10 Best Sales Force Automation Tools to Watch Out

Sales force automation tools are robust tools that are considered as a handy tool for sales professionals. In general, the software is used to generate leads, monitor the sales activity and it also helps in enhancing the productivity of any business. It is a programming tool that effectively contours the collection, analysis, and distribution of data in the sales pipeline.

The main goal of sales force automation software is to get the right people at the right time and also to reduce the set of administrative tasks which are to be performed by the sales representatives and managers manually. There is an array of sales force automation tools that are available in the market. Here are the 10 best sales force automation tools or software to help you make the right choice.

The Top Sales Force Automation Tools in 2019

1. Salesforce Sales Cloud

Sales Cloud is one of the most popular sales force automation tools that help in finding the appropriate customers, closing deals and also helps in the faster growth of accounts. Sales Cloud is not just an SFA system but it is also an all-in-one CRM software platform that offers various functionalities.

Features

• Contact management
• Opportunity management
• Lead management
• Sales forecasting
• Email Integration
• File sync and share
• Workflow and approval
• Data management

USP

It has a lightning service console which increases agent productivity with the next generation of agent experience. It Initiates case management and helps in faster resolving of cases with easy visibility. Omnichannel routing: It delivers faster services by automatically matching of cases. It facilitates automation with macros by freeing up your support agents.

Pros

• Automatically tracks emails and meetings.
• Manages leads, opportunities, and accounts.
• Cost Effective.
• Creates custom dashboards.
• Saves time with customer self-service.

Cons

• Limiting potential reach: When we choose different groups we may start removing potential groups who may be receptive to your messages.
• The intrusion factor- Audience and we have a lot in common. Not many people enjoy their privacy being disturbed. Not all users want everyone’s information in their footsteps.

Pricing

• Salesforce essentials: $25 USD/ user/ month
• Lightning professionals: $75 USD/ user/ month
• Lightning Enterprise: $150 USD/ user/ month
• Lightning unlimited: $300 USD/ user/ month

2. Oracle NetSuite

NetSuite’s sales force automation tools empower your sales organization with integrated sales processes. It helps in sales forecasting, order management, fulfillment and sales commission. NetSuite’s SFA software provides your sales team with unprecedented visibility in all possible aspects of customer relationship

Features

• Sales Forecasting
• Opportunity management
• Quotes and Order Management
• Incentive compensation management

USP

Helps in gaining real-time visibility. Boosts the sales productivity of a business. Helps in effective accounts management. Improves customer relationship.

Pros

• Allows better financial planning.
• Supports automated data input.
• Comes with a custom dashboard.
• Helps in decision making and boosts profitability.
• It improves employee productivity.

Cons

• The price increases from time to time.
• It offers system integration which adds cost and complexity.
• Gives rise to need of any premium support.

Pricing

Quote, based pricing available.

3. Zendesk sell

Zendesk sell is a sales force automation software which focuses on enhancing the productivity, processes and pipeline visibility for sales terms. It’s an agile solution to scale up your support operation. It also provides seamless customer services across all channels.

Features

• Flexible ticket management
• Multi-channel support
• Collaborative workspace
• CRM Integration
• Assignment management
• Authentications
• Access control

USP

Scale with smart self-services: Conduct operations so as to improve resolution rates, lower support costs which will make the customers happier.

Pros

• A mature product with a large number of integrations.
• It is a mobile-optimized support website.
• It allows customers to rate customer support services.
• Its community forums include feedbacks.
• It helps in generating a widget tap on top of every page of your website.

Cons

• Its ticketing workflow interface doesn’t seem natural.
• High pricing.
• It doesn’t suggest an answer available in its knowledge base or forum while submitting a ticket

Pricing

• Sell ranging from $19 – $199 per user per month

4. Bpm ‘Online Sales

Bpm’Online sales force automation tools help in automating your sales and growing your business. This contact management software provides features which are customer focused and suits various industries.

 

Features

• 360° customer view
• Collaboration tools
• Lead management
• Business process management
• Field sales management
• Sales forecasting
• Opportunity management

USP

It offers configurable and extensive API’s. Offers reliable customer support via phone, live chat, email, etc. Can be easily customized into a brand specific product.

Pros

• Highly interactive interface.
• It uses a WYSIWYG designer to modulate operations.
• Provides a range of productivity tools and effective lead management.

Cons

• It doesn’t offer smart work and resources.
• Bpm’Online does not offer personalized navigation.
• It doesn’t offer easy drag and drop workflow design.

Pricing

• The team is available at $25 per user per month
• Commerce is available at $30 per user per month
• Enterprises are available at $50 per user per month

5. Microsoft Dynamics 365 for sales

Microsoft Dynamics 365 for sales force automation tools focuses on empowering the sellers to build a relationship with the right buyers depending on the actual customer needs. It enables seamless productivity by integrating familiar products.

 

Features

• Sales process flows
• Lead tracking
• Opportunity management
• Embedded collaboration
• Outlook integration
• Mobile access
• Integrated communications

USP

Adaptable and is not restricted by legacy technology. It analyses and applies the data to improve decision making.

Pros

• It is better for non-technical administrators.
• It can be easily activated.
• It integrates Azure AD.
• It includes a number of pre-configured templates.

Cons

• Needs more extensions.
• API isn’t available
• Installation of additional portals incurs additional cost.
• Non availability of on-premise deployment support.

Pricing

• Dynamics 365 for Sales Professional: $65 Per user/month
• Dynamics 365 for Sales Enterprise: $95 Per user/month
• Customer Engagement Plan: $115 Per user/month

6. Freshworks CRM

Freshworks CRM sales force automation tool automates your sales activities and focuses on selling. Freshworks CRM believe in enhancing the sales productivity of a business. Freshworks CRM enable effective contact management by offering an all-round view on relevant details.

Features

• Lead management and lead scoring
• Event tracking
• Deal management
• CRM email integration
• Email tracking
• Personalized Templates
• Reliable customer support
• Customized sales reports
• Mobile CRM

USP

It smoothly integrates with Google Calendar and segment which helps you in managing your events easily. Freshworks CRM are one of the very few platforms which allow calls to be transferred to it directly without installation of any hardware or software for the task.

Pros

• Easy to use and offers robust features.
• It is well designed and offers various tools to keep a check on how customers engage with your brand.
• It can be used to track user engagements using websites.
• The development team updates the app regularly and is responsive to user requests.

Cons

• Lacks a dashboard which gives the overview of sales and yields.
• Lacks integrations to other systems which could be used for further expanding the effectiveness of the application.

Pricing (billed annually)

Freshworks CRM come with a free trial for 21 days.

• Growth: $29 per user per month
• Pro: $69 per user per month
• Enterprise: $125 per user per month

7. Pipedrive

Pipedrive is a handy SFA software which reduces admin’s work. It has the right tools which help inappropriate data handling and thus we have more time to sell. It brings all your sales data to a single place.

 

Features

• Pipeline management
• Email integration
• Sales reporting
• Sales forecasting
• Powerful API
• Roles and organizations hierarchy
• Multi-language and multi-currency
• Full customization

USP

Provides follow-ups on every deal. Works anywhere anytime.

Pros

• Easy to understand.
• Integrates very well with Google cloud ecosystem.
• Pipedrive system is clean and effective.

Cons

• Automation is less robust than other CRM platforms.

Pricing: (billed annually)

• Silver: $12.50 per user per month
• Gold: $24.20 per user per month
• Platinum: $49.17 per user per month

8. PipelineDeals

PipelineDeals is a sales force automation tools which are also customer relationship management software. This software helps the sales team to organize and close more deals. PipelineDeals fast tracks the sales cycle.

 

Features

• Sales acceleration
• Deal-tracking
• Data importing
• Custom list views
• Email integration
• Contact management
• Sales team management

USP

PipelineDeals set and track sales with ease. 

Pros

• Apart from other features it also offers email and calendar integration.
• Sales visibility and sales tracking.

Cons

• Lacks reporting features.
• A user interface could be better.

Pricing

• Standard: $25 per user per month
• Accelerator: $33 per user per month
• Optimum: Custom Quotes

9. Comidor

In today’s world where digital disruption is in abundance, it is very important to sustain sales performance and maintain growth. In such a condition, Comidor online sales force automation software is all you need to initiate a sales circle.

 

Features

• Lead management
• Email integration
• Customer database
• Performance metrics
• Contract management
• Sales forecasting
• Document management
• Field sales management
• Sales collaboration

USP

Trustworthy customer support

Pros

• Refreshes instantly
• Great interface

Cons

• Only supports the English language

Pricing

• Comidor comes with a free trial for 30 days.
• Enterprise edition: $20 per user per month
• Custom edition: Custom quotes

10. SutiCRM

SutiCRM is a web-based CRM software that is a one-stop solution used to automate the process of sales as well as marketing. It helps the companies to generate leads, engage with new customers so as to convert leads to sales. It is an easy to use application which is ideal for business of all sizes and types.

Features

• Campaign management
• Campaign metrics
• Support services analytics
• Knowledgebase
• Customer profiling
• Sales forecast
• Revenue waterfall model

USP

It helps in increasing sales effectiveness. Provides top quality customer support. Keeps control of the lead flow.

Pros

• The software is configurable and allows the businesses to manage lead generation, marketing, and sales from a single platform.
• Import-export capabilities are easy to use.
• Easy to update notes and follow tasks.
• It facilitates in proactively following up with the leads.

Cons

• Available only in the English language

Pricing

• SutiCRM comes with a free trial.
• Free plan: $0 for 3 users
• Small businesses: $5.95 per user per month
• Enterprise: Available upon request