Best IVR Software for 2023
Best software systems in 2023 are talkdesk, fast call, five9, RingCentral, and grasshopper. This software enables callers to communicate with a caller directly over the phone via a voice recognition system, eliminating a human representative's requirement.
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List of 20 Best IVR Software
Category Champions | 2023
The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews
Starting Price: Starting Price: $20 User/Month
Recent Review
"CallHippo" - Bhavin Naik
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Got rid of 2 extra phones. What a relief." - Ralph K
iPlum is a fully featured VoIP Software designed to serve SMEs, Startup, Agencies, Enterprises. iPlum provides end-to-end solutions designed for Web App. This VoIP System offers Call Monitoring, Contact Management, Unified Communications, Call Routing, Call Recording at one place. Read iPlum Reviews
Starting Price: Available on Request
Emergents | 2023
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Starting Price: Starting Price: $77.15 Per 3 Months
Recent Review
"We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way." - Soumya Thakur
| Pros | Cons |
|---|---|
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It has helped us manage our calls in the best possible and effectiveway. |
Sometimes the international calls get disconnected. |
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We are gald we switched to this software for calling. It has helped us make the call process more relaxing |
there is no free-trial session available. |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Starting Price: Available on Request
Recent Review
"Satisfaction with services." - Vasundhara Tyagi
| Pros | Cons |
|---|---|
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Everything |
Nothing |
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Onboarding |
Whatsapp integration |
Category Champions | 2023
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
|---|---|
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Emergents | 2023
IVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. Read IVR GURU Reviews
Starting Price: Available on Request
Recent Review
"Best Service provider in India with best USP" - Ashish Nakoti
| Pros | Cons |
|---|---|
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Two USP - Pulse Charges & Unlimeted Channels |
No Cons |
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IVR guru works on Pulse segment and it is only the company those work on Pulse rate |
Need to grow as faster |
Emergents | 2023
Voicent's easy to use predictive dialer software combine predictive dialing, progressive dialing, manual dialing modes. Predictive dialer operations support agents to increase productivity by decrease the time all spend hand dialing and order for lines to join. Read Voicent Reviews
Starting Price: Starting Price: $19 Agent/Month
Recent Review
"One of the best softwares to connect and automate your communication tools." - Ernesto Altamirano
| Pros | Cons |
|---|---|
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We liked that this software allows us to use it remotely as we connect and automate our different communication tools. |
This software provides a challenging learning curve, it might be difficult to deploy for smaller organizations. |
Emergents | 2023
Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number. Learn more about Aircall
Starting Price: Starting Price: $30 User/Month/Billed Annually
Category Champions | 2023
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. Read RingCentral Reviews
Starting Price: Starting Price: $19.99 User/Month
Recent Review
"Descent product" - Rahul Deewan
| Pros | Cons |
|---|---|
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Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth. |
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting. |
Category Champions | 2023
Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews
Starting Price: Available on Request
Recent Review
"The best call center software!" - Jesse Frohling
| Pros | Cons |
|---|---|
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Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money. |
Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it. |
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List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support |
It requires a newer computer and strong internet. |
Emergents | 2023
Call center software for startups and small teams
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)
Starting Price: Available on Request
Emergents | 2023
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Learn more about Voiso
Starting Price: Starting Price: $49 Single User
Emergents | 2023
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Starting Price: Starting Price: $19.99 User/Month
Emergents | 2023
Asterisk is a communication software which helps you enrich your communication. It helps in better voice calling, video calling, texting, text-to-speech conversation, call snooping, caller Id blocking, and so on. Read Asterisk Reviews
Starting Price: Available on Request
| Pros | Cons |
|---|---|
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It's an Open source software |
Setup is little bit hard to do. |
Category Champions | 2023
Call center software for sales and support teams
CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. This online Call Center offers Queue Management, Call Recording, Contact Management, VoIP at one place. Read CloudTalk Reviews
Starting Price: Starting Price: $25 User/Month/Billed Annually
| Pros | Cons |
|---|---|
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Well sold to us! The integration into our crm and recording feature. |
Their terms and conditions are awful - really unfair on their customers. Their app is very weak. |
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Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. |
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call |
Emergents | 2023
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Starting Price: Starting Price: $233.33 Per Year
| Pros | Cons |
|---|---|
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Their claim of stability and API |
Actually reality where nothing is plug and play and everything is riddled with issues |
Dialics is a cloud-based inbound call tracking software for professional Pay Per Call Marketers. It helps businesses to manage call attributions, recording and routing and helps measure campaigns performance and make better marketing decisions. Read Dialics Reviews
Starting Price: Starting Price: $99 Per Month
Recent Review
"Good results in no time" - Mary J
| Pros | Cons |
|---|---|
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Very clear and helpful analytics. |
We haven’t noticed any so far. |
Interactive Voice Response (IVR) solution allows to build a personalized call flow according to your needs. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability. Read Go2Market IVR Reviews
Starting Price: Starting Price: $17.36 Unlimited Agents
Recent Review
"The services are very good and affordable" - Roshan chaudhary
Recent Review
Until 31st Mar 2023
IVR or interactive voice response software doesn’t require an agent to attend to the customer. Instead, it is self-service software that allows incoming callers to access information through a set of pre-recorded voice responses. It uses speech recognition or touch tone keypad selection as input. Thus, interactive voice response software is a fully automatic business telephony system.
The multi-dimensional advantages of using IVR software includes:
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Work management:
Free IVR software helps businesses to free their contact center agents from generalized calls. Thus, you can align your team to crucial calls and other revenue-making processes.
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Time management:
The interactive voice response software helps contact centers manage their time in handling customers compliant. Further, no customer wants to be a part of a long hold and loves to use the IVR.
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High customer satisfaction:
Your customers would love to choose the IVR software and get their queries solved automatically. Thus, it improves customer satisfaction levels.
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Decrease the number of transfers:
In exceptional cases, when the IVR software can not resolve customer issues, it collects customer data. Then, it can be used to handle on-call issues with the customer by contact center agents.
Any leading interactive voice response software should contain the best combination of the following features according to the requirements of businesses.
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Automated speech recognition
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Multilingual support
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Computer telephony integration
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Customer satisfaction surveys
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Visual IVR
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Text-to-Speech or common data speaker
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Web server data retrieval
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ACD integration
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Outbound IVR or notification system
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Visual IVR designer
The interactive voice response software is a highly affordable technology for start-ups, small and medium enterprises. The cost of any IVR software depends on its features and other specifications like integrations. However, the average cost of any IVR software ranges between 1000 US dollars to 7000 US dollars. Moreover, it depends on the in-house or hosted number of lines.
IVR call center software has great scope in the future. The recent trends in this modern technology include:
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Modularized IVR software: The recent trend is towards modularizing IVR systems rather than using linear flow.
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Conversational IVR software: All IVR interactions move to the business persona that includes security instead of fraudulent call.
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Predictive Intent The predictive intent in gaining momentum as it contributes to stress-free call handling in IVR software.
IVR System VS Auto- Attendants
Auto-attendant is a standard feature of any modern telephone system used by businesses. However, businesses often look only for auto-attendants but buy sophisticated interactive voice response software. Thus, it is crucial to understand the difference between IVR systems and auto-attendants.
The auto-attendant is a necessary feature in many multi-lines of businesses. It helps in routing the calls to different extensions in the business directory. In addition, IVR software provides automated self-service options. Thus, your customers can use the self-help options without the requirements of your customer agents. The contact centers, service industry, etc., use IVR systems for your growing business to manage bulk calls while optimizing their resources.
Consideration For Buying IVR Software
Selecting IVR software can be an overwhelming process. Thus, the top considerations to look for before buying interactive voice response software include:
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Features of the IVR software:
All leading IVR software provides basic and advanced features to help businesses grow. The basic features include customer data like history, details, etc. The advanced features include IVR speech recognition powered by artificial intelligence software. Thus, you must look at the features of IVR software before purchasing it.
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Sales impact:
While it may sound weird, all IVR software should improve the sales of any business. This technology should shift the focus from saving money to help in generating more revenue. Thus, while searching for an ideal IVR for your requirements, it is important to calculate its return on investments with the expected sales boost.
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Type of response:
Any interactive voice response software can offer a touchstone response or natural speech system. Thus, you must decide the types of response systems according to your customer segment.
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Portability:
Like other telephony services, businesses must use IVR software that allows portability. This helps businesses switch to a different service provider if there are any issues with the existing company.
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Scalability
IVR call center software should be highly scalable. It empowers businesses to expand without worrying about the effectiveness and judicious use of its resources.
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Affordability
Any technology that is not affordable is of no use to businesses. Thus, interactive voice response software should be highly affordable at all times to any business.
2021 Recommendation For Buying IVR Software
SoftwareSuggest recommends the following top trending IVR software for any business:
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Servetel:
It offers different cloud telephony solutions to multiple businesses. Servetel offers a free trial before shifting to their affordable pricing plans for IVR software services. Many businesses like it as a handy, innovative, and economical cloud telephony service provider.
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Knowlarity:
It is one of the largest service providers of cloud communication. Knowlarity is a well-known name for delivering effective cloud telephony or outbound IVR software to multiple clients. It offers a free trial, and the pricing plans of Knowlarity start from around 210 US dollars annually. Thus, many businesses go for IVR software from Knowlarity for their cloud telephony requirements.
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MyOperator:
It is a highly recommended cloud telephony service provider to small and medium businesses across the globe. MyOperator offers different options in toll-free and virtual phone numbers to facilitate business telephony solutions. In addition, it offers cutting-edge technology of IVR software with powerful features like call recording, live call transfer, virtual receptionist, callers’ database, live call transfer, call tracking, etc. Thus, any business can go for the free trial or paid services of MyOperator that starts at as low as 31 US dollars.
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Exotel:
Exotel is a great cloud communication platform with robust interactive voice response software. It offers a free trial to all businesses, and its paid services start from as low as 20 US dollars monthly. Exotel is a well-known name it comes to robust features with effective customer support to different businesses. It provides different mediums like SMS, email for connecting to customer support if any issues arise. It is easy to deploy IVR software that is highly scalable and reliable for all sectors.
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CallHippo:
CallHippo is a trusted name when it comes to purchasing the IVR call center software. It is an organization that offers multiple options in virtual numbers that are the modern business telephony tools. Businesses can use the local virtual numbers to attract more leads and hence generate considerable revenue. The advanced features of CallHippo services like power dialer, global connect, call barging, etc., makes it rise above its competition. It is a highly affordable IVR software company that starts its pricing plan with 18 US dollars per month per user.
IVR software is a cutting-edge technology that facilitates the regular functioning of any contact center or service industry. It has multiple benefits to any business, such as resource optimization, team management, employee satisfaction, customer satisfaction, etc.. With more than 87% of the customers looking for proactive customer service software, businesses must implement interactive voice response software.
Whether it is about exemplary customer experience, managing your operational efficiency, or handling customer queries, nothing matches the power of IVR call center software. The best part is its promising scope in the future, scalability, and integrations. Thus, you can make your IVR software work in collaboration with CRM to generate valuable customer data for your business.