Knowledge Management System (KMS)
Best knowledge management system includes Zoho Desk, ClickHelp, Novo, Proprofs, and Document360. Knowledge management software helps organizes documentation, FAQs, and other relative information into easily-accessible structures for the team.
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List of 20 Best Knowledge Management System
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
High Performer | 2023
Helpscout is a knowledge management software that helps your customer access all your best practices from any device making them more self-sufficient. Working seamlessly with your help desk this software helps the customers find answers as and when needed. This empowers you to provide better customer support thus gaining customer’s confidence. Read Help Scout Reviews
Starting Price: Starting Price: Available on Request
Tribe is a cloud-based social networking platform that can be integrated with your website and other software, such as, Slack, telegram, Zapier, etc. It also supports virtual currency hence empower the community. Read Tribe Reviews
Starting Price: Starting Price: $99 Per Month
Airtable is the solution for CRM to manage all-in-one with powerful features. It suits for such business like entertained, restaurant and hotels. It is very accurate and flexible software that delete all the duplication itself and integration with social media for secure communication. Read Airtable Reviews
Starting Price: Available on Request
Recent Review
"eased my professional work" - nikhil sachan
This mobile-based field service management software connects an entire team working anywhere with everyone else at low costs. Connecteam has a plethora of templates to engage employees thereby improving their productivity resulting in sales growth. Read Connecteam Reviews
Starting Price: Starting Price: $29 Per Month
Recent Review
"This app is awesome!" - Kamil Joy
Contenders | 2023
Document360 is a one-stop solution for your team to create, manage, and optimize a self-service knowledge management system. Sign up for 14 days free trial with all the features and no credit card is required. Read Document360 Reviews
Starting Price: Starting Price: $199 Per Month
Recent Review
"Awesome product" - Afi S
| Pros | Cons |
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User friendly. No training needed. Lot of templates available. Suitable for any sized team and department |
Search option can be extended. User interface can be improved |
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Document 360 can be easily customised. Very useful resource tool for our customer service. |
Only supports English, would like to see more languages. Doesn't have a mobile app. More video tutorials would help. |
Category Champions | 2023
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HRMantra is the World's most feature rich HR and Payroll software helping automate the most complicated of hire to retire HR processes easily using its CRORES of ready to use features. It saves 30 min per emp per day giving over 10 times ROI. 100% project success assured. Read HRMantra Reviews
Starting Price: Available on Request
Recent Review
"Saves time and increase productivity" - Senorita Gonsalves
| Pros | Cons |
|---|---|
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You can easily navigate from one tab to another. Real time GPS tracking. |
Mobile application of HRMantra needs a little bit of improvement rest is fine. |
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Software is totally customizable |
Attendance |
Category Champions | 2023
Simple Yet Powerful Knowledge Base Software
Proprofs is a powerful knowledge base software. It makes the best and highly-searchable online FAQs that improves customer service and reduces tickets by almost 43%. These FAQs help you serve your customers better and in turn result in satisfied customers. More satisfied customers result in more profits. Read ProProfs Knowledge Base Reviews
Starting Price: Available on Request
Recent Review
"Streamlined our employee onboarding process" - vaibhav dutt
| Pros | Cons |
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All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand. |
Everything is great, except there is no free version of the tool. |
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The templates and the tool’s ability to use both written and visual content for documentation are what we like the most. |
Itis an all-around product. If I had to nitpick, I suggest extending the trial period to 30 days. |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT Knowledge management system with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Category Champions | 2023
Online Documentation Tool for Improving Business
ClickHelp is a modern online documentation and knowledge base tool. Knowledge management system is a web-based solution, so you don't need to install anything. It supports all platforms such as Windows, Mac OS, and Linux.ed formats. ? Read ClickHelp Reviews
Starting Price: Starting Price: $175 Per Month
Recent Review
"An online documentation tool with everything I need" - Vasiliy
| Pros | Cons |
|---|---|
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It was easy to export existing files and work with them together in one environment |
Haven’t found any, yet |
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These guys have a great support team! I had some questions, and I reached out to them - I got all the answers very quickly. To me, that is a big deal when people care of their clients. They have wide integration options. I use Google Analytics to see how readers interact with my documentation. It is a wonderful solution to use one of their ready-made templates. The difference is not only in colors, each template has its own structure - for example, some templates have a TOC (table of contents), others do not. It depends on your document which template to choose. And I like the way review process is organized - reviewers cannot change texts, they just leave comments, and authors can answer them. It is clear what has been corrected and what has not. |
It took me a couple of days to get used to the tool. Though it is intuitive, I need time to get used to new things. |
Contenders | 2023
UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business. Read UVdesk Reviews
Starting Price: Available on Request
Recent Review
"Great Support" - Rajveer Singh
| Pros | Cons |
|---|---|
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User Friendly Interface and their support team is very good |
URL Settings |
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Ease of use and best customer support |
None |
Category Champions | 2023
Confluence is a content and project collaboration software. It allows teams to create documents, provide feedback and have a central place to keep their work organized and accessible. Read Confluence Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Nice project documentation software" - Yachee Gupta
| Pros | Cons |
|---|---|
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Nice software for project document, keeps track of a vast project for working in a small team. |
The UI could have been more user friendly to easily manage project pages. It's not completely free and requires premium versions to work with very large teams with multiple projects. |
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The presence of a lot of features and tools make the software very easy to use. We can create tables, code formats, etc and also static webpages with CSS. |
The toolbar can be made a little more convenient for use. Also, CSS can be implemented globally but adding CSS to a part of the page is not supported. |
Contenders | 2023
FileHold is feature rich yet affordable and is ideal for organizationis of 20 users or more. Check in / check out, version control, document workflow, full audit trail of activites. Desktop and mobile device ready install on premise or in the cloud. Read FileHold Reviews
Starting Price: Starting Price: $1200.00 Per Year
Recent Review
"Review of FileHold from a long time Reseller" - Eric Posa
| Pros | Cons |
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Integrated with Microsoft Platforms. Easy installation. API is extremely powerful. The great team supporting the product. Knowledgebase has tons of information and documentation |
All of the product enhancements we have brought to their attention was scheduled for a release so we do not have cons at this time |
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Allows organizations to store electronic documents and records in an easy to use system with advanced functionality. Makes searching and finding documents and records much easier than on a typical shared drive(s) environment. |
Need commitment and support from the proper people within an organization to ensure the implementation is successful. |
Category Champions | 2023
Whizible is a product which can help you with enterprise resource planning, project management, IT service management, resource management and timesheet management. It is an EMS platform where you can get all the benefits of a business process management software. Read Whizible Reviews
Starting Price: Available on Request
Recent Review
"Whizible for monitoring and evaluation of Project progress." - Selva
| Pros | Cons |
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I find that Whizible is a solution focussed software and as per the business stream, it can be configured. My ideas about Project management metrics have been clear but transferring from an excel based data acquisition to a completely automated data system was never envisaged. Whizible has simply taken the entire excel based effort away and team members are now able to spend more quality time on strategy, rather than rework. |
There are some corner sections of the product that requires further revamp of the user experience. Whizible offers configuration ability to the finest of the data point which may not always be required. Though there are unlimited project templates that can be created and used, many organizations can also benefit if Whizible starts offering ready-made templatized packages. |
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Easy to setup and use. The company support in setting up. Very good integration with Microsoft Project. Issue reporting by client is another |
Reporting module is not vey intuitive |
Contenders | 2023
Classtime helps educators around the world to save time for teaching, create engaging lessons, and excite students to learn. Trusted by schools, businesses and educators globally, Classtime is your e-learning partner on the clear path to learning success. Read Classtime Reviews
Starting Price: Starting Price: $60 Per Month
Tettra for Slack is a fully featured Knowledge Management Software designed to serve Startups, Agencies. Tettra for Slack provides end-to-end solutions designed for Windows. This online Knowledge Management system offers Self Service Portal, Full Text Search, Cataloging/Categorization, Content Management, Knowledge Base Management at one place. Read Tettra for Slack Reviews
Starting Price: Available on Request
Contenders | 2023
The Novo Service Desk management software provides innovative web and mobile solutions that simplify work by helping our clients organize and manage information to streamline business processes and reduce costs. It has also been used by many of it's clients to assist them in reaching other IT compliance goals such as Sarbanes-Oxley. Read Novo Service Desk Reviews
Starting Price: Available on Request
Emergents | 2023
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform with a knowledge management system so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Starting Price: Starting Price: $24 Per Month
| Pros | Cons |
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Easy to use |
Change the entire team of support professionals |
Contenders | 2023
Kbpublisher is an important knowledge base software for information sharing with employees, colleagues, customers, partners and so on. This knowledge management system is very easy to install and use. It comes with instant access support at any time, customizable fields, LDAP authentication, and much more. Knowledge management tools supports all the sizes of businesses. Read KBPublisher Reviews
Starting Price: Starting Price: $19 Per Month
Recent Review
"KBPublisheris designed with business intelligence to increase the productivity" - Mona Thakar
| Pros | Cons |
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The software has reduced the overall human hours by its helpful features. It is a web-based application as well as can be installed. The customer support team is happy to help always and takes minimum time to resolve the query. You can customize the softw |
Couldn’t find any but in order to get started you need initial training |
Contenders | 2023
Lansweeper knowledge-based systems automatically scan and rescan all of your network computers and devices as you configure it. It scans both, the hardware and the software. It comes with free trial and a good customer support system. Read Lansweeper Reviews
Starting Price: Available on Request
Recent Review
"It will help you to optimize your return on investment" - Navita Chaubal
| Pros | Cons |
|---|---|
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The software is an innovative product and comes with pre-installed modules. All its features come together to give you a high return on investment. Its document management module will ameliorate the tedious manual documentation and keep them updated. |
A mobile app support will increase its functionality. |
Recent Review
Until 31st Mar 2023
Knowledge Management System: A Buyer Guide
Businesses today need many innovative tools to keep themselves ahead of the league. These km tools help to improve the overall support and carry out operations. With the help of these km tools, organizations can interact with the customers smoothly and productively. A Knowledge management system is a procedure of creating, sharing, utilizing, and managing information as well as the knowledge pool of an organization.
About 40% of consumer interactions occur on the web; hence, a knowledge management system is the best way a company can achieve the desired productivity. The system focuses on sharing, auditing, and structuring the km tools, which helps garner success in the customer support area.
Here are three main parameters on which the whole knowledge management system is based:
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Sharing of knowledge
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Storing of knowledge
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Accumulation of knowledge
Main Benefits of a Knowledge Management System
The km tools are such a virtual console in the workflow of organizations today. The knowledge management system has many features that provide a relatively economical and practical outlook for enriching customer experience and support.
Let us explore ten benefits of the knowledge management system that offers detailed information on the system:
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Customer Satisfaction:
The customer satisfaction module is an essential feature for any organization. When customers are satisfied with the companies’ query-solving tactics, knowledge management software results in more engagement. Organizations can help put up a FAQ section on their website where customers can easily find answers to their queries. By successfully integrating the knowledge software, customer satisfaction will surely increase.
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Expenses Of A Company:
Apart from customer support, other company sections also require knowledge management software. Whether production, sales, or management, this knowledge management system refines the overall workflow and thus, leaves no scope for any raised questions or doubts.
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Costs:
With knowledge software at their disposal, customers can easily find answers to their doubts. In addition, knowledge management software means there is no need for staff involvement, saving time and money.
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Problem-Solving:
The knowledge management application help in solving the problems quickly and thereby results in the smooth functioning of the organization.
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Treating Knowledge As A Property:
Organizations with a perfect KMS (Knowledge management system) treat knowledge as a valuable asset. The intellectual property shared within an organization becomes permanent; thus, there is no dependency on outgoing employees for the same.
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Employee Training Becomes Easy:
On-boarding new employees in any organization project become easy with the help of km tools. Employees can refer to knowledge management software and get trained without additional support.
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Search Criteria Becomes Simplified:
The different knowledge management tools ensure intelligent search in their process. This means if any employee is searching for a particular query, there are 100% chances that they will land on the exact result.
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Cost-Effective:
Customer support solutions given through the knowledge management software are cost-effective. Firstly, a knowledge management system help in easy document sharing within the organization. Secondly, customers can access support solutions at a very minimal cost compared to heavyweight ticketing systems.
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Accessibility:
A web-based knowledge management system enables employees to access km tools from any location or device. Mobile usage is a massive surge, so the dependency on web-based solutions will increase in the coming years.
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Security:
A knowledge management system helps insecure file sharing. For example, instead of sending files over the mail, you can give the employees direct access to the software, which will prevent a data breach.
How is Knowledge Management System Helpful for your Business?
As discussed earlier, a knowledge management system is blessed with many features. With an improvement of 1% in FCR -First Call Resolution, there is an equal upsurge in customer satisfaction.
Therefore, knowledge management software can be quickly concluded that the system also comes with multiple benefits:
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Through knowledge management software, companies can turn their entire focus on the customer. The knowledge management system includes answers to common questions and thus saves time for both the company and the customers.
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You can also keep track of the knowledge base and can improve km tools further down the line. This small step will keep your organization updated according to customers' needs.
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Similarly, you can keep track of customer feedback on knowledge-driven articles. A knowledge management system would also help in improving the overall documentation process on the go.
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In addition to all these, incorporating software such as documentation will not help you in identifying missing gaps but also secure your shared files.
The knowledge management software help in propelling the self-growth attribute in a company. As the knowledge management system caters to implicit and explicit knowledge, km tools provide a single source of truth for content curation and sharing. The ultimate objective of a knowledge management application is to create happy and satisfied end customers. Knowledge management software is a well-known fact that happy customers will keep coming to the sites they like, thus generating more revenue for the company.
Internal Knowledge Management and its Importance
A knowledge management application focuses not only on external factors but also on collecting internal knowledge. The inner knowledge management system is the one that is only accessible to the employees. The system has private information specific to a particular company like policies, HR materials, etc.
The internal management system is helpful for an organization in many ways. KM tools help in the scaling of the teams more effectively. Knowledge management software helps in processing the information quickly, which allows the organization's smooth running.
Secondly, the Importance of knowledge management application simplifies the whole knowledge management process of employee onboarding. Finally, an internal KMS will help grow your organization by arranging all basic knowledge.
Types of Knowledge Management System
Three primary types of knowledge management systems essentially dominate the present-day business scenario.
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Enterprise Knowledge Management Systems:
An enterprise knowledge management system focuses on experiences learned in the past. A knowledge management system helps businesses evaluate past performances and learn from them carefully, so the same mistake is not repeated. The enterprise knowledge management systems are also known as organizational learning.
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Knowledge Intelligent Techniques:
This knowledge management platform integrates artificial intelligence to measure knowledge and create solutions for more dynamic and complex organizational problems. Furthermore, this knowledge management system is achieved using intelligent techniques like capturing collective knowledge and extending a knowledge base.
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Knowledge-Based Work System:
This knowledge-based system helps segregate data and put it to use within the organization. This step helps all departments to get a clear view of standards and systems within a company.
Things to Consider Before Buying a Knowledge Management Software
An organization's knowledge management software will be essential if appropriately integrated. Km tools will become a go-to source not only for the customers but even for the employees of the organizations. Therefore to administer km tools properly, organizations have to consider these points:
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Understand your audience
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Effectiveness of search criteria
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Safety and privacy regulations of your company.
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Data consistency.
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The scope of adding new content.
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Use of Artificial intelligence.
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User feedback.
Before buying a fully functional KMS, the Knowledge management system must go through the details of the product and the features km tools offer. This will help choose a suitable product for everyone with the latest features to attract the customers and end audiences towards your company.
In order to make the best choice amongst the vast sea of solutions present in the market today, knowledge management software is recommended to carefully analyze the product in the trial period and then move ahead with training your team by mitigating the data.