Purchasing and implementing the best CRM software requires a great deal of consideration as well as comparison of important factors To get an in-depth comparative analysis, we have created a feature comparison that covers the many functionalities Salesforce and Microsoft Dynamics CRM have to offer. Deployment is one other factor that we’ve considered here like Salesforce is supported on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. On the other hand, Microsoft Dynamics CRM is supported on Web App, Windows desktop platforms and IOS, Android mobile platforms. Salesforce vs Microsoft Dynamics CRM - Which one is better? Let's find out
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Screenshot
Below section includes screenshots of Salesforce and Microsoft Dynamics CRM to help you compare the user interface.
Awards
Salesforce and Microsoft Dynamics CRM have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in CRM Software category.
Payment Methods
Below is the comparison of the starting price and payment method of Salesforce and Microsoft Dynamics CRM. You can purchase Salesforce with User/ Month payment plan. Information related to the payment plans of Microsoft Dynamics CRM is unavailable. Both Salesforce and Microsoft Dynamics CRM provide free trials for you to test the software before purchasing.
Features
Cloud Computing
Contact Manager
CRM & Sales Reports
CRM Analytics
Customer Support
Developer API
Document Management
Email Integration
Email Marketing / SMS Marketing
Invoice
Customer Support
Email Integration
Lead Generation
Marketing Automation
Marketing Collateral
Project Management
Supplier and Purchase Order Management
Solution Management
Sales Tracking
Opportunity Management
Case Management
Contact Manager
CRM
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Management
Customer Support
Developer API
Email Integration
User Ratings
Based on all the user reviews and ratings received by Salesforce and Microsoft Dynamics CRM in CRM software category, we’ve provided an average user rating for each software below. Salesforce has 20 reviews while Microsoft Dynamics CRM has 6 reviews.
Phani
Salesforce crm
Pros
Customer data management. Marketing strategy, sales cycle and service support.
Cons
Need to more customisation. Service support and. Cost is high.
Silky Singla
Microsoft Dynamics CRM
Pros
Data Unification is one the best features about this product.
Cons
Product is pricey as compared to market competitor products
Syed Farham
Best CRM Integration I Have Ever Used
Pros
User-friendly interface: The software is easy to use and navigate.Lead capture and contact management: NetHunt CRM allows businesses to capture leads and manage their contact information in one central location.Email integration: The software integrates with popular email platforms, making it easy to send mass emails and track email engagement.Task management: NetHunt CRM includes a task management feature that allows businesses to assign and track tasks for their team members.Affordable pricing: NetHunt CRM is an affordable option for small and medium-sized businesses.
Cons
Limited customization options: The software doesn't allow much customization, and that it is difficult to make changes to the layout and design.Data migration issues: I have experienced issues with migrating their data to the software.Limited reporting and analytics: The software has limited reporting and analytics capabilities, which may not be suitable for businesses with more complex reporting needs.Limited integrations: NetHunt CRM doesn't have as many integrations as some other CRM software.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying CRM software. Salesforce is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
Web App
Windows
Web App
IOS
Android
IOS
Android
(Not Provided by Vendor)
Plans and Pricing
Compare pricing of Salesforce vs Microsoft Dynamics CRM with the following detailed pricing plan info. Salesforce comes in 4 packages: SalesforceIQ CRM Starter, Lightning Professional, Lightning Enterprise, Lightning Unlimited. On the other hand, Microsoft Dynamics CRM has not provided information about its pricing.
SalesforceIQ CRM Starter
USD 25
User/ Month
- One list
- Automatic data capture
- Customisable sales tracking for one list
- Intelligent follow-up reminders
- Contact auto-complete
- Shared address book
- Sent-email notifications
- Seamless collaboration
- Smart mobile apps
- Webinars and live trainings
Lightning Professional
USD 75
User/ Month
- Complete CRM for any size team
- Account and contact management
- Opportunity tracking
- Lead Management
- Task and event tracking
- Case Management
- Customisable reports and dashboards
- Mobile access and administration
- Native sales collaboration
- Email integration
- Single Sales Console app
- Limited number of processes, record types, profiles, and role permission sets
- Unlimited apps and tabs
- Salesforce Identity
- Campaigns
- Quotes and orders
- Collaborative forecasts
- Mass email
Lightning Enterprise
USD 150
User/ Month
- Deeply customisable sales CRM for your business
- Multiple Sales Console Apps
- Enterprise territory management
- Advanced forecasting
- Team selling
- Workflow automation
- Full profiles and page layouts
- Salesforce Private AppExchange
- Custom app development
- Integration via web service API
- Multiple sandboxes
- Report history tracking
- Approval automation
- SalesforceIQ Inbox
- Sales Data
- Salesforce Engage
- SteelBrick
Lightning Unlimited
USD 300
User/ Month
- Unlimited CRM power and support
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- SalesforceIQ Inbox
- Sales Data
- Salesforce Engage
- SteelBrick
Professional
USD 30
User/Month
- Perfect for a freelancer or a team of two. Organize your customer base, build sales pipelines and send email campaigns.
Professional Plus
USD 60
User/Month
- Great fit for a small team. Track team and business performance, collaborate with your colleagues, and automate your routine tasks.
Enterprise
USD 125
User/Month
- Best choice for a large company. Easily customize CRM to fit your business needs, automate business workflows, and integrate your favorite apps.
Customer Support
The quality and timeliness of support are an important parameter while comparing Salesforce with Microsoft Dynamics CRM. Salesforce offers phone, email, tickets, training as support to its customers while Microsoft Dynamics CRM provides email.
Phone
Tickets
Training
Phone
Live support
Tickets
Training
Languages Supported
Salesforce and Microsoft Dynamics CRM are supported in the following languages.
Chinese
Dutch
English
French
Italian
Spanish
Swedish
English
English
Typical Customer
The target customer base of Salesforce vs Microsoft Dynamics CRM is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Salesforce and Microsoft Dynamics CRM a bit better.