Best Issue Tracking Software for Businesses in 2023
Best issue tracking software platforms that you can use are Zoho Desk, Zendesk, ManageEngine ServiceDesk Plus, UseResponse, Hygger, and Helprace. These software platforms come with a wide array of features that makes it easy for businesses to keep track of the existing issues.
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List of 20 Best Issue Tracking Software
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
BugHerd is a fully featured Project Management Software designed to serve Startups, Enterprises. BugHerd provides end-to-end solutions designed for Windows. This online Project Management system offers Collaboration, Task Board View, Prioritization, Workflow Management, Milestone Tracking at one place. Learn more about BugHerd
Starting Price: Starting Price: $39 Per Month
Category Champions | 2023
HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
| Pros | Cons |
|---|---|
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Easy navigation, Transparency, No hassels in data addition. Remarks added by anyone can be viewed by anybody in a sales heirarchy |
Faced only once con - lead source details had to be entered twice to register, despite adding the same at initial level |
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Automation and integration made easy |
need to fasten their customer response |
Category Champions | 2023
Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Jira review" - JAIME MEJIA
| Pros | Cons |
|---|---|
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It is a fairly rigid tool that, if you know how to use it, can show good metrics for both the scrum master and the developers. |
at first it can be a bit complicated to use, it has many rules and it takes time to learn all of them |
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It's integration with Slack or teams. It makes it so easier to send alerts regarding various deployment activities |
We need full fledged mobile app |
Category Champions | 2023
Trello enables to organize and prioritize the project in a very good manners with flexibility. It assigned the task as avoid all the time-consuming and unnecessary meeting. Periodically share all the details regarding the project to the team. Read Trello Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"Easy to use for daily tasks, and suitable for organizing numerous tasks at once" - Rehan Kanuga
| Pros | Cons |
|---|---|
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user friendly powerful |
none |
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The free forever plan is really great. It iss very helpful for productivity if it is being supervised. |
Overall method or process to add a new card can be changed and built in a better way. The current one takes up time. More shortcut keys should be added. |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Emergents | 2023
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Starting Price: Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
High Performer | 2023
SmartSheet is the world's leading enterprise SaaS base collaboration solution for organizations and easily to managing and automatically work. It has combines ease use of a spreadsheet with collaborative file sharing. Read Smartsheet Reviews
Starting Price: Starting Price: $14 User/ Month
Recent Review
"Very nice" - Mamta Nagpal
| Pros | Cons |
|---|---|
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Speed accuracy |
Search |
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The best thing in Smartsheet is the automated workflow and Smartsheet dashboard, Its is amazing and also a Smartsheet solution center have various templates which can be easily used |
There's no availability to download multiple rows attachment in Smartsheet spread sheets |
EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution Read EcholoN Reviews
Starting Price: Starting Price: $5500 One Time
Recent Review
"EcholoN IT Ticketsystem" - Matthias F.
| Pros | Cons |
|---|---|
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EcholoN IT ticket system Simple handling, clear, stable system, great functionality |
we do not see any disadvantages for our process |
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Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance has become very easy, updates can easily be done by the customer. |
Due to the flexibility, there is no "standard", each client "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion. |
Contenders | 2023
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Starting Price: Starting Price: $8 Technician/Month
Recent Review
"I used this for a good time, it's best" - Mudit Mishra
| Pros | Cons |
|---|---|
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Just awesome |
I didn't find that |
Contenders | 2023
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
Emergents | 2023
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Starting Price: Starting Price: $24 Per Month
| Pros | Cons |
|---|---|
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Easy to use |
Change the entire team of support professionals |
All-in-one web SaaS applications in a custom, unique and personal digital workspace to run your entire business/organization/workgroup. Bring your team online, and start working together, wherever you are. Learn more about OpenStudio
Starting Price: Available on Request
Emergents | 2023
Yodiz is a fully featured Project Management Software designed to serve SMEs, Enterprises. Yodiz provides end-to-end solutions designed for Windows. This online Project Management system offers Prioritization, Recurring Issues, Issue Tracking, Project Management, Sprint Planning at one place. Learn more about Yodiz
Starting Price: Available on Request
Emergents | 2023
Agile project management tool with prioritization
Hygger is an agile project management tool with built-in prioritization. When the cost of feature creation is high in terms of time and money, there is no way to go without Hygger Learn more about Hygger
Starting Price: Available on Request
Emergents | 2023
1st enterprise solution for Agile and DevOps 100%
Tuleap is the only all-in-one Enterprise ALM, 100% Open Source, and Agile solution which enables teams to plan, track, code, and collaborate on software products and applications. Learn more about Tuleap
Starting Price: Available on Request
Emergents | 2023
All-in-one customer service software platform
Helprace is a cloud-based customer service application for companies looking to build a connection with their customers. With Helprace, companies can start off with basic support, populating their self-service portal and customer community as their brand evolves. Learn more about Helprace
Starting Price: Available on Request
Emergents | 2023
A future-ready, HR technology suite created to sup
NeeyamoWorks is a fully featured Employee Expense Management Software designed to serve Startups, SMEs and Enterprises. NeeyamoWorks provides end-to-end solutions designed for Web App. This online Employee Expense Management Software offers at one place. Learn more about NeeyamoWorks
Starting Price: Available on Request
Emergents | 2023
SutiDesk is a fully featured Help Desk software designed to serve SMEs, Startup, Agencies, Enterprises. SutiDesk provides end-to-end solutions designed for Web App and On Premises. This Help Desk software offers Document Storage, Email Integration, Reporting/Analytics at one place. Learn more about SutiDesk
Starting Price: Available on Request