Customer Insights: You can explore customer health scores and other insights and generate reports for the same.
- Automation: With its unique features, you can automate the manual tasks and save time.
3. Natero
Natera, data-driven, is helpful to B2B companies across the globe. The simple to use interface appeals you to choose it. Moreover, it displays customer health scores and other important analytics on the dashboard. This software also offers third-party integrations to simplify your tasks.
Features
- Intelligent Health Scoring: It is proficient at creating dynamic health score based on each data source.
- Customer Success Operations: Right from onboarding to product adoption, Natera enables you to manage every operation.
- Customer Success Analytics: You can review customer success metrics and also review customer trends, lifetime value, and more.
4. ClientSuccess
Here is one more customer success system that lets you retain and grow your existing customer base. It is most famous for its Client Success Score. This is a personal perspective on customer health. You can call ClientSuccess a one-stop solution for client engagement needs. It also facilitates you with renewal and subscription management features.
Features
- Alerts and Actions: To grab immediate attention of your customer success team, it sends alerts whenever required.
- Success Cycle: You can measure your business methodology of driving success and introduce changes.
- Email Automation: Automate your email communication process and view all the data at the same place.
5. Churnzero
Subscription businesses can prevent and even lower customer churn with Churnzero. You can rely on this customer success management software for integrations of various CRM and other third-party applications. It lets you create customized ChurnScore to determine the potential risks depending on the data linked in the platform.
Features
- Customer Health Scores & Analytics: You can measure the health score of customers and eliminate the potential risks caused due to churn.
- Native Integrations: It lets you integrate your CRM and other third-party applications.
- Real-Time Alerts: Obtain alerts instantly and leverage actionable insights to make informed decisions.