Best Online CRM Software
Best online CRM software options are Pipedrive, HubSpot CRM, FreeAgent CRM, Freshworks CRM, and Salesforce Sales Cloud. These online CRM solutions help in better management of relations with the customers, for better sales and revenue.
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List of 20 Best Online CRM Software
Category Champions | 2023
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
monday sales CRM empowers sales managers and teams to take full control of their entire sales cycle, from collecting and tracking leads to communicating with clients. Automations remove repetitive work and streamline all sales activities helping to close deals faster. Learn more about monday sales CRM
Starting Price: Available on Request
Pipeline-centric CRM for small businesses
Bigin is a pipeline-centric CRM solution that helps small businesses move away from spreadsheets and other legacy tools to manage customer relationships. Bigin provides an easy-to-use user interface combined with the right features to help its users grow faster. Learn more about Bigin by Zoho CRM
Starting Price: Available on Request
Pipedrive is leading web-based Lead Management system loved by large number of sales teams. It is also a sales pipeline management tool to centralize the sales process arounf deals and helps team members focus on the right thing. Read Pipedrive Reviews
Starting Price: Starting Price: $12 User/Month
Recent Review
"Ultimate CRM for B2B Business" - Harshit
An online CRM software system that helps small businesses manage their day-to-day operations. It allows users to track sales, customers, inventory, and more while providing them with a single place to access all information. Read EngageBay Reviews
Starting Price: Available on Request
Recent Review
"Its okay to use" - Vishal singh
Bonsai is the only tool you need to run your busin
An online CRM solution that helps small businesses manage their business like never before. With Bonsai, you can easily track your customers, prospects, leads, and sales. You can also create custom reports, send emails, and automate processes. Learn more about Bonsai
Starting Price: Starting Price: $17 Per Month
NetHunt is a powerful CRM platform, especially useful for small and medium-sized businesses, as well as sales and marketing teams who rely on Gmail and other Google Workspace apps every day. Read NetHunt CRM Reviews
Starting Price: Starting Price: $30 User/Month
Recent Review
"Best CRM Integration I Have Ever Used" - Syed Farham
Category Champions | 2023
Pipeliner is CRM Revolutionized--Instant Intellige
Pipeliner CRM is a software system that enables salespeople and teams to understand their sales process and accelerate opportunities toward a close while saving time and maintaining focus. Pipeliner overlays organizational features atop a visual interface, creating work tools that adapt to and grows with the organization. Read Pipeliner CRM Reviews
Starting Price: Available on Request
Recent Review
"Pipeliner CRM" - Sharry Mae
Category Champions | 2023
Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Read Freshsales Reviews
Starting Price: Starting Price: $13.88 User/Month
Recent Review
"Review of Freshsales" - sher afgan
| Pros | Cons |
|---|---|
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Very smooth and quick |
Little bit slow |
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Features |
Interface can be more better |
Category Champions | 2023
HubSpot Online CRM helps salespeople close more deals faster. With powerful lead management tools, email marketing automation, and social media integration, managing leads and customers is more accessible than ever. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
| Pros | Cons |
|---|---|
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Easy navigation, Transparency, No hassels in data addition. Remarks added by anyone can be viewed by anybody in a sales heirarchy |
Faced only once con - lead source details had to be entered twice to register, despite adding the same at initial level |
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Automation and integration made easy |
need to fasten their customer response |
High Performer | 2023
The highly customizable SugarCRM is trusted by millions worldwide. SugarCRM for small businesses gives every user from sales, marketing, or support - the power to create extraordinary customer relationships. Powerful workflow tools allow you to automate and optimize even the most complex business practices – to heighten customer experiences, drive productivity and reduce operating costs. Read SugarCRM Reviews
Starting Price: Starting Price: $40 User/Month
Recent Review
"Sugar CRM best" - Harsh
| Pros | Cons |
|---|---|
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Functionality and easy to use |
Repetitive entries |
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Easy to customize |
Add-ons |
SoulCRM is incredibly simple and efficient web based software specifically designed for Indian businesses. It's a complete business solution that connects your business across marketing, sales and customer support departments. Read SoulCRM Reviews
Starting Price: Starting Price: $5.54 User/ Month
Recent Review
"Economic, Efficient, The best in the Industry CRM tool and service. " - Mukund Nathani
Toolyt is an intelligent assistant for your field officers which will help field officers to increase their productivity by using custom and event driven workflows. The company can track sales and field operations along with sales personals activities. Read Toolyt Reviews
Starting Price: Starting Price: $15 User/Month
Recent Review
"Increases productivity." - Lavish Saluja
| Pros | Cons |
|---|---|
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Maintain bills, Live Track sales calls, Review bills and match them with reports, Interactive dashboard and simple user-interface, Takes the order and captures the data. |
You can't make it use for your own personal use. |
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Organize your data, Designs your analysis plans, Maintains contacts, Access data and build interactive dashboards, Create business intelligence reports and monitor your team. |
No such cons, I found in this software. |
High Performer | 2023
Vtiger is a one of the best web based CRM software for small & medium business of India and startups with built-in features of email marketing, activity and project management & much more. Online CRM software can also act as a mobile CRM & the downloadable version can be used as a Free CRM. Read Vtiger CRM Reviews
Starting Price: Starting Price: $10 User/Month
| Pros | Cons |
|---|---|
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- Cloud based, access from anywhere - Easy and intuitive dashboard - Able to customize modules, its fields and options as well - Able to create modules from scratch with correlating workflows - There is rarely any downtime or maintenance issue - Mobile app is available for Android and iOS device |
- I would like to see is the ability to report across more modules - For some issues and requirements, the development time takes quite long |
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Everything is amazing. However, it is highly affordable, which make it suitable for small businesses. |
There is no much to mention as a drawback. However. the installation is not as straightforward as possible. |
Emergents | 2023
Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM. Read Insightly CRM Reviews
Starting Price: Available on Request
Recent Review
"A comprehensive CRM solution" - Mir Nayeem Ul Haq
| Pros | Cons |
|---|---|
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There are many things I found impressive about Insightly CRM, but some of the standouts include its ease of use, flexibility, and robust integration capabilities. The platform has helped my team to streamline sales process and better manage customer relationships. It is a great value for the price, and I have been very pleased with the results. |
If I had to nitpick, I would say that the interface could be a bit more user-friendly. There is a lot of functionality packed into the platform, and it can be overwhelming for users or new team members, who are not familiar with CRM software. However, this is a minor issue and does not impact the overall usefulness of the platform. |
Emergents | 2023
Capsule CRM is Online hosted CRM system for individuals, small businesses and sales teams wanting a simple, effective and affordable solution. Use Capsule to keep track lead of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when. Read Capsule CRM Reviews
Starting Price: Starting Price: $12 User/Month
Recent Review
"It is one of the best CRM tools" - Dhaval Akbari
Emergents | 2023
Creatio is the global supplier of no-code platform for industry workflows automation and CRM. Creatio’s customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Read Creatio Reviews
Starting Price: Available on Request
Recent Review
"Good software for customer support" - Viral Virani
kpi.com is a free web-based employee onboarding system suite of integrated cloud business applications: Accounting and Finance, Human Resources, Payroll and Benefits, Sales and Marketing, Project Management, Business Intelligence. Read kpi.com Reviews
Starting Price: Starting Price: $10 App/User/Month
Recent Review
"It simple yet creative. We simply love it." - Katherine Lillywhite
OneHash CRM is marching with a mission to lend a helping hand to growing SMBs with a platform that would be like an angel in disguise for them. An affordable cloud-based stable, flexible, cost-effective, user-friendly, highly agile and fully featured platform. Read OneHash CRM Reviews
Starting Price: Starting Price: $99 Per Month
Recent Review
"Highlighly recommended " - Yash Neem
| Pros | Cons |
|---|---|
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A full-featured platform. In addition, it is both flexible and adaptable. I think it's a great idea because it's all in one place. |
Translation needs improvement |
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We've seen an increase in productivity thanks to OneHash's seamless integration. We can now contain all of our data in the cloud. Many options are available, and the customization process is a cinch |
In my opinion, there should be a lot more onboarding support for new systems. |
Category Champions | 2023
Kapture CRM is a user-friendly, mobile-first and fully-customizable CRM platform which enables you to grow your business exponentially by automating all your sales, marketing, customer service, distribution and collections processes effortlessly. Read Kapture CX Reviews
Starting Price: Starting Price: $20.82 User/Month/Billed Annually
Recent Review
"Most Customizable CRM" - Sunil Kumar
| Pros | Cons |
|---|---|
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Custom workflows |
Handling chats and chatbots |
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Easy to use |
Some time feel boring |
Recent Review
Until 31st Mar 2023
What is Online CRM Software?
Online CRM software is a cloud based solution to store and manage all customer data and interactions from one place, which will help you optimize your marketing efforts and improve customer experience.
To improve customer relationships and gain more consumers of the business, Customer relationship management has become an important and non-negligible part of the corporate world.
Technology, with its advent, is playing an important role in the automation of all human tasks. Doing the same in consumer relationship management, it has come up with amazing CRM software, flooding the market.
This post will give you complete know-how of the online CRM system so that you can learn and grow exponentially in your business. Let’s dive in to know everything you need!!
Online CRM Software is a combination of three constituents, namely – Customer, Relationship, and Management.
The customer is the main entity of any business. The demands, suggestions, and dislikes must be reaching the producer from the customer. If not so, the customers will switch to another brand and cause a loss to the business.
Relationship in business may refer to business-to-business relationships and business-to-buyer relationships. It involves understanding the customers through regular interactions. The business needs to convey the message that they care for the customers along with maintaining the good quality of the production.
Management refers to managing the data and statistics to take out the conclusions from it and deliver the results in the best possible way.
In its entirety, online CRM system software implements all these things through an automated process. Handling and processing customer data, and managing the regularity of interaction with customers and potential buyers through online methods, are some of the important things, which are done through online CRM software nowadays.
Features of Online CRM System
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Sales and opportunity management is possible with a CRM as the collected data's insights actually forecast the actual trends. It makes the organizations understand what customers actually want from them.
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contact management is an important feature of web-based CRM software that helps the business owner gain potential connections in their business.
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The customized dashboard and timed reports help in visualizing where the business is heading. All statistics and graphical data are easily manageable which makes the analysis easy.
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Mobile CRM makes remote access possible so that you do need not go to a distant office if you want to look at the data urgently.
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Email client Integration and sales forecasting are some other benefits of this software. The automation of business emails has reduced human efforts significantly. The forecasting of sales gives a clear idea of the demand for the products, resulting in a good market response.
Benefits of Online CRM Tools
You need not keep track of everything separately as all of them can be managed from a single place. As CRM tools is a scalable solution, you need not think about the growing size of your enterprise, it can be handled by scaling the software.
As everything is online, you do not need to worry about the loss of information. Document management and data mining also become easy which is very difficult to do manually.
The speeding up of the conversion process and lowering of the overall daily cost are some other benefits of implementing the CRM solution in your business.
Potential Issues can Face with Online CRM Software
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Along with numerous advantages, the online CRM system also has cons.
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Human interaction as the key element is eliminated by the implementation of web-based customer relationship management software. It is a concern as it makes a big difference when you interact with a person in real and virtual places.
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Some security issues may arise due to the remote access ability of CRM.
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Your employees have to learn it too so it may take time and money as well. The requirement for technical support specialists is another concern.
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You may not be willing to put the sensitive data in the hands of a third party but if you are hiring them, you have to! This is the major problem company deals with.
What Type of Buyer are You?
Depending on the capacity, capability, and willingness to track customer behavior and projects for good customer management, you must know which type of buyer you are. Here are all three types, listed and described:
1. Small Business Buyers
Many buyers want to implement new software within a few months. It reflects the small-business buyer behavior. Unlike giant competitors, these buyers do not need a regular or long-term evaluation of the customers.
2. Best-of-Breed Buyers
Some Vendors are capable of providing all the solutions in a single suite. These best-of-breed applications are purchased by best-of-breed buyers.
3. Enterprise Buyers
The buyers, who request the applicant tracking along with proper management, are the enterprise buyers. These buyers may request the customization of the existing solutions according to the need for their enterprise.
Online CRM System Research Guide
There are many online CRM solutions, available online, and offline in the market. It is important to know for you that all online CRM software solutions are not equally potent. You need to figure out the best and optimal solution for your business.
The size of the business, the product, the customer base, and many other things are involved in deciding the final online CRM software which shall suit your business.
If you are not aware of it or not finding enough information regarding the software for your business, many Research guides look at the insights for these programs to find out the best for you.
You can check out these guides and go through the statistics and decide for yourself which to choose for your business!!
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FAQs of Online CRM Software
2. Operational CRM
3. Analytical CRM
4. Collaborative CRM