Best It Service Management Software for Businesses in 2023
Best IT service management software are SolarWinds, Freshservice, Mize, Jira, and ZenDesk. They help you manage different types of IT services, from raising tickets and SRs to tracking defects and initiatives.
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List of 20 Best IT Service Management Software
Contenders | 2023
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Starting Price: Starting Price: $8 Technician/Month
Recent Review
"I used this for a good time, it's best" - Mudit Mishra
Category Champions | 2023
Service Automation: Relax. IT’s Already Done.
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews
Starting Price: Available on Request
Recent Review
"Good and essential tool for ticketing purpose" - Prachi Kurane
Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews
Starting Price: Available on Request
Recent Review
"RemotePC is one of the best softwares to work remotely" - Avinash mishra
Category Champions | 2023
Freshservice is a cloud based ITSM Solution
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide. Read Freshservice Reviews
Starting Price: Starting Price: $19.43 Agent/Month Billed annually
Recent Review
"Good " - Pinky Subhash Chandra Agarwal
| Pros | Cons |
|---|---|
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Product is easy to use. Convenient and simple to understand, even for a fresher. |
Canned response feature, Escalation feature can be improved as of now. |
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Ease of use and its varied set of features. |
ITIL alignment. |
Category Champions | 2023
Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Jira review" - JAIME MEJIA
| Pros | Cons |
|---|---|
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It is a fairly rigid tool that, if you know how to use it, can show good metrics for both the scrum master and the developers. |
at first it can be a bit complicated to use, it has many rules and it takes time to learn all of them |
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It's integration with Slack or teams. It makes it so easier to send alerts regarding various deployment activities |
We need full fledged mobile app |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
|
It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Kapture CRM is a user-friendly, mobile-first and fully-customizable CRM platform which enables you to grow your business exponentially by automating all your sales, marketing, customer service, distribution and collections processes effortlessly. Read Kapture CRM Reviews
Starting Price: Starting Price: $20.82 User/Month/Billed Annually
Recent Review
"Most Customizable CRM" - Sunil Kumar
| Pros | Cons |
|---|---|
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Custom workflows |
Handling chats and chatbots |
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Easy to use |
Some time feel boring |
EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution Read EcholoN Reviews
Starting Price: Starting Price: $5500 One Time
Recent Review
"EcholoN IT Ticketsystem" - Matthias F.
| Pros | Cons |
|---|---|
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EcholoN IT ticket system Simple handling, clear, stable system, great functionality |
we do not see any disadvantages for our process |
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Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance has become very easy, updates can easily be done by the customer. |
Due to the flexibility, there is no "standard", each client "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion. |
Contenders | 2023
Zoho Assist is a Remote Desktop Software that supports customer at a remote location through a secure connection. It helps IT help desk to resolve customer's issue at an instant and manage computers to solve queries efficiently. Read Zoho Assist Reviews
Starting Price: Available on Request
Recent Review
"Zoho Assist - Most Powerful Tool" - Tushar Rajput
| Pros | Cons |
|---|---|
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Zoho Assist is a beautiful and straightforward UI. Without major difficulties, connects easily. To browse and track numerous displays, we utilize Zoho Assist. |
Sometimes delays take longer until they are remedied. The program needed a continuous Internet, in which a blink might hit the system. |
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The user interface is just as impressive It is less expensive than the competition. |
When delays occur, they might take longer to resolve. There was a requirement for continual Internet access, where even a blink can cause the system to malfunction. |
High Performer | 2023
BMC software helps you gain visibility, compliance, and control of your IT assets to reveal the true value they deliver. BMC is the delightful cloud-based solution for the asset management. Read BMC Software Reviews
Starting Price: Available on Request
Recent Review
"Good software tools but limited support " - Venkatakrishnan Ramaswamy
| Pros | Cons |
|---|---|
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Bmc Helix Discovery, BMC Truesight are good solutions and worth the money |
Bmc Remedy is built on top of ARSystem which is a legacy solution and affects the scalability of the overall solution |
Category Champions | 2023
DunesFactory deals in developing marketing tools to help small businesses, as well as large enterprises, take their business to the next level. Right from choosing the domain to the last step of publishing your product, it offers support at each level. Read Dunes Factory Reviews
Starting Price: Available on Request
Recent Review
"Glad that we are your clients" - Rohit Khandelwal
| Pros | Cons |
|---|---|
|
The most likable feature about dunes factory that it has all what we needed to enhance our business. I with a hesitation came in contact with them as i am of potentially less knowledge about technology. But the support and information shared by them is what made me relax. I started with making my website from them which was delivered to me very user friendly and easy to manage. The design and Graphics of my website are very beautiful. |
Cons are always there in everything and everywhere as its once own perspective to see things. But the good thing about Dunes is there Developers and account manager are just a one call away to sort things out for me. |
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Their service help me to overcome the tension of billing system of my business. |
Too many features which generally I don't use |
Contenders | 2023
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews
Starting Price: Starting Price: $2995 Onetime
Recent Review
"Capable part of any major corporate surveillance strategy" - Aditya Pathak
| Pros | Cons |
|---|---|
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Alerting, Reporting, Alerting, Large network element vendor support, Support for the cloud and on-site |
You need to make the interaction between nodes in the map editor more intuitive. Warnings of nodes should be more straightforward to recognize and erase. |
Category Champions | 2023
We work with you, not for you. We understand the necessity of having a Digital Friendly website and hence we are committed to build, grow and maintain loyal communities with our hard work, creative and innovative work environment. Read Sticky First Reviews
Starting Price: Available on Request
Recent Review
"Satisfied With Sticky First" - Narendra Jha
| Pros | Cons |
|---|---|
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I came in contact with Dunes factory Sticky First product to do SEO for my website. They did onetime and ongoing SEO for it. I sell electronic products online. They totally managed everything and recommended many new features which I did for my products. |
I didn't find any cons yet. |
Emergents | 2023
smartImager is a fully featured IT Service Management Software designed to serve Startups, Agencies. smartImager provides end-to-end solutions designed for Windows. This online IT Service Management system offers Incident Management, IT Asset Management, Self Service Portal, Service Catalog at one place. Learn more about smartImager
Starting Price: Available on Request
Emergents | 2023
Scc is a fully featured IT Service Management Software designed to serve Startups, Agencies. Scc provides end-to-end solutions designed for Windows. This online IT Service Management system offers IT Asset Management, Knowledge Management, Service Catalog, Service Reporting at one place. Learn more about SCC
Starting Price: Available on Request
Emergents | 2023
decídalo is a fully featured IT Service Management Software designed to serve SMEs, Agencies. decídalo provides end-to-end solutions designed for Web App. This online IT Service Management system offers at one place. Learn more about decidalo
Starting Price: Available on Request
Emergents | 2023
Patch Connect Plus is a fully featured IT Service Management Software designed to serve SMEs, Agencies. Patch Connect Plus provides end-to-end solutions designed for Web App. This online IT Service Management system offers Self Service Portal, Service Catalog, Service Reporting at one place. Learn more about Patch Connect Plus
Starting Price: Available on Request
Emergents | 2023
vCIOToolbox is a fully featured IT Service Management Software designed to serve Enterprises, SMEs. vCIOToolbox provides end-to-end solutions designed for Windows. This online IT Service Management system offers Knowledge Management, Release Management, Self Service Portal, Service Reporting at one place. Learn more about vCIOToolbox
Starting Price: Available on Request
Emergents | 2023
Mize Warranty Software is a fully featured Claims Processing Software designed to serve Startups, Agencies. Mize Warranty Software provides end-to-end solutions designed for Windows. This online Claims Processing system offers Electronic Claims, Product Registration, Claim Resolution Tracking, Adjustor Management, Eligibility Verification at one place. Learn more about Mize
Starting Price: Available on Request
Recent Review
Until 31st Mar 2023
