Best Customer Support Software for Your Business

Best customer support software is ZohoDesk, Help Scout, Zoho, and FreshSales. These customer support solutions are of help in proactively engaging with customers and answering their queries on time.

Live Agent1
Live Agent2
Live Agent3
Get Free Demo

Connect With Your Personal Advisor

List of 20 Best Customer Support Software

Showing 1 - 20 of 149 products
#1

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews

Starting Price: Starting Price: $25 User/Month

Mobile App
API
Free Trial

Recent Review

"Best CRM Management Tool For Enterprises" - Sabish Chaurasia

#2

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"zoho desk" - Radwa

High Performer | 2023

#3

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Read Freshdesk Reviews

Starting Price: Available on Request

Mobile App
API

Recent Review

"Simple yet powerful self service software !" - Ruchika Singh

#4

Tidio Chat is the web-based Live-chat platform. Included the with emails, Facebook Messanger and website chat widgets for enabling agents to deal with clients. With the help of Tidio users able to customize the select chat widgets, sidebars and chat pages. Read Tidio Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"perfect tool" - Bahati Asher Faith

#5

Viewabo is a fully featured Help Desk Software designed to serve SMEs, Startup, Agencies, Enterprises. Viewabo provides end-to-end solutions designed for Web App. This Help Desk System offers Dashboard, Feedback Management, Survey Management, Reporting/Analytics, Remote Access at one place. Learn more about Viewabo

Starting Price: Starting Price: $30 Per Month

Mobile App
API
Free Trial

High Performer | 2023

#6

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

Starting Price: Starting Price: $45 Per Month

Mobile App
Free Trial

Recent Review

"HubSpot CRM review" - Val R

#7

Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews

Starting Price: Starting Price: $17 Agent/Month

Mobile App
API
Free Trial

Recent Review

"Easyness of Olark" - Naveen Pabreja

#8

Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products Read Help Scout Reviews

Starting Price: Starting Price: Available on Request

Mobile App
API
Free Trial
#9

EngageBay is a simple, powerful, all-in-one marketing, sales and service automation software with free CRM for startups and growing businesses. EngageBay helps you automate your marketing, sales and support by combining lead generation, email marketing, marketing automation, CRM & social media engagement, helpdesk, and ticketing. Read EngageBay Reviews

Starting Price: Available on Request

Recent Review

"Its okay to use" - Vishal singh

#10

Landbot, the conversational website builder, allows companies to capture leads on their website, intelligently qualify them and send them to the Marketing tools they already use, not a single line of code required. Read Landbot Reviews

Starting Price: Starting Price: $35 Per Month

Mobile App
API
Free Trial

Recent Review

"Simple and intuitive tool to create conversational chatbots to capture leads" - Ana Cervantes

High Performer | 2023

#11

Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Read Freshsales Reviews

Starting Price: Starting Price: $13.88 User/Month

Mobile App
API
Free Trial

Recent Review

"Review of Freshsales" - sher afgan

#12

Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"RemotePC is one of the best softwares to work remotely" - Avinash mishra

Category Champions | 2023

#13

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.  Read Zendesk Reviews

Starting Price: Starting Price: $5 Agent/ Month

Mobile App
API
Free Trial

Recent Review

"Zendesk review" - Lokendra

#14

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews

Starting Price: Starting Price: $19 Staff /Month

Mobile App
API
Free Trial

Recent Review

"Excellent Product" - Mehul Shah

#15

Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews

Starting Price: Starting Price: $15 Agent/ Month

Mobile App
API
Free Trial

Recent Review

"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi

#16

TeamSupport help desk software is a powerful, yet easy-to-use, cloud-based solution that helps B2B companies get their focus back on the customer by enhancing collaboration and breaking down internal barriers. Learn more about TeamSupport

Starting Price: Starting Price: $65 Agent/Month/Billed Annually

Mobile App
API
Free Trial
#17

UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews

Starting Price: Starting Price: $49 Per Month

Mobile App
API
Free Trial

Recent Review

"Great Support and Ticketing Tool." - Kim Hanks

Category Champions | 2023

#18

SupportBee Helps Your Team Collaborate & Deliver Friendly Customer Service. It converts your email into customer support system. It is easily to manage emails for all the departments with organizations from single inbox in the software and manually refresh pages for the new tickets in SupportBee. Read SupportBee Reviews

Starting Price: Starting Price: $69 Month

Mobile App
API
Free Trial

Recent Review

"Best Product" - Aditya Rana

Category Champions | 2023

#19

LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews

Starting Price: Starting Price: $9 Agent/Month

Mobile App
API
Free Trial

Recent Review

"easy to use and very helpful customer service tool" - Jozef

Most Reviewed

Category Champions | 2023

#20

Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Zoho Assist - Most Powerful Tool" - Tushar Rajput

Until 31st Mar 2023

Download Research Report Banner
Download Research Report

Customer retention is the most important aspect of any company’s brand reputation management and loyalty program. To keep your customer in the loyalty loop, you need to address their issues more hastily and maintain a very transparent relationship with them. This is where a good customer support software comes to your rescue.

What is Customer Support Software?

In order to manage customer database, companies need a reliable system that can handle their customer interactions efficiently. Customer Support Software helps manage both inbound and outbound communications across multiple channels and resolves issues.

A customer service software uses all available platforms for communication with great accuracy and eases out this otherwise irksome job. When the customer issues are resolved quickly they come back for other queries related to the product or services. A company gains word-of-mouth publicity by this which is very crucial for the company’s reputation.

Key Features of a Customer Support Software

This type of software deals with customer queries and complaints. It includes better customer relationship management, contact management, and registration mechanism.

A well-implemented customer service software increases satisfaction and is transparent. This, in turn, helps the companies to retain their customers and build customer loyalty.

  • Automated Solutions: It provides automated solutions which are much better than manual customer support. Thus, catering to the needs of customers is made easy and done more effectively.
  • Live Chat: It allows customers to interact directly with agents via chat instead of calls. This is a highly preferred method of interaction with many customers. The agents are able to instantly derive key content from those interactions.
  • Multi-channel Management: A customer support software enables you to manage interactions through different channels including phone calls, web, emails, live chat, mobile apps, and social media platforms like Facebook, Twitter, etc. All interactions are stored in the software and routed to appropriate agents for resolution.
  • Analytics: It enables managers to create reports that provide insights on team performance, the time is taken to resolve issues of customers, customer satisfaction, etc.
  • Reporting: A customer support software or help desk software helps you to manage details regarding the previously resolved issues which can also be made available for public viewing. This ensures increased transparency and helps in building the trust of the customers which results in higher customer retention.
  • Customer Self-Service: It provides an online-based page with previously resolved issues and answers the most commonly addressed issues for reference. Basically in form of FAQs and how-to pages.

Types of Buyers According to Their Business Requirements

  • Enterprise buyers: These buyers usually need integrated software solutions, as they provide services to a lot of customers and work for companies with a huge customer base. To support their needs they usually buy a best-of-breed system.
  • High volume call center buyers: These buyers are operating one or more large call centers. They are looking for automated rules and scripts, which is supported by many customer services software.
  • Small business CRM buyers: These small businesses are looking to expand their customer base. Hence, they are looking for customer interaction tracking to boost relationships with strong customer service and support software.
  • Field service buyers: These buyers usually work for firms that deliver services at a customer location. The majority of their customers access the software from their mobiles. Hence, they prefer software with mobile support. These buyers will look for strong client data integration with other applications.

Latest Trends

The most recent trends and developments in Customer Support Software are listed below -

  • Personalized Responses: Instead of generic responses, the latest trend is to focus more on a customized way of providing support to the customers for the related issues without wasting much time.
  • Self Servicing: This new trend enables the customers to sort out issues on their own with the help of the referral materials provided in the form of FAQs pages. The advantage of this is that the concerned agents get ample time to focus on complex customer issues that need more attention and cannot be resolved by the customer alone.
  • Consistency: Consistency is a key aspect of customer support and not just a trend. it is a requirement in the present scenario. As more companies are turning to their customers for feedbacks while brainstorming the solutions.

Benefits of Customer Service Software

As mentioned earlier the overall benefits of using Customer Service Software is huge. Some of the advantages are listed below -

  • Increased operational efficiency: Time-consuming repetitive processes like ticket sorting, routing, queuing, reporting can be automated, hence increasing the overall operational efficiency.
  • Solicit testimonials: The solved issues and customer’s positive experience can be repurposed as a product testimonial for your site or software review platforms. The recording and further use of the conversation can be done with permission.
  • Build a knowledge base: The resolved tickets can be used to build your FAQ page which in turn removes the repetitive workload.  
  • Improved Coordination of Accounts: When paired with sales force automation systems the customer support software can provide better transparency into customers’ data. This can be beneficial as the sales representative will be better informed about any pending issues before making a call.
  • Improved Scalability: By handling straightforward issues directly from the customer self-help systems, the customer with more complex issues gets faster access to agents. A growing company will expand faster while maintaining and improving customer satisfaction.
  • Reduced time to resolve issues: The time taken to resolve the issues is greatly reduced by the use of Customer Support Software. The software is automated and the use of self-help systems saves a lot of time.
  • Deliver 24/7 support: Many solutions provide a feature that the customers can use to send their inquiries via email outside of business hours. These are automatically converted into tickets which are then routed to the first agent that is available during office hours for resolution. In this way, you are providing 24/7 support to your customer base.

The insights gained from your customer database can be very useful. The issues, tickets, resolutions, cases, and support interactions give you valuable insights into your market. By implying analytics you can run reports on key metrics. You can discover patterns or trends. This provides you with a better understanding of your product’s vulnerabilities based on customer complaints.

Related Articles:

FAQs of Customer Support Software

Customer support software is a unified multiple channels tool to interact with your customers. This software helps you troubleshoot customer issues with consistent tracking and organizing the tickets to deliver Best customer support service.

    The key functions of customer support software are :
    • Live Chat
    • Multi-Channel Management
    • Analytics
    • Reporting
    • Customer Self-Service

    Here are some pointers to consider before getting customer support software :
    • Scalability
    • Cost-Effectiveness
    • Ease-of-Use
    • After-sales maintenance
    • Functionality of features
    • Integration with CRM

A ready customer support solution can be implemented instantly. However, a customized customer support software can take anywhere between 2-6 months for installation.

Yes, there are many service providers that specialize in the customization of customer support software. They will analyze your business model, and tailor-make a solution to meet all your unique requirements.

Security is prime concern for organizations while investing in customer support software. Most modern customer support platforms have integrated security measures such as password protection, access control, and data encryption. This keeps sensitive information safe and secure from any kind of miscreants.

A customer support software cost is based on the number of workstations or persons using the software. The monthly expenses of the customer support software depend on the different features that come along with this software. Thus, an average customer support software ranges from $60 to $85 per workstation per month.

A customer support software offers a centralized system that brings multiple customers and customer handling teams together. It comes with tools that help customer support agents organize, respond, collect, and report customer service requests. Thus, there are no issues in solving large volumes of queries when using customer support software.

Customer Support Software in following industries

Last Updated: February 27, 2023