Best Problem Management Software for 2023
Best Problem management software is Zoho Desk, Zendesk, SoftExpert Problem, Sunrise Service Management, Jira, SolarWinds, and Zoho Projects. Don’t let the problems renew business operations; manage them like a pro with one of Best problem management software systems.
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List of 20 Best Problem Management Software
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Starting Price: Available on Request
Recent Review
"zoho desk" - Radwa
Category Champions | 2023
CMW Tracker provides non-coding workflow software for business process modeling and management, workflow automation and productivity boost. Minimize dependency on IT and empower non-technical users to design, run and modify Workflows with drag-and-drop simplicity. Read CMW Tracker Reviews
Starting Price: Starting Price: $29.99 User/Month
Recent Review
"Automate Business Processes for 24/7 with Comindware Tracker " - Trinity Maruez
| Pros | Cons |
|---|---|
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Comindware Tracker do not require coding or IT external support to automate business procedures like time and expense tracking on projects. |
Comindware Tracker do not have on-premises versions for all operating systems, but we are satisfied with the cloud based version. |
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No complex IT is needed while creating workflow builders since business users are guided step by step. With separate workspaces, it is easy to create workflows for each department. |
Comindware Tracker for the entire period I have used it, has been my go-to business process automation platform with zero flaws. |
Category Champions | 2023
Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Jira review" - JAIME MEJIA
| Pros | Cons |
|---|---|
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It is a fairly rigid tool that, if you know how to use it, can show good metrics for both the scrum master and the developers. |
at first it can be a bit complicated to use, it has many rules and it takes time to learn all of them |
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It's integration with Slack or teams. It makes it so easier to send alerts regarding various deployment activities |
We need full fledged mobile app |
Contenders | 2023
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Category Champions | 2023
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Zoho's task management software is the best way to keep track of everything right from simple tasks to complex projects - all in one place. Read Zoho Projects Reviews
Starting Price: Starting Price: $4 Month/User (upto 50 users) if billed annually, plus tax as applicable
Recent Review
"Great CRM system " - Niclas Rossouw
| Pros | Cons |
|---|---|
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Being able to keep complete track of all projects/trainings |
has some errors at times but really rare |
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Features & Support |
Project Tracking features for Client users can be imporved. |
High Performer | 2023
SmartSheet is the world's leading enterprise SaaS base collaboration solution for organizations and easily to managing and automatically work. It has combines ease use of a spreadsheet with collaborative file sharing. Read Smartsheet Reviews
Starting Price: Starting Price: $14 User/ Month
Recent Review
"Very nice" - Mamta Nagpal
| Pros | Cons |
|---|---|
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Speed accuracy |
Search |
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The best thing in Smartsheet is the automated workflow and Smartsheet dashboard, Its is amazing and also a Smartsheet solution center have various templates which can be easily used |
There's no availability to download multiple rows attachment in Smartsheet spread sheets |
Category Champions | 2023
Freshservice is a cloud based ITSM Solution
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide. Read Freshservice Reviews
Starting Price: Starting Price: $19.43 Agent/Month Billed annually
Recent Review
"Good " - Pinky Subhash Chandra Agarwal
| Pros | Cons |
|---|---|
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Product is easy to use. Convenient and simple to understand, even for a fresher. |
Canned response feature, Escalation feature can be improved as of now. |
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Ease of use and its varied set of features. |
ITIL alignment. |
Contenders | 2023
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Starting Price: Starting Price: $8 Technician/Month
Recent Review
"I used this for a good time, it's best" - Mudit Mishra
| Pros | Cons |
|---|---|
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Just awesome |
I didn't find that |
Emergents | 2023
Creatio is the global supplier of no-code platform for industry workflows automation and CRM. Creatio’s customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Read Creatio Reviews
Starting Price: Available on Request
Recent Review
"Good software for customer support" - Viral Virani
Category Champions | 2023
Ivanti IT Asset Management (ITAM) is a complete and best asset management software designed for small and medium businesses. It is a business practice that includes overseeing and enhancing the buy, arrangement support, use, and transfer of software resources within an association. Read Ivanti IT Asset Management Reviews
Starting Price: Available on Request
Recent Review
"Ivanti Asset Bar Coding Scanning v1" - Ivanti Freelance Consultant
| Pros | Cons |
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Bar Code Scanning |
Only support some Android Based Scanners |
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The major advantage of this software is that is can be customized as per your need and requirement. This way it can be suited to all sorts of organizations including SMS and enterprises. Another major feature is its 8 different languages versions. |
Happy with its help. |
Contenders | 2023
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews
Starting Price: Starting Price: $2995 Onetime
Recent Review
"Capable part of any major corporate surveillance strategy" - Aditya Pathak
| Pros | Cons |
|---|---|
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Alerting, Reporting, Alerting, Large network element vendor support, Support for the cloud and on-site |
You need to make the interaction between nodes in the map editor more intuitive. Warnings of nodes should be more straightforward to recognize and erase. |
Contenders | 2023
Software by Tecknodreams Software Consulting Pvt. Ltd
SapphireIMS is a fully featured Asset Management Software designed to serve Startups, Agencies. SapphireIMS provides end-to-end solutions designed for Windows. This online Asset Management system offers Cost Tracking, Procurement Management, Compliance Tracking, Contract/License Management, Configuration Management at one place. Read SapphireIMS Reviews
Starting Price: Available on Request
Recent Review
"SapphireIMS" - Aditya Sethi
| Pros | Cons |
|---|---|
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Scalability |
Afforadable |
Category Champions | 2023
SoftExpert Problem is a fully featured Problem Management software designed to serve SMEs, Startup, Agencies, Enterprises. SoftExpert Problem provides end-to-end solutions designed for Web App. This Problem Management software offers Track CAPA progress and deliverables, Automatically assign tasks, Dashboard at one place. Read SoftExpert Problem Reviews
Starting Price: Available on Request
Recent Review
"Win" - Dijamant
| Pros | Cons |
|---|---|
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Any product |
About profit |
Emergents | 2023
Unified Suite for IT Ops & Big Data Analytics
You will be able to carry out the root cause analysis of your operating system by using Motadata, the robust server management software. The noble and top-notch correlation engines of the leading server monitoring software are highly viable to spot out the issues. Learn more about Motadata
Starting Price: Available on Request
Emergents | 2023
Built for education & the public sector it is a project portfolio management tool that offers a suite of project management applications such as, document management, resource management, and time tracking. It can be scaled up to match any business size. Learn more about TeamDynamix
Starting Price: Available on Request
Emergents | 2023
Software by BOSS - Business Oriented Software Solutions
Known to serve wide industries, BOSS Solution, one of the leading IT asset management process has a very robust central support system. The ability of this asset management system to detect product and devices automatically makes it stand out from the crowd. Learn more about BOSSDesk
Starting Price: Starting Price: $19 Agent/Month
Emergents | 2023
Onspring is a dynamic supplier management software that simplifies the process of reporting and managing data, besides streamlining your workflow. This simple software has an easy-to-use interface. It also offers outstanding technical support to its users. Learn more about Onspring
Starting Price: Available on Request
Emergents | 2023
Software by SMART Service Desk
SMART SERVICE DESK ITSM is a fully featured Help Desk Software designed to serve Enterprises, SMEs. SMART SERVICE DESK ITSM provides end-to-end solutions designed for Windows. This online Help Desk system offers Multi-Channel Communication, Release & Deployment Management, Network Monitoring, IT Asset Management, Automated Routing at one place. Learn more about SMART SERVICE DESK ITSM
Starting Price: Available on Request
Emergents | 2023
Award Winning IT Service and Asset Mgmt Software
Alloy Navigator is a complete IT Service and Asset Management solution, based on ITIL and industry best practices, that offers an intuitive and easy-to-use approach to conducting Help Desk Ticketing, Software Licensing, Knowledge Management, Hardware and Software Auditing. Learn more about Alloy Navigator
Starting Price: Starting Price: $11 User/Month
Recent Review