Best Knowledge Base Software in 2023
Best knowledge base software platforms are Zoho Desk, Document360, LiveAgent, ProProfs Knowledge Base software, UseResponse, and Ameyo's Contact Center Software. These software platforms are easy to use, open to customization, and lead to an increase in sales and customer satisfaction.
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List of 20 Best Knowledge Base Software
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
Category Champions | 2023
The Knowledge Base That Scales With Your Product
Document360 is a one-stop solution for your team to create, manage, optimize a self-service knowledge base for your software. Sign up for 14 days free trial with all the features and no credit card required. Read Document360 Reviews
Starting Price: Starting Price: $199 Per Month
Recent Review
"Awesome product" - Afi S
| Pros | Cons |
|---|---|
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User friendly. No training needed. Lot of templates available. Suitable for any sized team and department |
Search option can be extended. User interface can be improved |
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Document 360 can be easily customised. Very useful resource tool for our customer service. |
Only supports English, would like to see more languages. Doesn't have a mobile app. More video tutorials would help. |
Category Champions | 2023
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews
Starting Price: Starting Price: $9 Agent/Month
Recent Review
"easy to use and very helpful customer service tool" - Jozef
| Pros | Cons |
|---|---|
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That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click. |
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it. |
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The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective. |
The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better. |
Category Champions | 2023
Simple Yet Powerful Knowledge Base Software
ProProfs Knowledge Base software helps you create online documentation, manuals, user guides, FAQs, and more. It’s the perfect tool for managing business knowledge both for internal and external audience i.e., employees and customers, respectively. Read ProProfs Knowledge Base Reviews
Starting Price: Available on Request
Recent Review
"Streamlined our employee onboarding process" - vaibhav dutt
| Pros | Cons |
|---|---|
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All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand. |
Everything is great, except there is no free version of the tool. |
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The templates and the tool’s ability to use both written and visual content for documentation are what we like the most. |
Itis an all-around product. If I had to nitpick, I suggest extending the trial period to 30 days. |
Category Champions | 2023
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"TOP 1 CRM Software- Bitrix 24" - evez
| Pros | Cons |
|---|---|
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
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Its long lasting Feature list |
User Interface is quite complicated |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Emergents | 2023
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Starting Price: Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
High Performer | 2023
Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. Read Spiceworks Reviews
Starting Price: Available on Request
| Pros | Cons |
|---|---|
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--- It's a FREE ! --- It's easy to set up --- The ticketing system is clean and efficient --- Ease of customization for easy adoption --- Reporting is robust and easy to use --- Strong community support |
--- The addition of other components can make it a little clunky --- Not able to make installation on Linux server |
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Combination of ticketing tool and it inventory management |
Should be available for linux platform aswell |
Contenders | 2023
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews
Starting Price: Starting Price: $15 Agent/ Month
Recent Review
"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi
| Pros | Cons |
|---|---|
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Information of who else viewing conversation |
Email notifications of conversation |
Contenders | 2023
Our vision is to fundamentally change the way that web and mobile businesses connect with their customers. Guide new users of your app to become active customers with Intercom's automated email and in-app messages, triggered by time or behavior. Read Intercom Reviews
Starting Price: Available on Request
Recent Review
"Beneficial solution to maintain happy customers" - Sujata
Emergents | 2023
SupportBee Helps Your Team Collaborate & Deliver Friendly Customer Service. It converts your email into customer support system. It is easily to manage emails for all the departments with organizations from single inbox in the software and manually refresh pages for the new tickets in SupportBee. Read SupportBee Reviews
Starting Price: Starting Price: $69 Month
Recent Review
"Best Product" - Aditya Rana
Category Champions | 2023
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
|---|---|
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Contenders | 2023
Kbpublisher is an important knowledge base software for information sharing with employees, colleagues, customers, partners and so on. This knowledge management system is very easy to install and use. It comes with instant access support at any time, customizable fields, LDAP authentication, and much more. Knowledge management software supports all the sizes of businesses. Read KBPublisher Reviews
Starting Price: Starting Price: $19 Per Month
Recent Review
"KBPublisheris designed with business intelligence to increase the productivity" - Mona Thakar
| Pros | Cons |
|---|---|
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The software has reduced the overall human hours by its helpful features. It is a web-based application as well as can be installed. The customer support team is happy to help always and takes minimum time to resolve the query. You can customize the softw |
Couldn’t find any but in order to get started you need initial training |
Contenders | 2023
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
Emergents | 2023
Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place. Read Deskpro Reviews
Starting Price: Available on Request
Contenders | 2023
The Novo Service Desk management software provides innovative web and mobile solutions that simplify work by helping our clients organize and manage information to streamline business processes and reduce costs. It has also been used by many of it's clients to assist them in reaching other IT compliance goals such as Sarbanes-Oxley. Read Novo Service Desk Reviews
Starting Price: Available on Request
Emergents | 2023
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Starting Price: Starting Price: $24 Per Month
| Pros | Cons |
|---|---|
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Easy to use |
Change the entire team of support professionals |
Emergents | 2023
Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products Read Help Scout Reviews
Starting Price: Starting Price: Available on Request
| Pros | Cons |
|---|---|
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Email or message had been read by a customer |
multi tasking features |
Emergents | 2023
LabiDesk - Customer Support Software to Assist, En
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. Learn more about LabiDesk
Starting Price: Starting Price: $150 Per Month
Emergents | 2023
Helpjuice system is a good knowledge base software for decreasing your time wasted in customer support by helping the customers help themselves. This knowledge management system is having functionalities like percipient analysis, multi-language support, auto-updating, and much more. Knowledge based systems are very easy and simple to use. It helps you get more satisfied customers. Learn more about Helpjuice
Starting Price: Starting Price: $199 Per Month
Until 31st Mar 2023
