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Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to care everywhere, sell effectively, and market smarter. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.
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Microsoft Corporation
Redmond
Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 USA
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Customer engagement solutions with Microsoft Dynamics CRM help companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust.
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"Data Unification is one the best features about this product."
"Overall customer engagement with Microsoft Dynamics CRM is instant, efficient and less time consuming."
"Microsoft Dynamics CRM is a reliable to create a long-term relationship with customers. all the information is totally secured. The software is value for money"
"Product is pricey as compared to market competitor products"
"Totally a flawless tool without any defect . Didn’t find any demerits of this software. "
"Couldn’t find any but in order to get started you need initial training"
Silky S.
Senior Software Engineer
Used the software for : 6-12 months
Company Size :10,001+ employees
Overall Experience with Microsoft Dynamics CRM is good. It is secure. Its user-friendly. Setting up a new customer is quite easy. Customization of Microsoft Dynamics CRM is quite easy. Its easy to navigate to work on functionality.
Data Unification is one the best features about this product.
Product is pricey as compared to market competitor products
Keron
Used the software for : 6-12 months
Company Size :51-200 employees
I am using Microsoft Dynamics CRM for past 2 years as I will definitely recommend it to all my business friends. The entire software is very light weighted and smartly designed to increase the overall productivity. All the features available in Microsoft Dynamics CRM can be easily used after some initial training, then you will get a hang of it. Additionally, it has options to manage the call center and opportunities. I have a small enterprise and all the information is instantly accessed from Microsoft Dynamics CRM as per my need.
Overall customer engagement with Microsoft Dynamics CRM is instant, efficient and less time consuming.
Totally a flawless tool without any defect . Didn’t find any demerits of this software.
Julie
Used the software for : 6-12 months
Company Size :201-500 employees
Microsoft Dynamics CRM has reduced the overall human hours by its helpful features. It is a web-based application and is also available on mobile platforms like iOS and android. The customer support team is happy to help always and takes minimum time to resolve the query. You can customize the software according to your business. The feature of Marketing Collateral helped me to analyze the trend and it has increased the overall sales of my product.
Microsoft Dynamics CRM is a reliable to create a long-term relationship with customers. all the information is totally secured. The software is value for money
Couldn’t find any but in order to get started you need initial training
Nayna
Used the software for : 2+ years
Company Size :51-200 employee
My team switched from using Access, Excel to Dynamics CRM. Once my team got acquainted with the whole program, they really started to enjoy working with it. There are humongous details to the entire software and customization is easily attainable. Microsoft Dynamics has evolved as an excellent CRM solution solely due to its ability to unite the entire organizational data in one place and the ability to identify and showcase reports whenever needed. My team has only had a wonderful experience with Dynamics. This CRM tool is just easy to use and has great quality. Dynamics has made it easy for my team to make business decisions and meet goals in an effective manner.
Omdev
Used the software for : 2+ years
Company Size :51-200 employee
The service provided by Microsoft Dynamics is pretty good. Their team is actively engaged in helping my staff put together CMMS road map implementation. Dynamics CRM software has been very crucial to the process of data integration the different systems in place.The software is extremely powerful and user friendly. The customer care is ever present to answer all the queries and doubts. The entire team is highly knowledgeable and capable of solving all the problems on time. Dynamics CRM tool has multi functionality specifically for accounting programs which is way more efficient than other CRM systems. Dynamics is much easier to interface with different platforms and accessing other areas is much simpler.
Microsoft Dynamics CRM also provides a free trial to users.
The top 5 features for Microsoft Dynamics CRM are: