Best It Service Management Software for Businesses in 2023

Best IT service management software are SolarWinds, Freshservice, Mize, Jira, and ZenDesk. They help you manage different types of IT services, from raising tickets and SRs to tracking defects and initiatives.

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List of 20 Best IT Service Management Software

Showing 1 - 20 of 44 products

Contenders | 2023

#1

ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews

Starting Price: Starting Price: $8 Technician/Month

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Recent Review

"I used this for a good time, it's best" - Mudit Mishra

Category Champions | 2023

#2

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews

Starting Price: Available on Request

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Free Trial

Recent Review

"Good and essential tool for ticketing purpose" - Prachi Kurane

#3

Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"RemotePC is one of the best softwares to work remotely" - Avinash mishra

Category Champions | 2023

#4

Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide. Read Freshservice Reviews

Starting Price: Starting Price: $19.43 Agent/Month Billed annually

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Free Trial

Recent Review

"Good " - Pinky Subhash Chandra Agarwal

Category Champions | 2023

#5

Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews

Starting Price: Starting Price: $10 Per Month

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Free Trial

Recent Review

"Jira review" - JAIME MEJIA

Most Reviewed

Contenders | 2023

#6

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.  Read Zendesk Reviews

Starting Price: Starting Price: $5 Agent/ Month

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Free Trial

Recent Review

"Zendesk review" - Lokendra

Category Champions | 2023

#7

Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews

Starting Price: Available on Request

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Recent Review

"Featuring the itsm tool" - Kanika Gupta

#8

Kapture CRM is a user-friendly, mobile-first and fully-customizable CRM platform which enables you to grow your business exponentially by automating all your sales, marketing, customer service, distribution and collections processes effortlessly. Read Kapture CRM Reviews

Starting Price: Starting Price: $20.82 User/Month/Billed Annually

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Free Trial

Recent Review

"Most Customizable CRM" - Sunil Kumar

#9

EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution Read EcholoN Reviews

Starting Price: Starting Price: $5500 One Time

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Free Trial

Recent Review

"EcholoN IT Ticketsystem" - Matthias F.

Contenders | 2023

#10

Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews

Starting Price: Available on Request

Mobile App
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Free Trial

Recent Review

"Zoho Assist - Most Powerful Tool" - Tushar Rajput

High Performer | 2023

#11

BMC software helps you gain visibility, compliance, and control of your IT assets to reveal the true value they deliver. BMC is the delightful cloud-based solution for the asset management. Read BMC Software Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"Good software tools but limited support " - Venkatakrishnan Ramaswamy

Category Champions | 2023

#12

DunesFactory deals in developing marketing tools to help small businesses, as well as large enterprises, take their business to the next level. Right from choosing the domain to the last step of publishing your product, it offers support at each level. Read Dunes Factory Reviews

Starting Price: Available on Request

Mobile App
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Free Trial

Recent Review

"Glad that we are your clients" - Rohit Khandelwal

Contenders | 2023

#13

SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews

Starting Price: Starting Price: $2995 Onetime

Mobile App
Free Trial

Recent Review

"Capable part of any major corporate surveillance strategy" - Aditya Pathak

Category Champions | 2023

#14

We work with you, not for you. We understand the necessity of having a Digital Friendly website and hence we are committed to build, grow and maintain loyal communities with our hard work, creative and innovative work environment. Read Sticky First Reviews

Starting Price: Available on Request

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Recent Review

"Satisfied With Sticky First" - Narendra Jha

Emergents | 2023

#15

smartImager is a fully featured IT Service Management Software designed to serve Startups, Agencies. smartImager provides end-to-end solutions designed for Windows. This online IT Service Management system offers Incident Management, IT Asset Management, Self Service Portal, Service Catalog at one place. Learn more about smartImager

Starting Price: Available on Request

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Emergents | 2023

#16

Scc is a fully featured IT Service Management Software designed to serve Startups, Agencies. Scc provides end-to-end solutions designed for Windows. This online IT Service Management system offers IT Asset Management, Knowledge Management, Service Catalog, Service Reporting at one place. Learn more about SCC

Starting Price: Available on Request

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Emergents | 2023

#17

decídalo is a fully featured IT Service Management Software designed to serve SMEs, Agencies. decídalo provides end-to-end solutions designed for Web App. This online IT Service Management system offers at one place. Learn more about decidalo

Starting Price: Available on Request

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Emergents | 2023

#18

Patch Connect Plus is a fully featured IT Service Management Software designed to serve SMEs, Agencies. Patch Connect Plus provides end-to-end solutions designed for Web App. This online IT Service Management system offers Self Service Portal, Service Catalog, Service Reporting at one place. Learn more about Patch Connect Plus

Starting Price: Available on Request

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Emergents | 2023

#19

vCIOToolbox is a fully featured IT Service Management Software designed to serve Enterprises, SMEs. vCIOToolbox provides end-to-end solutions designed for Windows. This online IT Service Management system offers Knowledge Management, Release Management, Self Service Portal, Service Reporting at one place. Learn more about vCIOToolbox

Starting Price: Available on Request

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Emergents | 2023

#20

Mize Warranty Software is a fully featured Claims Processing Software designed to serve Startups, Agencies. Mize Warranty Software provides end-to-end solutions designed for Windows. This online Claims Processing system offers Electronic Claims, Product Registration, Claim Resolution Tracking, Adjustor Management, Eligibility Verification at one place. Learn more about Mize

Starting Price: Available on Request

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Until 31st Mar 2023

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FAQs of IT Service Management Software

IT service management software is required for managing different types of services that are performed in an IT industry, like administration, server connections, connections to remote desktops, and so on.

Last Updated: February 27, 2023