Best Customer Support Software for Your Business
Best customer support software is ZohoDesk, Help Scout, Zoho, and FreshSales. These customer support solutions are of help in proactively engaging with customers and answering their queries on time.
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List of 20 Best Customer Support Software
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
High Performer | 2023
Cloud-based Customer Support Software
Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Read Freshdesk Reviews
Starting Price: Available on Request
Recent Review
"Simple yet powerful self service software !" - Ruchika Singh
Tidio Chat is the web-based Live-chat platform. Included the with emails, Facebook Messanger and website chat widgets for enabling agents to deal with clients. With the help of Tidio users able to customize the select chat widgets, sidebars and chat pages. Read Tidio Reviews
Starting Price: Available on Request
Recent Review
"perfect tool" - Bahati Asher Faith
Viewabo is a fully featured Help Desk Software designed to serve SMEs, Startup, Agencies, Enterprises. Viewabo provides end-to-end solutions designed for Web App. This Help Desk System offers Dashboard, Feedback Management, Survey Management, Reporting/Analytics, Remote Access at one place. Learn more about Viewabo
Starting Price: Starting Price: $30 Per Month
High Performer | 2023
HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews
Starting Price: Starting Price: $17 Agent/Month
Recent Review
"Easyness of Olark" - Naveen Pabreja
Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products Read Help Scout Reviews
Starting Price: Starting Price: Available on Request
EngageBay is a simple, powerful, all-in-one marketing, sales and service automation software with free CRM for startups and growing businesses. EngageBay helps you automate your marketing, sales and support by combining lead generation, email marketing, marketing automation, CRM & social media engagement, helpdesk, and ticketing. Read EngageBay Reviews
Starting Price: Available on Request
Recent Review
"Its okay to use" - Vishal singh
Landbot, the conversational website builder, allows companies to capture leads on their website, intelligently qualify them and send them to the Marketing tools they already use, not a single line of code required. Read Landbot Reviews
Starting Price: Starting Price: $35 Per Month
Recent Review
"Simple and intuitive tool to create conversational chatbots to capture leads" - Ana Cervantes
High Performer | 2023
Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Read Freshsales Reviews
Starting Price: Starting Price: $13.88 User/Month
Recent Review
"Review of Freshsales" - sher afgan
| Pros | Cons |
|---|---|
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Very smooth and quick |
Little bit slow |
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Features |
Interface can be more better |
Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews
Starting Price: Available on Request
Recent Review
"RemotePC is one of the best softwares to work remotely" - Avinash mishra
| Pros | Cons |
|---|---|
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1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode |
1. user cant lock the settings to the other user's device application 2. price little bit high |
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Flowless |
Nothing |
Category Champions | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Starting Price: Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews
Starting Price: Starting Price: $15 Agent/ Month
Recent Review
"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi
| Pros | Cons |
|---|---|
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Information of who else viewing conversation |
Email notifications of conversation |
TeamSupport help desk software is a powerful, yet easy-to-use, cloud-based solution that helps B2B companies get their focus back on the customer by enhancing collaboration and breaking down internal barriers. Learn more about TeamSupport
Starting Price: Starting Price: $65 Agent/Month/Billed Annually
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
Category Champions | 2023
SupportBee Helps Your Team Collaborate & Deliver Friendly Customer Service. It converts your email into customer support system. It is easily to manage emails for all the departments with organizations from single inbox in the software and manually refresh pages for the new tickets in SupportBee. Read SupportBee Reviews
Starting Price: Starting Price: $69 Month
Recent Review
"Best Product" - Aditya Rana
Category Champions | 2023
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews
Starting Price: Starting Price: $9 Agent/Month
Recent Review
"easy to use and very helpful customer service tool" - Jozef
| Pros | Cons |
|---|---|
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That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click. |
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it. |
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The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective. |
The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better. |
Category Champions | 2023
Zoho Assist is cloud-based remote support and remo
Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews
Starting Price: Available on Request
Recent Review
"Zoho Assist - Most Powerful Tool" - Tushar Rajput
| Pros | Cons |
|---|---|
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Zoho Assist is a beautiful and straightforward UI. Without major difficulties, connects easily. To browse and track numerous displays, we utilize Zoho Assist. |
Sometimes delays take longer until they are remedied. The program needed a continuous Internet, in which a blink might hit the system. |
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The user interface is just as impressive It is less expensive than the competition. |
When delays occur, they might take longer to resolve. There was a requirement for continual Internet access, where even a blink can cause the system to malfunction. |
Recent Review
Until 31st Mar 2023
Customer retention is the most important aspect of any company’s brand reputation management and loyalty program. To keep your customer in the loyalty loop, you need to address their issues more hastily and maintain a very transparent relationship with them. This is where a good customer support software comes to your rescue.
What is Customer Support Software?
In order to manage customer database, companies need a reliable system that can handle their customer interactions efficiently. Customer Support Software helps manage both inbound and outbound communications across multiple channels and resolves issues.
A customer service software uses all available platforms for communication with great accuracy and eases out this otherwise irksome job. When the customer issues are resolved quickly they come back for other queries related to the product or services. A company gains word-of-mouth publicity by this which is very crucial for the company’s reputation.
Key Features of a Customer Support Software
This type of software deals with customer queries and complaints. It includes better customer relationship management, contact management, and registration mechanism.
A well-implemented customer service software increases satisfaction and is transparent. This, in turn, helps the companies to retain their customers and build customer loyalty.
- Automated Solutions: It provides automated solutions which are much better than manual customer support. Thus, catering to the needs of customers is made easy and done more effectively.
- Live Chat: It allows customers to interact directly with agents via chat instead of calls. This is a highly preferred method of interaction with many customers. The agents are able to instantly derive key content from those interactions.
- Multi-channel Management: A customer support software enables you to manage interactions through different channels including phone calls, web, emails, live chat, mobile apps, and social media platforms like Facebook, Twitter, etc. All interactions are stored in the software and routed to appropriate agents for resolution.
- Analytics: It enables managers to create reports that provide insights on team performance, the time is taken to resolve issues of customers, customer satisfaction, etc.
- Reporting: A customer support software or help desk software helps you to manage details regarding the previously resolved issues which can also be made available for public viewing. This ensures increased transparency and helps in building the trust of the customers which results in higher customer retention.
- Customer Self-Service: It provides an online-based page with previously resolved issues and answers the most commonly addressed issues for reference. Basically in form of FAQs and how-to pages.
Types of Buyers According to Their Business Requirements
- Enterprise buyers: These buyers usually need integrated software solutions, as they provide services to a lot of customers and work for companies with a huge customer base. To support their needs they usually buy a best-of-breed system.
- High volume call center buyers: These buyers are operating one or more large call centers. They are looking for automated rules and scripts, which is supported by many customer services software.
- Small business CRM buyers: These small businesses are looking to expand their customer base. Hence, they are looking for customer interaction tracking to boost relationships with strong customer service and support software.
- Field service buyers: These buyers usually work for firms that deliver services at a customer location. The majority of their customers access the software from their mobiles. Hence, they prefer software with mobile support. These buyers will look for strong client data integration with other applications.
Latest Trends
The most recent trends and developments in Customer Support Software are listed below -
- Personalized Responses: Instead of generic responses, the latest trend is to focus more on a customized way of providing support to the customers for the related issues without wasting much time.
- Self Servicing: This new trend enables the customers to sort out issues on their own with the help of the referral materials provided in the form of FAQs pages. The advantage of this is that the concerned agents get ample time to focus on complex customer issues that need more attention and cannot be resolved by the customer alone.
- Consistency: Consistency is a key aspect of customer support and not just a trend. it is a requirement in the present scenario. As more companies are turning to their customers for feedbacks while brainstorming the solutions.
Benefits of Customer Service Software
As mentioned earlier the overall benefits of using Customer Service Software is huge. Some of the advantages are listed below -
- Increased operational efficiency: Time-consuming repetitive processes like ticket sorting, routing, queuing, reporting can be automated, hence increasing the overall operational efficiency.
- Solicit testimonials: The solved issues and customer’s positive experience can be repurposed as a product testimonial for your site or software review platforms. The recording and further use of the conversation can be done with permission.
- Build a knowledge base: The resolved tickets can be used to build your FAQ page which in turn removes the repetitive workload.
- Improved Coordination of Accounts: When paired with sales force automation systems the customer support software can provide better transparency into customers’ data. This can be beneficial as the sales representative will be better informed about any pending issues before making a call.
- Improved Scalability: By handling straightforward issues directly from the customer self-help systems, the customer with more complex issues gets faster access to agents. A growing company will expand faster while maintaining and improving customer satisfaction.
- Reduced time to resolve issues: The time taken to resolve the issues is greatly reduced by the use of Customer Support Software. The software is automated and the use of self-help systems saves a lot of time.
- Deliver 24/7 support: Many solutions provide a feature that the customers can use to send their inquiries via email outside of business hours. These are automatically converted into tickets which are then routed to the first agent that is available during office hours for resolution. In this way, you are providing 24/7 support to your customer base.
The insights gained from your customer database can be very useful. The issues, tickets, resolutions, cases, and support interactions give you valuable insights into your market. By implying analytics you can run reports on key metrics. You can discover patterns or trends. This provides you with a better understanding of your product’s vulnerabilities based on customer complaints.
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FAQs of Customer Support Software
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The key functions of customer support software are :
- Live Chat
- Multi-Channel Management
- Analytics
- Reporting
- Customer Self-Service
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Here are some pointers to consider before getting customer support software :
- Scalability
- Cost-Effectiveness
- Ease-of-Use
- After-sales maintenance
- Functionality of features
- Integration with CRM