Best Field Service Management Software In The Middle East
Best Field Service Management Software for 2023 comprises EFFORT, HouseCall Pro, ServiceMax, FieldAware, and IFS. FSMs (Field Service Management) software is a technological solution that helps field service managers take control by automating certain tasks while providing remote access to their offices, real-time updates, and customer insights.
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List of 20 Best Field Service Management Software
Category Champions | 2023
All-in-One Field Service Management Software
ReachOut Suite is a comprehensive cloud-based field service management software that helps service companies streamline workflows and improve their operational efficiency with zero paperwork. Learn more about ReachOut Suite
Starting Price: Starting Price: $15 Users/Month
HouseCall Pro is web-based mobile software that offers service professionals with business workflow, such as job scheduling, technician dispatching, automated receipts and invoicing, payment processing, customer database, custom marketing campaigns, and much more. Learn more about HouseCall Pro
Starting Price: Starting Price: $39 User/Month/Billed Annually
Viewabo is a fully featured Help Desk Software designed to serve SMEs, Startup, Agencies, Enterprises. Viewabo provides end-to-end solutions designed for Web App. This Help Desk System offers Dashboard, Feedback Management, Survey Management, Reporting/Analytics, Remote Access at one place. Learn more about Viewabo
Starting Price: Starting Price: $30 Per Month
Category Champions | 2023
This mobile-based field service management software connects an entire team working anywhere with everyone else at low costs. Connecteam has a plethora of templates to engage employees thereby improving their productivity resulting in sales growth. Read Connecteam Reviews
Starting Price: Starting Price: $29 Per Month
Recent Review
"This app is awesome!" - Kamil Joy
Get the competitive edge by using our Field Servic
Nexus Service Manager is a fully featured Scheduling Software designed to serve SMEs, Enterprises. This online Scheduling system offers Job Management, Time Clock, Inventory Management, Inventory control at one place. Learn more about Nexus Service Manager
Starting Price: Available on Request
Emergents | 2023
Leading Field Service Management Software from ServiceMax. Enterprise field service solutions that transform service organizations globally. ServiceMax provides the first IoT-enabled Cloud platform for smart, proactive field service. Learn more about ServiceMax
Starting Price: Available on Request
Create on-spot invoice and shuffle between the schedules at any point of time with the help of Quick-Book integrated field service management software, Intuit Field Service Management. Learn more about Intuit Field Service Management
Starting Price: Starting Price: $990 Per Year
Category Champions | 2023
This is one of the best sales force automation software for the small business to the large enterprise, salesforce has cloud CRM solutions to help sales reps everywhere and with the user-friendly automation options. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/ Month
Recent Review
"Salesforce crm" - Phani
| Pros | Cons |
|---|---|
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Customer data management. Marketing strategy, sales cycle and service support. |
Need to more customisation. Service support and. Cost is high. |
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Customization |
Lwc |
Contenders | 2023
IFS field service management is the most experienced and successful service-optimization software company in the world, and it put it's sole focus on helping companies like yours automate and streamline their service processes. Read IFS Reviews
Starting Price: Available on Request
Recent Review
"IFS review" - Karthik
| Pros | Cons |
|---|---|
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Ease of use like excel |
There is no shortcut key option |
Oracle Field Service Management Software is flexible field service management software that has a capacity to do real-time route comparisons, job scheduling, and all around customer communication. Read Oracle Field Service Reviews
Starting Price: Available on Request
Recent Review
"Oracle Field Service" - Aditya Sethi
| Pros | Cons |
|---|---|
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It helps in managing all the tasks and activities which is related to Field . |
Oracle support service request response time can be improved. |
Advanced features like resource optimization, route tracking, job scheduling, inventory management & reporting make Microsoft Dynamics 365 Field Service a good field service management software. Read Microsoft Dynamics 365 Field Service Reviews
Starting Price: Starting Price: $87.22 User/Month
Recent Review
"Microsoft Dynamics 365 Field Service" - Silky Singla
| Pros | Cons |
|---|---|
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It helps in managing all tasks related to field job. It is quite efficient and reliable in terms of real time tracking. |
Pricing of the product is on higher end. |
Today he is humbled that so many of the world's best home service companies use ServiceTitan to better manage their businesses, improve sales, and provide an extraordinary customer experience. It's mission is to champion the underserved home services industry. It is fortunate to have the world's best team paving the way. Learn more about ServiceTitan
Starting Price: Available on Request
eQuipMe is a fully featured Field Service Management Software designed to serve SMEs, Enterprises. eQuipMe provides end-to-end solutions designed for Windows. This online Field Service Management system offers Inventory Management, Scheduling, Time Clock, Billing & Invoicing, Routing at one place. Learn more about eQuipMe
Starting Price: Available on Request
Contenders | 2023
Microsoft FieldOne help customers become successful with their field service management. It easy manage to state-of-the-art routing and scheduling, Advanced work process automation, Robust reporting and business intelligence, Improves visibility between dispatch and mobile resources. Read FieldOne Reviews
Starting Price: Available on Request
Recent Review
"Good Product" - Arvind
| Pros | Cons |
|---|---|
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Nice easy and convenient to use they provide doorstep service anytime. |
It lags sometime |
Emergents | 2023
Field Service Management (FSM) or Field Service Automation solutions provide end-to-end management of a company’s field service operations. That includes scheduling, dispatch, invoices, task & asset management, work orders and much more. Read FieldAware Reviews
Starting Price: Available on Request
Recent Review
"Good company, we can rely on for field service " - Nita Jasoliya
Category Champions | 2023
Form automation and data collection application
Kizeo Forms is a simple and mobile tool to automate various activities. With Kizeo Forms, you can convert any paper document into mobile forms. You can fill out forms from any location even without an internet connection! Create & send customized forms and reports. Read Kizeo Forms Reviews
Starting Price: Available on Request
Recent Review
"Multi features form app with excellent service team " - Quentin
| Pros | Cons |
|---|---|
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The customs reports from the forms plus the excellent customer service available quickly |
No cons yet |
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Easy to set the forms and to use them |
Some bugs but they updated quickly |
ClickSoftware is a software which provides customer experience management solutions to improve communication with your customers. This helps you deliver the best services to your customer in accordance with their requirements. It provides service providers bi-directional communication channels to communicate better with customers. Read ClickSoftware Reviews
Starting Price: Available on Request
Category Champions | 2023
Tookan helps in rationalizing all business operations to cut costs and save time. With its state-of-the-art technology for automatic dispatch, route planning, and Geo-fencing, Tookan outclasses its contemporaries. Read Tookan Reviews
Starting Price: Starting Price: $18 Per Month
Recent Review
"Feature rich and easy to use" - Jaspal Kahlon
| Pros | Cons |
|---|---|
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Features and ease of use, supports onboarding of freelancers, own fleet, and third-party delivery service providers, robust auto allocation of orders, supports pick and drop, pricing is most competitive and is per task. For one pick up and drop, they calculate as one task so makes it even more cost effective. Company has integrated with its own inhouse chat and ticketing application called Hippo. Love the entire package of applications |
UI can be made more intuitive but current UI works for best operations team who are likely to less tech savvy. |
Category Champions | 2023
ARBOSTAR: All Business Processes Under One Roof
The high-tech, cloud-based business management software designed for landscaping and tree care businesses of any scale. In one smart and simple platform, we have combined all of the tools that you will ever need to manage your company efficiently and well. Read ArboStar Reviews
Starting Price: Available on Request
Recent Review
"My ArboStar experience" - Kayla
| Pros | Cons |
|---|---|
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It has absolutely changed the way I run things, and I've seen a tangible increase in profits because of it. The customer service team is also incredibly responsive if any issues or questions arise. |
It took a while to train the team on the ins and outs of all of the various aspects. But this isn't necessarily a bad thing, as there's so many features, but they all play their part in ultimately making things run more smoothly and efficiently. |
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Dozens of sorting fields for client information. Incredibly easy to enter info on clients and search that info and deal with any issues that may arise. Very versatile and works on my phone and tablet. |
Many modules is a good thing, but it can also be a bit overwhelming at first. But I stick to what I need to know and branch out as I feel comfortable, and that process has been working for me so far. |
FieldPulse is an easy to use, all-in-one business management app designed for small service businesses to manage their operations from end to end. Designed and priced for your small business. Read FieldPulse Reviews
Starting Price: Starting Price: $89 Per Month
Recent Review
"Perfect fit for my small plumbing business" - Jeremiah
| Pros | Cons |
|---|---|
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Support team. |
I think the custom forms could be more customizeable but I was told it was coming. |
Recent Review
Until 31st Mar 2023
What is Field Service Management Software
Field service management involves multiple activities such as scheduling services, dispatching resources, fleet tracking, monitoring job status, and invoice processing. The tiniest mistake in field service management can lead to a substantial loss for your business. Field service management becomes especially difficult for small companies with limited resources. Fortunately, field service management software can introduce much simplicity and efficiency in the field service management process.
Field Service Software: What You Should Know
Field service management software can automate various tasks related to field service management. These tasks include coordinating and monitoring appointments, employee schedules, and service timelines, optimizing appointments to save time and fuel, managing dispatch, inventory, and invoicing. Field service management software can help businesses manage their resources efficiently and become more profitable over time. It encourages timely and consistent communication between field workers and the management and brings more transparency to the process.
Features of Field Service Management Software
Here are the typical features that come with a field services management solution:
1. Schedule and Dispatch Management
It schedules appointments based on employee availability. It also allows you to accommodate last-minute and emergency service requests on a real-time basis.
2. Work Order Management
A dashboard allows you to monitor and track the real-time status of all scheduled, in-progress, or concluded projects at just a glance.
3. Billing and Invoicing
It can create and issue invoices, conduct payment follow-ups, and even collect payments while offering customers multiple payment options.
4. Customer Service and Relationship Management
It collects and stores customer contact information, order history, and payment details. Some solutions can automatically send emails to customers, reminding them about upcoming maintenance jobs.
5. Built-In Messaging System
A built-in messaging system keeps all field-service related communication on one platform. You can track communication, tag specific technicians for a job, and allow technicians to send messages to the entire network for a quick resolution.
6. Contracts/Maintenance Agreements/Warranty Management
A contract management module makes it easy to keep track of all SLAs, warranties, and preventative maintenance schedules, contract renewals, etc.
7. Subcontractor Management
Monitor, track, and manage third-party vendor activities. Manage their work assignments, quotations, and pricing agreements as well.
8. Quotes Management
Such software can automatically generate quotes and send them to customers. If a technician is required to do additional work onsite, a quote can be created instantly and added to that work order itself.
9. Omnichannel Ticketing System
Customer calls, emails, tickets, and messages received from various platforms can be collated on a single platform so that you are well-informed when you interact with a customer, and the customer experience is seamless.
10. Self-Service Customer Portals
Dedicated customer service portals allow customers to seek account updates, manage and track their service requests, make online payments, and give feedback while also reducing your service efforts.
11. In-Field Card Payments
Some systems come with a card reader that allows customers to make debit or credit card payments when the job is done.
12. Franchise Management
Some solutions are also configured to help field service providers to manage their franchises to ensure better corporate administration, brand consistency, and profitability.
13. Electronic Signature
Field service technicians can collect customer signatures electronically. These signatures are automatically stored in the system and can be retrieved in case of any conflict or misunderstanding.
Types of Field Service Software
The following are the main types of field service software available in the market:
1. Field Service Software for Residential Properties
These software systems are designed to manage field service jobs specifically for residential premises such as plumbing, pest control, electrical works, etc.
2. Field Service Software for Commercial Properties
These software systems allow you to manage complex field service jobs for commercial properties with ease. For commercial properties, field service jobs may include equipment and machinery repair and maintenance, industrial cleaning, etc.
Field service jobs for residential and commercial properties differ in scale and complexity. They come with their own set of technicalities. Therefore, it might make sense to opt for a specialized solution based on the nature of your business. However, some solutions can manage field services for both residential as well as commercial properties.
Benefits of Field Service Software
1. Optimal Scheduling
The key to the profitability of any business offering field services is effective scheduling. It is crucial to schedule appointments in a manner that does not leave unnecessarily large gaps between appointments while leaving enough of a gap to service all orders without running into any issues. Field service scheduling software is designed to schedule appointments optimally. They can even factor in travel routes to reduce travel time between appointments.
2. Customer Satisfaction
Customers can pick time and day slots to schedule appointments when it is convenient for them. Effective scheduling by the software ensures that the technician arrives for the job at the expected time of arrival given to the customer. Based on the nature of the job, the software can determine the spare parts and tools an agent might need to carry out the job so that no job is left unfinished solely for the lack of them.
3. Controlled Inventory Costs
All the historical data collected by the software will help businesses understand which parts must be ordered at various points in time. This can help enterprises to control inventory costs by ensuring they are adequately stocked and do not suffer any untoward losses due to overstocking or understocking of inventory.
4. Reduced Fuel Costs
This software can carry out route planning based on the location of the appointments. This, in turn, ensures that the agents reach their destinations quickly and efficiently and do not waste any fuel.
Potential Issues with Field Service Software
While the benefits of field service management software are manifold, you must keep an eye out for some potential issues:
1. Data Entry Issues
Workers on the field tend to make manual notes as they go through the day. When you implement a field service management software, they will have to spend some time transferring data from manual notes into the system. They will also have to ensure that they make no errors while doing that.
They will have to enter this data regularly. Field workers may view this added exercise as a waste of time. Any errors or inconsistencies in entering the data will negatively impact the performance of the field service management system and prevent you from using its features effectively.
2. Lack of Personal Interaction
When you use a field service management software, many tasks become automated, and you will find that you don’t need to have as many face-to-face meetings with your field workers. However, as is the case with any service-based business, issues will arise from time to time, and there are specific issues that are best resolved by direct dialogue, no matter how advanced the software is.
These issues cannot be ignored. However, they can be managed. Try and opt for a system that comes with a mobile application so that field workers can enter data into the system on-the-go instead of making manual notes. Make it a point to meet with your field workers from time to time and establish a protocol that requires them to report certain types of issues in person.
Recent Developments in Field Service Management Software
Here are some of the recent technological advancements in field service management software:
1. Artificial Intelligence (AI) in Field Service Management
AI is steadily making its way into every aspect of our lives. It will eventually power field service management software as well. It can help enhance appointment scheduling and help businesses respond better in emergencies. It can also impact personnel recruitment. For example, it can help companies to recruit agents that are situated closer to client locations.
2. IoT and Field Service Management
IoT can help your business become more proactive. For example, sensors on equipment can help enterprises to pre-empt any issues with it. Companies can then proactively schedule a job order and prevent the problem altogether.
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FAQs of Field Service Management Software
1. Increase in field worker productivity
2. Improvement in service response time
3. A decrease in travel time and fuel expenses
4. Better quality of service