Purchasing and implementing the best CRM software requires a great deal of consideration as well as comparison of important factors To get an in-depth comparative analysis, we have created a feature comparison that covers the many functionalities Salesforce and Zoho CRM have to offer. Deployment is one other factor that we’ve considered here like Salesforce is supported on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. On the other hand, Zoho CRM is supported on Web App desktop platforms and IOS, Android mobile platforms. Salesforce vs Zoho CRM - Which one is better? Let's find out
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Screenshot
Below section includes screenshots of Salesforce and Zoho CRM to help you compare the user interface.
Awards
Salesforce and Zoho CRM have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in CRM Software category.
Payment Methods
Below is the comparison of the starting price and payment method of Salesforce and Zoho CRM. You can purchase Salesforce with Monthly payment plan. Whereas, Zoho CRM provides Monthly payment plan. Both Salesforce and Zoho CRM provide free trials for you to test the software before purchasing.
Features
Cloud Computing
Contact Manager
CRM & Sales Reports
CRM Analytics
Customer Support
Developer API
Document Management
Email Integration
Email Marketing / SMS Marketing
Invoice
Accounting
Capture Leads from Twitter/Facebooks
Case Management
Cloud Computing
Contact Manager
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Management
Customer Support
Accounting
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Document Management
Invoice
Performance Management
Product Database
Project Management
Appointment Management
User Ratings
Based on all the user reviews and ratings received by Salesforce and Zoho CRM in CRM software category, we’ve provided an average user rating for each software below. Salesforce has 20 reviews while Zoho CRM has 38 reviews.
Phani
Salesforce crm
Pros
Customer data management. Marketing strategy, sales cycle and service support.
Cons
Need to more customisation. Service support and. Cost is high.
Rajan Panchal
Great software to track user information
Pros
The workflow of the Zoho forms is impressive.
Cons
Zoho needs to give support to add google captcha v3 invisible captcha on the Zoho form.
nikhil sachan
eased my professional work
Pros
very precise to use and easy to customize according to your needs.
Cons
customization of date should be more improved as sorting dates some times tough
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying CRM software. Salesforce is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Zoho CRM is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
Web App
Windows
Linux
Macintosh
IOS
Android
IOS
Android
Android
IOS
Plans and Pricing
Compare pricing of Salesforce vs Zoho CRM with the following detailed pricing plan info. Salesforce comes in 4 packages: SalesforceIQ CRM Starter, Lightning Professional, Lightning Enterprise, Lightning Unlimited. On the other hand, Zoho CRM comes in 3 packages: Standard, PROFESSIONAL, ENTERPRISE.
SalesforceIQ CRM Starter
USD 25
User/ Month
- One list
- Automatic data capture
- Customisable sales tracking for one list
- Intelligent follow-up reminders
- Contact auto-complete
- Shared address book
- Sent-email notifications
- Seamless collaboration
- Smart mobile apps
- Webinars and live trainings
Lightning Professional
USD 75
User/ Month
- Complete CRM for any size team
- Account and contact management
- Opportunity tracking
- Lead Management
- Task and event tracking
- Case Management
- Customisable reports and dashboards
- Mobile access and administration
- Native sales collaboration
- Email integration
- Single Sales Console app
- Limited number of processes, record types, profiles, and role permission sets
- Unlimited apps and tabs
- Salesforce Identity
- Campaigns
- Quotes and orders
- Collaborative forecasts
- Mass email
Lightning Enterprise
USD 150
User/ Month
- Deeply customisable sales CRM for your business
- Multiple Sales Console Apps
- Enterprise territory management
- Advanced forecasting
- Team selling
- Workflow automation
- Full profiles and page layouts
- Salesforce Private AppExchange
- Custom app development
- Integration via web service API
- Multiple sandboxes
- Report history tracking
- Approval automation
- SalesforceIQ Inbox
- Sales Data
- Salesforce Engage
- SteelBrick
Lightning Unlimited
USD 300
User/ Month
- Unlimited CRM power and support
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- SalesforceIQ Inbox
- Sales Data
- Salesforce Engage
- SteelBrick
Standard
USD 10
User/Month
- Sales forecasting
- Reports and dashboards
- Document library
- Roles and profiles
- Mass email
- Call center connectors
- 100,000 records
PROFESSIONAL
USD 16.67
User/Month
- Includes everything in Standard +
- Email integration
- Social CRM
- Google AdWords integration
- Workflow automation
- Inventory management
- Macros
- Unlimited records
ENTERPRISE
USD 29.17
User/Month
- Includes everything in Professional +
- Territory management
- Custom applications
- Custom buttons
- Workflow approval processes
- Page layouts
- Custom modules
- Multiple currencies
Free
USD 0
User/Month
- Unlimited bases
- 1,200 records / base
- 2GB attachment space / base
- 2 weeks of revision and snapshot history
Plus
USD 10
User/Month
- Unlimited bases
- 5,000 records / base
- 5GB attachment space / base
- 6 months of revision and snapshot history
Pro
USD 20
User/Month
- Unlimited bases
- 50,000 records / base
- 20GB attachment space / base
- 1 year of revision and snapshot history
- Priority support
- Custom branded forms
- Personal views
- More colors and styling options
Customer Support
The quality and timeliness of support are an important parameter while comparing Salesforce with Zoho CRM. Salesforce offers phone, email, tickets, training as support to its customers while Zoho CRM provides phone, email, live support, tickets, training.
Phone
Tickets
Training
Phone
Live support
Tickets
Training
Phone
Live support
Tickets
Training
Languages Supported
Salesforce and Zoho CRM are supported in the following languages.
Chinese
Dutch
English
French
Italian
Spanish
Swedish
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Turkish
English
Typical Customer
The target customer base of Salesforce vs Zoho CRM is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Salesforce and Zoho CRM a bit better.