Find the Best NPS Software

Best NPS software exists Zonka Feedback, SurveyMonkey, Qualtrics, ProProfs Survey Maker, and SmartSurvey. This NPS survey software helps store NPS results, track modifications and fluctuations in the score, and get insightful feedback from clients on what needs to be improved.

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List of 20 Best NPS Software

Showing 1 - 20 of 21 products

Contenders | 2023

#1

SurveySparrow turns surveys into conversations. With a conversational interface, SurveySparrow enables users to create & share highly engaging surveys that offer a chat-like experience. 14 day free trial is available. Read SurveySparrow Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"An amazing Conversational Customer Experience Platform" - Karishma

Category Champions | 2023

#2

ProProfs Survey Maker is an easy to use survey tool used to gather valuable customer feedback, market data, evaluate course efficiency and much more, by educators, online marketers, instructors, event organizers, and companies. Read ProProfs Survey Maker Reviews

Starting Price: Starting Price: $7.00 Per Month

Mobile App
API
Free Trial

Recent Review

"Survey Tool with Best Security" - Elena

Most Reviewed

Contenders | 2023

#3

SurveyMonkey is an online survey tools for making expert surveys easily thus empowering business professionals to make informed decisions. Its in-depth functionality helps you to accomplish complex actions by using filters to create custom reports and professional graphs. Read SurveyMonkey Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"Know your Customer" - Brian Gibson

Emergents | 2023

#4

Cloudcherry is a Real-Time, Omni-Channel Customer Experience Analytics, Feedback Management & Sentiment Mapping Product that helps brands track, measure & improve Customer Delight. Read CloudCherry Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Good" - Ashok kumar

High Performer | 2023

#5

AskNicely customer feedback solution is a cloud-based to the automatic collection on a daily basis for customer feedback. It very best and important of a feature such as live reporting, real-time leaderboards, publish to the dashboard, one click testimonials, and social influence.   Read AskNicely Reviews

Starting Price: Starting Price: $199 Per Month

Mobile App
Free Trial

Emergents | 2023

#6

The automated NPS software, Goody will help you to gather customer feedback, recognize loophole and identify your strengths in no time. Create e-mail, SMS and online based surveys with attractive templates. Read Goody Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"its good" - cHANDRARIT

Emergents | 2023

#7

Maintain a real-time dashboard of all your customers and get the feedback with multi-channel survey methods with Delighted. The NPS automatically gathers the feedback of your customers and do a thorough analysis and help you to identify your loyal customers.  Read Delighted Reviews

Starting Price: Starting Price: $99 Per Month

Mobile App
API
Free Trial

Recent Review

"Make Sure Your Customers Delighted." - Ahmed Abdelazeem

Emergents | 2023

#8

Zonka Feedback and Survey app is a revolutionary, out-of-the-box way of collecting customer feedback and taking surveys on tablets, iPads, mobile phones, touchscreen kiosks and the web. Works offline without the Internet. Read Zonka Feedback Reviews

Starting Price: Starting Price: $29 Per Month

Mobile App
API
Free Trial

Contenders | 2023

#9

Measure your NPS without any error with the help of RedJade. Laced with integrated modulus, the software evaluates your NPS score accurately and rapidly. Also, get the feedback via multi-channel surveys. Read RedJade Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Emergents | 2023

#10

Medalia is one of the pioneers for providing enhanced customer experience management solutions. They have the best-in-class technology and services. They understand that each and every action with/ by the customer is holding a crucial role in business. Read Medallia Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"Medallia is a success story" - Vishwas

Category Champions | 2023

#11

With Callexa Feedback you can implement NPS surveys anywhere you need the feedback, whether on your website, e-mail or automated via API. Ensure and evaluate the quality of your company infrastructure with quick and easy NPs surveys made with Callexa Feedback. Read Callexa Feedback Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Excellent tool for satisfaction measuring" - Lisa Sommer

Emergents | 2023

#12

Get your NPS score anytime anywhere with the help of Wootric. The Net Promoter Score Software has an in-app support system that leverages e-mail and other communication at touch points. Its multi-language support gains it an edge over others.  Learn more about Wootric

Starting Price: Available on Request

Mobile App
API
Free Trial

Emergents | 2023

#13

Clarabridge is one of the major software used by hundreds of brands to enhance their customer experience management software. It helps you capture all the interactions with the customer making it a point to miss not even one. Learn more about Clarabridge

Starting Price: Available on Request

Mobile App
Free Trial

Emergents | 2023

#14

With the help of Qualtrics, you can easily optimize your customer metrics, identify at-risk and vulnerable customers and take remedial actions instantly. The constructive net promoter score software monitors the product improvement and measures the customer feedback.  Learn more about Qualtrics

Starting Price: Available on Request

Mobile App
Free Trial

Emergents | 2023

#15

GetFeedback is a one of the best survey software which can empower you to arrive at better decisions for your business. It integrates seamlessly with Salesforce to provide you with better and faster insights. You can share your surveys on a wide range of devices perfectly using this software, which will help you grab maximum response. Learn more about GetFeedback

Starting Price: Starting Price: $50 Per Month

Mobile App
Free Trial

Emergents | 2023

#16

With simple terminology, SmartSurvey will help you to get the real-time feedback of your customers. Create customer specific surveys, launch them on multiple platforms and get the accurate feedback by using this NPS software. Learn more about SmartSurvey

Starting Price: Available on Request

Mobile App
API
Free Trial

Emergents | 2023

#17

Appcues is an all-in-one NPS survey software. It is fast software which can build NPS surveys to capture users views, feedback, thoughts, etc. You can install it, automatically survey users and compare the NPS score. Learn more about Appcues

Starting Price: Starting Price: $649 Per Month

Mobile App
Free Trial

Emergents | 2023

#18

Userpilot helps teams increase user adoption by allowing them to trigger the right in-app experience to the right persona at the right stage of their user journey. Code-Free. Your Product’s Native UI Easily integrate Userpilot with your product’s UI and pass user data. Learn more about Userpilot

Starting Price: Starting Price: $149 Per Month

Mobile App
API

Emergents | 2023

#19

NPS software optimized for high-velocity customer feedback. The simplest way to engage your customers and continuously track your NPS. Thermostat's free tier is the best in the industry with 200 surveys free each month, try it today. Learn more about Thermostat

Starting Price: Available on Request

Mobile App
API

Emergents | 2023

#20

Initiate feedback & surveys across channels & languages as soon as customers have an offline/online interaction with your brand’s touchpoints. Measure customer interactions, resolve issues and take necessary action via real-time data visibility on role-based dashboards. Learn more about LitmusWorld NPS

Starting Price: Starting Price: $0.01 Projects/Month

Mobile App
API

Until 31st Mar 2023

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NPS Software guide

What is the Net Promoter Score?

The net promoter score is a simple metric that was designed by Fred Reichheld at Bain & Company to calculate customer loyalty levels. It is measured on an index that ranges from -100 to +100. Customers are asked one single question – if they would recommend the company to a friend and are asked to respond on a scale from zero to ten accurately. Depending on the response given, customers are then placed in these three categories:

  • Detractors: These are those customers that score between zero to six. They are the most likely clients to have a negative image of the brand or organization. These customers will also spend the least amount of money, lodge complaints, and spread negative word-of-mouth publicity.

  • Passives: These are the customers that score seven or eight on the NPS metric. They exhibit highly balanced and neutral behavior towards the organization. They do not display or inform the organization about brand loyalty.

  • Promoters: These are the customers that have a score of nine or ten. Promoters are extremely loyal to the brand and likely to make heavy purchases of products or services. They always spread positive word-of-mouth recommendations and advocate for the organization in public.

How to Calculate NPS (Net Promoter Score)?

There is a set procedure to calculate the net promoter score. The first step is to gather all the survey data by asking customers to respond to the required question.

A company’s NPS is then calculated by subtracting the total percentage of detractors from the percentage of promoters.

(Number of Promoters — Number of Detractors) / (Number of Respondents) x 100

The ideal NPS range is between 50 to 80.

The survey to calculate NPS is generally given through email or SMS, however, many companies have now started conducting it through the mobile application. It is very easy for organizations to calculate and record NPS manually. However, in case of a lack of expertise, there are many third-party service providers that help to send out the survey and calculate NPS.

Features of NPS Software

nps software features

There are tons of innovative features in NPS systems. Customer sentiment can be effectively tracked through NPS survey tools. An ideal NPS tool should enhance task flow by streamlining all tasks related to the calculation of the net promoter score. Here are the important features that are part of NPS survey tools:

1. Automated Survey Sending

One of the most advantageous features of NPS survey software is the ability to send automated surveys. It eliminates all the manual field work and reduces dependency on field workers.Net promoter score software can also schedule the time at which the survey is sent to clients so that it reached them at the most effective time according to their geographical time zone.

2. Manage Customer Feedback Loop

One very important function of NPS survey tools is closing the loop after getting feedback from customers. Direct replies can be generated for clients through NPS systems. This process is automated and helps in keeping the follow-up time to a minimum. Net promoter score tools also accelerate interaction and engagement with customers and create a better relationship with the brand.

3. Target Audience Segmentation

Every organization caters to a specific audience segment. To make an NPS survey successful, it is very important for net promoter score software to survey the right category. Net promoter software tools act as business intelligence assets by choosing an appropriate sample from their databank. This enhances the probability of choosing the right audience for the survey and will give more accuracy in the results.

4. Complete Survey Customization

Net promoter score software enables marketers to customize the survey to suit organizational requirements. Most NPS tools allow managers to design professional surveys with the company logo, brand name, and customized templates. This helps to forge a strong brand identity in the minds of loyal customers. Brand colors and personalized thank you messages can also be added by NPS survey tools for a personal touch with clients.

5. Reporting and Analytics

The most important job of an NPS system is to calculate the net promoter score after collecting and analyzing customer feedback. Real-time data can be easily analyzed by advanced NPS survey software, and live dashboards display navigable information for managerial use. Net promoter score software can graphically display how the metric has changed over time for the brand so that strategic decisions can be taken on historical data.

Benefits of NPS Software

Net promoter score tools are sophisticated assets that can go a long way in helping companies gain a competitive advantage in the business arena. Organizations across the globe have realized the importance of investing in NPS systems as they have a number of advantages. Here are some benefits that businesses can accrue by getting NPS software:

  • Net promoter score tools can reduce the workload of employees to a large extent by automating surveys and scheduling them to be sent at an appropriate time.

  • Managers can make much better decisions as they have access to real-time data through NPS survey software. It has a simple interface and is highly user-friendly, hence all information can be easily retrieved for strategic decision-making.

  • Net promoter score software creates a powerful brand identity amongst the target audience. Using the company logo, brand slogan and colors on surveys can make a strong and positive impact on clients.

  • Customer health can be monitored through NPS tools, and adequate steps can be taken by organizations to provide a better customer experience

  • Most NPS systems can run and manage multiple campaigns at a time. Since the entire procedure is automated, managers can get live updates about survey delivery rates and response ratios.

  • A great benefit of NPS survey tools is that they do not function in isolation. They can be integrated with existing organizational software such as sales automation and CRM systems. This helps in the unification of data and the smooth flow of information between departments.

All these advantages make NPS software a vital must-have asset. Net promoter score tools can enhance the customer journey and provide a better service experience. This will lead to better retention, loyalty, and engagement of clients in the long run.

FAQs of NPS Software

NPS software is a technology installed on a website to collect consumer NPS feedback regularly. The platform also allows companies to save NPS findings, track changes in the score, and gain consumer feedback on what is to be improved.

Last Updated: February 27, 2023