Best It Management Software for Businesses in 2023
Best IT management software includes Site24x7, Atera, Kaseya, Pulseway, and SolarWinds. This software refers to the monitoring and administering of an organization's information technology systems: hardware, software, and networks.
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List of 20 Best IT Management Software
Site24x7 is an all-in-one cloud-based monitoring solution for DevOps, system engineers, sysadmins, and IT admins. It monitors websites, servers, networks, applications, and cloud services for businesses of all ranges, from startups and SMBs to large enterprises. Read Site24x7 Reviews
Starting Price: Starting Price: $7.64 Per Month
Emergents | 2023
Atera IT is a process automation software that helps MSPs and IT service providers of all sizes with integration, automation, and business processes. This cloud-based software offers Backup and Recovery, Billing & Invoicing, and Issue Management. Learn more about Atera
Starting Price: Starting Price: $99 Per User
Unified Active Directory, Exchange, and Office 365
ADManager Plus is a unified Active Directory, Exchange, Teams, Google Workspace, and Microsoft 365 management and reporting solution, that allows IT administrators and technicians to manage AD objects easily. Learn more about ManageEngine ADManager Plus
Starting Price: Starting Price: $595 Domain Objects
Monitor every aspect of your active directory
ManageEngine AD360 is an integrated identity and access management (IAM) solution that supports organizations in managing and securing user identities, facilitating identity governance, and ensuring compliance. Learn more about ManageEngine AD360
Starting Price: Starting Price: $595 Domain Objects
Contenders | 2023
ActiveBatch Workload Automation & Enterprise Job Scheduling centralizes control over automated processes for enterprise-wide task orchestration and visibility. ActiveBatch's no-code/low-code approach allows users to build workflows faster. Read ActiveBatch Workload Automation Reviews
Starting Price: Available on Request
Recent Review
"Best-in-class IT automation software" - Danny Zhang
| Pros | Cons |
|---|---|
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I've tried many products and the enterprise job scheduler is the best on the market. |
There is a learning curve to be able to use this software to it's full capability, but once you get going it can be incredibly flexible across many workflows. |
O&O Defrag optimizes your hard disks, new SSDs and helps you to experience a speed increase of up to 100%! It helps in optimizing the performance of your PC. Learn more about O&O Defrag
Starting Price: Starting Price: $29.95 One Time
Contenders | 2023
Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews
Starting Price: Available on Request
Recent Review
"Zoho Assist - Most Powerful Tool" - Tushar Rajput
| Pros | Cons |
|---|---|
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Zoho Assist is a beautiful and straightforward UI. Without major difficulties, connects easily. To browse and track numerous displays, we utilize Zoho Assist. |
Sometimes delays take longer until they are remedied. The program needed a continuous Internet, in which a blink might hit the system. |
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The user interface is just as impressive It is less expensive than the competition. |
When delays occur, they might take longer to resolve. There was a requirement for continual Internet access, where even a blink can cause the system to malfunction. |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
High Performer | 2023
Spiceworks uses high-end AI to simplify your IT monitoring at every level. The IT asset tracking software makes your data ready-to-share with on-site and off-site IT team with high-end security encryption. You can set-up ship-shape help desk using this. Read Spiceworks Reviews
Starting Price: Available on Request
| Pros | Cons |
|---|---|
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--- It's a FREE ! --- It's easy to set up --- The ticketing system is clean and efficient --- Ease of customization for easy adoption --- Reporting is robust and easy to use --- Strong community support |
--- The addition of other components can make it a little clunky --- Not able to make installation on Linux server |
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Combination of ticketing tool and it inventory management |
Should be available for linux platform aswell |
EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution Read EcholoN Reviews
Starting Price: Starting Price: $5500 One Time
Recent Review
"EcholoN IT Ticketsystem" - Matthias F.
| Pros | Cons |
|---|---|
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EcholoN IT ticket system Simple handling, clear, stable system, great functionality |
we do not see any disadvantages for our process |
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Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance has become very easy, updates can easily be done by the customer. |
Due to the flexibility, there is no "standard", each client "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion. |
Emergents | 2023
Snipe IT was built to solve real-time IT issues. The solid UX of this IT management software will help you conduct operations seamlessly. This IT asset management software offers a REST API to expand your IT management capabilities. Read Snipe IT Reviews
Starting Price: Available on Request
Recent Review
"Accurate Asset Management programme" - Hiral Vaghasiya
Contenders | 2023
Optimize all your IT data storage devices and increase your capabilities by using SolarWinds. The IT asset management software can set up multi-user admin portals and distribute data evenly. CPU and email monitoring are easy. Read SolarWinds Reviews
Starting Price: Starting Price: $2995 Onetime
Recent Review
"Capable part of any major corporate surveillance strategy" - Aditya Pathak
| Pros | Cons |
|---|---|
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Alerting, Reporting, Alerting, Large network element vendor support, Support for the cloud and on-site |
You need to make the interaction between nodes in the map editor more intuitive. Warnings of nodes should be more straightforward to recognize and erase. |
Category Champions | 2023
IT management was never as unified and easy as it is with Ivanti IT Asset Management. The IT service management software analyzes IT risks in the infancy stage and help you create remedial solutions. It makes you competent to response early toward IT demands. Read Ivanti IT Asset Management Reviews
Starting Price: Available on Request
Recent Review
"Ivanti Asset Bar Coding Scanning v1" - Ivanti Freelance Consultant
| Pros | Cons |
|---|---|
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Bar Code Scanning |
Only support some Android Based Scanners |
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The major advantage of this software is that is can be customized as per your need and requirement. This way it can be suited to all sorts of organizations including SMS and enterprises. Another major feature is its 8 different languages versions. |
Happy with its help. |
Cachatto is a fully featured IT Management Software designed to serve Agencies, Startups. Cachatto provides end-to-end solutions designed for Web App. This online IT Management system offers Multi-Cloud Management, Intrusion Detection System, Knowledge Management, Endpoint Management, File Sharing at one place. Read Cachatto Reviews
Starting Price: Available on Request
Recent Review
"Best Enterprise Security Solution" - Hima Sindhu
| Pros | Cons |
|---|---|
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I am impressed with the design and ease of use anywhere, anytime, on any device |
This software is good at everything.I don't have such cons |
Category Champions | 2023
Gather event logs without any of loopholes using the feature-rich IT asset tracking software Remote Desktop Manager. It lets you gain a detailed insight into users’ activity by doing real-time monitoring. Read Remote Desktop Manager Reviews
Starting Price: Available on Request
Recent Review
"Awesome software to use" - Faraz Ahmed
| Pros | Cons |
|---|---|
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The login credentials as can login to one or more PC at the same time |
Remote connection can be improved much better as it can be accessed from one's mobile also |
OneLogin is a fully featured IT Management Software designed to serve Startups, SMEs. OneLogin provides end-to-end solutions designed for Web App. This online IT Management system offers Multifactor Authentication, Biometric, Policy Management, Multifactor Authentication, Password Management at one place. Read OneLogin Reviews
Starting Price: Available on Request
Recent Review
"Onelogin" - Tauhid Tamboli
| Pros | Cons |
|---|---|
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One login easy interface and quick response in lie internet connectivity also. |
Compliance quest software in one login is absolutely brilliant. |
PagerDuty is the best web-based operation management software for small and medium businesses. It manages production drive digital operation excellence and human intelligence to accelerate response. To view all escalation policies and working to remediate open incident. Read PagerDuty Reviews
Starting Price: Starting Price: $9 Per Month
Recent Review
"Awesome product for incident management" - Jithin
| Pros | Cons |
|---|---|
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Easy to use |
Escalation policy |
Emergents | 2023
LogicMonitor can create pre-configured & customizable servers for your IT team. The IT asset tracking software can diligently read the data and can do real-time forecasting supporting business growth. With AWS support, it makes you an IT leader. Read LogicMonitor Reviews
Starting Price: Available on Request
Recent Review
"LogicMonitor" - Manish Arora
| Pros | Cons |
|---|---|
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Custom datasources |
Mobile application |
Emergents | 2023
It use our configurable and scalable technology to build cloud and non-cloud based Network Discovery, IT Asset Management and Fixed Asset Management solutions, meeting complex enterprise requirements in short timescales. Read xAssets Reviews
Starting Price: Starting Price: $60 User/Month
Recent Review
"Best" - Santosh Malik
| Pros | Cons |
|---|---|
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1. Try |
Lets check not judge |
Contenders | 2023
By using Windows-enable e-signature device, HelpSystems helps you conduct off-site IT operations with ease. The IT management software has high-end cybersecurity features ensuring safe data transferring and collaboration at a global level. Read HelpSystems Reviews
Starting Price: Available on Request
Recent Review
"Offers excellent tool for capturing digital signatures with a Windows-enabled signature" - Umesh Puducherry
| Pros | Cons |
|---|---|
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It is an excellent web tool. Technical team is also very supportive. |
It is little difficult for non technical folks without training. |
Recent Review
Until 31st Mar 2023
What is IT Management Software?
IT management software lets you track a wide range of assets like software, hardware, and networks. The solution's main purpose is to ensure that information systems function efficiently so people can maximize their potential at work.
Earlier, these processes used to be handled by maintaining manual logs on spreadsheets. But, they were prone to errors which meant more work, time, and effort. Luckily, the best IT management software can help you automate core tasks and focus on achieving business objectives.
Essentially, it helps businesses utilize their resources in the best possible manner. Furthermore, it also makes data secure by incorporating the best technology practices.
The Benefit of IT Management Software
Here are some of the benefits of using IT management software:
1. Balanced Capacity and Workload
IT management software lets you streamline project flows and use your resources at their full capacity. This, in turn, helps you minimize downtimes, eliminate employee burnout and retain talent. Besides, it also helps you maintain your budget.
2. Lower Maintenance Costs and Efforts
IT management tools make real-time updates so that users don't need to reach out to the IT department when they encounter an issue. Thus, increasing employee efficiency and lowering frustration.
3. Reduced Risk
Every IT project involves a huge set of risks. IT management software can prevent this to a larger extent by minimizing risk factors.
4. Better End-User experience
One of the main benefits of using IT management software is that it drastically improves user experience. Things that were earlier dreadful can become super easy with these solutions. Besides, the learning curve is less steep, so users can easily adapt to it.
5. Higher Revenue and Productivity
Better user experience invariably leads to increased productivity. It also helps employees stay productive as there are fewer IT issues that might distract them.
6. Predictable Budget Needs
IT management software helps you understand how many devices need to be upgraded. It also lets you calculate costs for a specific period, predict your budget and retain IT talent.
7. Reduced Hardware Costs
IT management solutions track hardware and catalog them. Thus, it is difficult to misplace or lose it. Thus, reducing the cost of procurement.
Top Features of IT Management Software
Here are some of the standard features offered by most IT management software:
1. Centralized Database
Most IT management solutions offer a centralized database. It means you can easily add all your files and other data, including case notes, graph, task, deadlines, audio or video file, reports, and vendor contracts too. Furthermore, it is safe, secure, and searchable since it is stored in one central repository.
Using an IT management system with a centralized database is much better than using an Excel spreadsheet. It means that users don't "have to go to 1o different places" to find what they need. It facilitates information sharing and also encourages collaboration between the team.
2. Multi-User Access
To effectively foster collaboration, the best IT management systems support multi-user access. This lets you share information securely in real-time through a central application that is available to everyone.
3. Data Analysis Tools
A great IT management software offers insightful data analysis and business intelligence tools. In addition, built-in intelligence tools, such as charts, maps, reporting dashboards, charts maps, graphs, and more, help you make good sense of the metrics and data gathered.
The more advanced IT management systems let you create reports about specific cases, complaints, locations, or individuals.
4. Exceptional Service and Support
This has less to do with the software and more with the vendor providing the services. So before you invest in software, take a look at their customer service track record.
5. Workflow and Scheduling Capabilities
A good IT management system simplifies your job. However, a great one can streamline, standardize and even automate certain parts of your job. More advanced systems even offer workflow and scheduling capabilities that can be customized to your own processes.
IT management software is a wise investment because it helps you keep your systems on track and reduce the financial burden on your company.
6. Configurable and Flexible
The best IT management software is designed to incorporate your company's key success factors and performance indicators. In addition, you can customize it to fit the requirements of any business. In fact, small businesses use them to handle requests and handle requests with enhanced ease.
7. Web-Based and Accessible
Most IT management systems are web-based and are accessible anywhere you are. All you need is a good internet connection. It also means you can connect it on all devices using your computers, tablets, and even smartphones.
What Types of Buyers Are You?
While there are various need-based buyers for IT management software, they can be broadly categorized into 4 types-
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Solopreneur
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Small Businesses
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Medium-Sized Business
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Large-scale businesses or enterprises
The Cost of IT Management Software
The cost of IT management solutions can vary from $15/per user per month to even $250/per user/ month.
Things To Consider Before Purchasing IT Management Software
Here are some things you should consider before investing in IT management software:
1. Budget Constraints
Many businesses take the 'I'll replace it when it breaks' approach. With no IT budget in place, you will be unable to carry out key functions while you wait for your new software to be checked, installed, and configured. Make it a point to plan ahead, and you will be able to save thousands of dollars.
2. Assess Your Business Needs
Ideally speaking, your business needs should drive your IT requirements. You don't need to buy software because it looks fancy- buy it only if you need it. It's very easy to waste money on technology without realizing it. It would help if you get advice from a good supplier and then make a decision.
3. Consider Maintenance Activities
One of the major blunders is to underestimate the cost of ongoing management and maintenance. It's normal for a business to spend around 75% of its IT budget on maintaining existing technology. At the same time, only 25% is spent on investing in new solutions. Unfortunately, a major portion of that 75% is wasted by poor implementation and lack of understanding of the equipment. Get it right the first time, or you'll need to shell out huge sums of money over a lengthy period.
4. Consider Financing Options
Do you wish to pay in installments upfront or figure out another method? The choices can be many. Nowadays, many businesses opt for a complete solution package. This means you purchase engineering time, project management, hardware, and support from one company and pay a fixed monthly cost. Another idea is to lease equipment or shift to cloud services and pay a monthly subscription.
5. Analyze Your Deployment Needs
If you plan to move to cloud services in the future, you probably won't require significantly powerful computer equipment. Moreover, you can also reduce your on-site server requirements. This is because the cloud supplier will carry out the processing.
6. Plan Ahead
Maintaining an IT inventory can help you understand when you need to replace technology in your business. For instance, if you decide that company laptops be replaced every three years, your inventory will help you stick to this schedule. In addition, this can help you plan your IT purchasing in advance and budget for all likely costs such as installation, purchase, and training.
7. Keep Track of New Developments
The world of business IT is changing fast, so keeping track of the latest trends is a must. For instance, you know that you should replace your existing server with another one. But, you might be thinking of shifting to the cloud and replacing a complex piece of hardware with an external service for a manageable monthly cost. Not only will new technology give you a competitive advantage, but you will be able to reduce your workload as well.
IT Management Trends To Look Out For
Here are some of the IT management trends that will continue to rule the future:
1. Cloud Computing
One of the most talked-about concepts in information technology is cloud computing. It is defined as the utilization of computing services (i.e.) software as well as hardware as a service over a network. Typically, this network is the internet.
Cloud computing can be classified into three broad categories-
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Software as a Service (SaaS)
Here are some of the benefits of cloud computing-
- Reduces IT infrastructure cost of the company.
- Promotes the concept of virtualization that enables server and storage devices to be utilized across organizations.
- Simplifies software and hardware maintenance as the installation is not required on each end user's system.
2. Mobile Application
Another emerging trend within IT is mobile applications (software applications on Smartphones, tablets, etc.
You can easily download your IT management app and operate it anytime, anywhere to get real-time updates. Some of the mobile apps are available free, whereas some involve download costs.
3. User Interfaces
The good old user interface has undergone a revolution since the introduction of touch screens. It has revolutionized the way end-users interact with applications. Besides, it also enables the user to directly interact with what is displayed and remove any hassles that they may encounter. Touch screen capability is utilized in smartphones, information kiosks, tablets, and other information appliances.
4. Analytics
The field of analytics has grown exponentially in recent years. It is a process that helps in discovering the informational patterns with data. The field of analytics has shown tremendous growth in the field of predictive analytics, data analytics, and social analytics.
- Data analytics supports decision-making processes by converting raw data into meaningful information.
- Predictive analytics predicts future events based on current and historical information.
- Companies use social media analytics to understand and accommodate customer needs.
The ever-changing field of IT has seen great advancements and changes in the last decade. As a result, its influence on business is ever-growing, and it will help companies serve customers better.