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Freshsales Pricing, Features, Reviews and Comparisons

What is Freshsales?

Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package.

Freshsales Starting Price

$ 13.88/User/Month

Freshsales Awards

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Get an Overview for the Leaders Matrix at glance

Freshsales Award

Our Awards and Recognition

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Key Features of Freshsales

  • Accounting
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Support
  • Developer API
  • Document Management
  • Email Integration
  • Email Marketing / SMS Marketing
  • Email Templates
  • Inventory Management
  • Invoice
  • Lead Generation
  • Marketing Automation
  • Mass Email
  • On-Demand (SaaS)
  • Private Cloud
  • Project Management
  • Supplier and Purchase Order Management
  • Sales Quotes
  • Task Management
  • Appointment Management
  • Territory Management
  • Sales Forecasting
  • Sales Tracking
  • Opportunity Management
  • Mobile App
  • Lead Management
  • Contact Management
  • Sales Force Automation
  • Call Recording
  • Customer DataBase
  • Multi-Currency
  • Dashboard
  • IVR / Voice Recognition
  • Lead Scoring
  • Pipeline Management
  • Scheduling
  • Web Forms
  • Real Time Analytics
  • Import & Export Data
  • Inquiry Management
  • Interaction Tracking
  • Product Catalog
  • Customization
  • Campaign Segmentation
  • Customer Segmentation
  • Access Monitoring
  • Sales Pipeline Tracking
  • For Sales
  • Sales pipeline management
  • Document Management
  • Live Chat
  • Audience Targeting
  • Segmentation
  • Document Templates
  • Funnel Analysis
  • Website Analytics
  • Visual Editor
  • Split Testing
  • Statistical Relevance Analysis
  • Test Scheduling
  • Behavioral Mapping
  • Dynamic Maps
  • Element Analytics
  • Heatmaps
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Most Preferred on SoftwareSuggest

Freshsales Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

Language Support

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish

Top Software in CRM Category

Freshsales Pricing

Growth
$ 13.88
User/Month
  • Free for up to 3 users
  • 1,199 /user/month, billed monthly
  • Visual Sales Pipeline
  • AI-powered Predictive Contact Scoring
  • Sales Sequences
  • Product Catalog
  • Custom Reports & Dashboards
Get Pricing
Pro
$ 38.88
User/Month
  • 3,399 /user/month, billed monthly
  • Everything in Growth, plus
  • Multiple Sales Pipelines
  • Time-based Workflows
  • AI-powered Deal Insights & Next Best Action
  • Chat Campaigns
  • WhatsApp Business
Get Pricing
Enterprise
$ 69.43
User/Month
  • 5,999 /user/month, billed monthly
  • Everything in Pro, plus
  • Custom Modules
  • Auto-profile Enrichment
  • AI-based Forecasting Insights
  • Audit Logs
  • Dedicated Account Manager
Get Pricing

Company Details

  • Company Name :

    Freshworks

  • Headquarter :

    Chennai

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Freshsales Description

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free.

If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill. It is an all-in-one solution for sales and marketing teams. It provides sales force automation, marketing automation, chat, and telephony to meet your goals in one solution.

Freshsales Videos

Overall Reviews

4.6/5

Based on 27 Reviews

Write a Review Or
Ask a question
Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 82%

Likelihood to recommend

Out of 100%

Overall Feedback from Customers

Pros

"Fresh works CRM is very user friendly which supports every browser and very fast in speed."

"Easy to use and more over convient in handling the tasks effectively "

"Track leads and deals. Maintain contact info on prospects. Keep track of all contact points with prospects."

Cons

"They can work more on their Chatbot features in which they can majorly work on it's testing part."

"Ability to merge company accounts. Better integration with Freshdesk."

"Too many features which we cant disable. It can be like we cab choose what all features we need so that it will be elegant."

Freshsales Reviews (20)

Arjun

Manager

Used the software for : More than 1 year

Company Size :51-200 employees

3.0

Nov 23, 2020

Freshworks crm

Overall experience is good it needs improvement in some areas for the betterment of the customer in using it effectively.it offers cloud based customer relationship management to manage the business solutions.

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Pros

Easy to use and more over convient in handling the tasks effectively

Cons

Less functionally

Amirtharaj R.

Financial Advisory Firm

Used the software for : Less than 6 months

Company Size :11-50 employees

5.0

Jul 17, 2020

Good software but not user friendly

As of now, the product is good. Able to track the performance of staff. Sales have been increased. Staffs are able to report accurately. Even I am able to see the performance of individuals. Customers are been updated correctly on work progress. We have avoided soo many complaints from the clients.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 1

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Pros

Lead follow up and status updation.

Cons

Too many features which we cant disable. It can be like we cab choose what all features we need so that it will be elegant.

sher a.

Manager

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Oct 16, 2022

Review of Freshsales

Freshsales is the best software. While doing business, I felt the need for CRM and decided to use freshsales. Now I am using freshsales software for a marketing agency. I stored all my details of contacts, account information/data, all communications on email, and work progress details in freshsales. I can organize all my business data in freshsales. It helps me to keep a record of my sales-related activities and leads the creation and management. Freshsales helps me to run my business campaigns. Freshsales helps me to monitor my emails and email campaigns. I can manage my business activities easily by using freshsales.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Aastha C.

Content writer

Used the software for : Free trial

Company Size :11-50 employees

5.0

Mar 10, 2022

Very nice software

It was amazing nd would like to continue it after the free trial. I would recommend everybody to use it first and then judge about it accordingly. Because it's really amazing. The software is really very smooth and very quick with no bugs at all It's just a bit slow otherwise it's great and I think everyone should use it.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

Very smooth and quick

Cons

Little bit slow

Charles

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 14, 2022

Great

Very great and easy to work with and making sure that your work is very easy.By the software if easy and much faster while working with, it's not complicated.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Shivangini C.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 19, 2021

Freshwater || Makes Business easy

I'm using this since last 10 month's. It's easy to use. We can upload leads easy and nurture the leads. There is proper filters to see the right view of your leads.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Freshsales Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Freshsales After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

Pros

Features

Cons

Interface can be more better

Do you think Freshsales delivers value for the money spent?

Yes

Are you satisfied with Freshsales features?

Yes

Did implimentation of Freshsales was easy?

Not Sure

Any missing feature?

No

What other products like Freshsales have you used or evaluated?

Zoho crm, Salesforce

How Freshsales is better/different from its competitors?

It's cheap and easy to use.

Praveen D.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 08, 2021

Good

Good Software’s and also getting good supportive support. Suggest to download and try the application. See and take the decision in downloading the app.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Freshsales IOS App Experience

1 2 3 4 5 6 7 8 9 10

Freshsales After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

Pros

All good

Cons

Nothing like that

Do you think Freshsales delivers value for the money spent?

Yes

Are you satisfied with Freshsales features?

Yes

Did implimentation of Freshsales was easy?

Not Sure

Any missing feature?

Non

What other products like Freshsales have you used or evaluated?

Only this

How Freshsales is better/different from its competitors?

Comparison

Sohail R.

Senior Reviewer

Used the software for : Free trial

Company Size :11-50 employees

5.0

Jan 12, 2021

Best

It was easy to use but the UI is little bit buggy. But I would say it can be improved and can be update to perform well. So, I hope that it will get update. And the developer was kind enough to make this software to work and perform best under certain circumstances. And it could be a better software in every aspect.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

It works best

Cons

UI

Jayasaran

Employee

Used the software for : Less than 6 months

Company Size :1-10 employees

5.0

Jan 08, 2021

awesome

very simple to use and i`ve been using it for the past 6 months. thank you so much for giving me this oppurtunity to share my experinece. i would love to share my experience in a few words. in fact i love this software

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

no bugs found

Cons

can`t customize easily

Govind V.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Dec 28, 2020

Good software to automate support system

Fresh work CRM have a very good dash-board which can be managed by anyone who have very basic knowledge of technology. Fresh work have a vast eco-system of software which is very helpful

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Freshsales Android App Experience

1 2 3 4 5 6 7 8 9 10

Freshsales After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

Pros

Fresh works CRM is very user friendly which supports every browser and very fast in speed.

Cons

They can work more on their Chatbot features in which they can majorly work on it's testing part.

Do you think Freshsales delivers value for the money spent?

Yes

Are you satisfied with Freshsales features?

Yes

Did implimentation of Freshsales was easy?

Yes

Any missing feature?

They haven't developed their attendance software. apart from this, everything seems to be fine.

What other products like Freshsales have you used or evaluated?

I have also worked on ZOHO which is also very good product but I like Freshworks more due to it's User-friendly dashboard.

How Freshsales is better/different from its competitors?

Freshworks have a relatively good customer service and engagement. They provided the reply within an hour.

Huzaifah M.

Student

Used the software for : Free trial

Company Size :501-1000 employees

4.0

Nov 18, 2020

Freshwork CRM

Very reliable and user friendly software to use. However somewhat costly after free trial. I would recommend this software to my colleague for use because of its huagd benefits ans easiness of doimg tasks.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

Reliable and User friendly

Cons

Costly and little bulky

Emilee Z.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 21, 2020

Great salesforce management for the money

Freshsales has allowed us to collect leads online, track all follow up contacts with prospects and manage deals through the sale. The screens are pretty customizable to our business. Plus the price is pretty low for the features.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Freshsales Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Freshsales After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

Pros

Track leads and deals. Maintain contact info on prospects. Keep track of all contact points with prospects.

Cons

Ability to merge company accounts. Better integration with Freshdesk.

Do you think Freshsales delivers value for the money spent?

Yes

Are you satisfied with Freshsales features?

Yes

Did implimentation of Freshsales was easy?

Yes

Any missing feature?

Ability to merge company records. Not sure why this is missing

What other products like Freshsales have you used or evaluated?

We used to use Salesforce.com but is was too expensive/complex. We also looked at Insightly.

How Freshsales is better/different from its competitors?

Low cost. Comparable feature set. Modern UI

Sujanth M.

Business Development Manager

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Jun 15, 2020

Good user-friendly software

It's worth for money. I have been using it more than 8 months and the result has been very good. The report generation should be informed. Rest all is worth for money. I will continue to use it and refer to my friends

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

User friendly

Cons

Report generation

Vytheeswaran

HEAD-BUSINESS DEVELOPMENT

Used the software for : Less than 6 months

Company Size :51-200 employees

5.0

Aug 16, 2019

Value for Money

Prompt Inputs Given for any queries. Near perfect projections for revenue with specific key target assignments for team members with inputs on identifying the probable limitations towards goals, which gives an overall impetus to the team.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

User friendly enabled and has the required inputs based on which, we can review the Company's performance.

Cons

Nothing in Specific.

Astha

Used the software for : Less than 6 months

Company Size :11-50 employees

5.0

Jun 19, 2018

Made the sales tracking easy and prompt for us.

FreshSales is a real boon to all sorts of organizations. We are using it and taking the delight of fresh leads and booming sales figures. I like its ability to provide a 360-degree view of entire sales activities. But good customer support is what requires the most.

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Pros

Inbuilt Zapier to get connected with MailChimp and Google Sheets, 2-way contact sync, push notification to keep you update and connected, send automated mail to any new lead.

Cons

The integration has been little straightforward. Implementation takes time. We had faced a couple of issues while working with Zapier.

Nataliya

Used the software for : More than 1 year

Company Size :501-1000 employees

5.0

Jun 19, 2018

Excellent tool for accounting. Need to furnish user interface.

We are a big-time fan of the functionality of Fresh sales. It has really improved our revenue figures and customer experience. All sort of workflow management is easy. Integrated Webhook helps us to get connected with other apps related to helpdesk and accounting. But you need to pay extra attention to learning its know-how as it has complex integration.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

AI-based lead scoring system, automated profile enhancement, drag and drop navigation for easy usage, helpful to do action-oriented follow-ups.

Cons

Not all-inclusive mobile app support, email-sync lacks speed at times.

Pradeep

Used the software for : More than 1 year

Company Size :501-1000 employees

5.0

Dec 23, 2017

Excellent product to manage the sales team

I am using FreshSales for almost two years now and totally satisfied with the features, there is frequent updating in the features according to the change in trend. The payment module system is very effective and FreshSales.io is best suitable for start-ups and agencies.  FreshSales.io is a web-based app and also can be accessed on smartphones.  

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

Pros

My business has few branches outside Indian but still, I can easily manage the information with the help of FreshSales.io as it supports different languages. It is best when you have international clients to manage.

Cons

A well-designed tool to fulfil all the business needs without any defect

Tanmay

Used the software for : More than 1 year

Company Size :201-500 employees

5.0

Dec 23, 2017

Simple to follow and easily understandable software

FreshSales.io  is designed efficiently to manage and fulfill the sales team need. The features like CRM Analytics, Sales Quotes, Sales Tracking, and Sales Forecasting are very helpful in analyzing and closing the deal faster. I could also do real-time email tracking with the software and everything is quick and easily accessible. Save a lot of human hours, which can be focused on some other productive tasks. The user support team is also very helpful and focused on quick resolving of queries.  

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 0

Value for money

Out of 5

Customer support Customer support 0

Customer support

Out of 5

Pros

an excellent tool with efficient features. Totally an affordable software to manage all the information and lead generation.

Aloknath

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 07, 2017

Amazing Product

For some users, understanding the full functionality and capabilities of a software may take time. There is immense amount of flexibility, coverage that leads to better performance rate & routing engine executions. There are several options for the new setup. FreshSales overall interface and integration with other solutions is sleek. The quality of WMS and order management, its competitiveness with other CRM solutions and the customer support are some of the factors that make FreshSales one of the best CRM tools in the market. The time sheet can be populated with previously used codes. This makes the job less cumbersome and more efficient.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Ankita

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 06, 2017

Fresh Sales for an efficient and faster CRM

My team has been using FreshSales for almost two years now and they have been fairly satisfied with the services. The functionality continuously keeps changing and updating. The payment module system creates a great threshold effect for small structures.There is easy integration of modules with different platforms and my team has found FreshSales to be easily configurable and customizable. One of the easier Crm systems in place. FreshSales CRM software leverages its base functionality as well as the best-bred modules from their vast software vendors. The features are very intuitive and the software works well even for those who aren't well versed with the new age computer technologies. Highly recommend Fresh Sales for an efficient and faster CRM.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Read More

Freshsales FAQs

How much does Freshsales cost?

The starting price of Freshsales is $ 13.88/User/Month. It has different pricing plans:

  1. Growth : $ 13.88/User/Month
  2. Pro : $ 38.88/User/Month
  3. Enterprise : $ 69.43/User/Month

Freshsales also provides a free trial to users.

What are the top 5 features for Freshsales?

The top 5 features for Freshsales are:

  • Accounting
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
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