Best Self-Hosted Help Desk Software for 2023

Best self-hosted help desk software are Faveo HelpDesk, Spiceworks, Helpy, Deskpro, and Kayako. Let go of the discrepancies that arise because of manual tasks and implement self-hosted help desk software.

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List of 20 Best Self Hosted Help Desk Software

Showing 1 - 20 of 20 products
#1

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews

Starting Price: Starting Price: $25 User/Month

Mobile App
API
Free Trial

Recent Review

"Best CRM Management Tool For Enterprises" - Sabish Chaurasia

#2

ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, reporting are crucial features of ProProfs Help Desk. Read ProProfs Help Desk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"One of the best ticketing software available in the market" - Bernice Sander

Most Reviewed

Category Champions | 2023

#3

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Read Faveo HelpDesk Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Efficient piece of software to deliver needful and more customer related services." - Samuel

High Performer | 2023

#4

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. Read Spiceworks Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Contenders | 2023

#5

Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews

Starting Price: Starting Price: $15 Agent/ Month

Mobile App
API
Free Trial

Recent Review

"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi

Contenders | 2023

#6

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Good and essential tool for ticketing purpose" - Prachi Kurane

Contenders | 2023

#7

ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews

Starting Price: Starting Price: $8 Technician/Month

Mobile App
API
Free Trial

Recent Review

"I used this for a good time, it's best" - Mudit Mishra

Contenders | 2023

#8

Wowdesk is a fully featured Help Desk Software designed to serve Enterprises, Agencies. Wowdesk provides end-to-end solutions designed for Web App. This online Help Desk system offers Assignment Management, Document Storage, Complaint Classification, Quality Assurance Management, Issue Tracking at one place. Read Wowdesk Reviews

Starting Price: Available on Request

Mobile App
API

Recent Review

"Great help desk software for managing client requests" - M Abd Rabbo

Category Champions | 2023

#9

SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews

Starting Price: Starting Price: $2995 Onetime

Mobile App
Free Trial

Recent Review

"Capable part of any major corporate surveillance strategy" - Aditya Pathak

Emergents | 2023

#10

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Read osTicket Reviews

Starting Price: Available on Request

Mobile App
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Recent Review

"It is very easy to use" - Dhiren Panchal

Contenders | 2023

#11

Hesk is one of the best and fastest Helpdesk software, with their best in class customer support Hesk provides you grow your company in short space of time including features like Centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status. Read Hesk Help Desk Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"Heck help desk" - Anshul sharma

Contenders | 2023

#12

UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews

Starting Price: Starting Price: $49 Per Month

Mobile App
API
Free Trial

Recent Review

"Great Support and Ticketing Tool." - Kim Hanks

Emergents | 2023

#13

Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place. Read Deskpro Reviews

Starting Price: Available on Request

Mobile App
API

Contenders | 2023

#14

HelpSpot help desk system is a completely web based help desk software. It is a very simple and easy understanding to automatically centralize information and making easier tracking updates. Read HelpSpot Help Desk Reviews

Starting Price: Starting Price: $599 Per Year

Mobile App
API
Free Trial

Recent Review

"Auto-report generation is now easy" - Nes Patrick K. Señor

Contenders | 2023

#15

Track-It Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind. Read Track-It Reviews

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"It has a robust automated response system" - Bianca Dawe

Emergents | 2023

#16

Helpy is a great helpdesk system and even better that it is open source software. Rather than rely on an internal reporting system Helpy is fully integrated with Google Analytics Track and view reports on how many tickets are coming in as well as the productivity of agents. Learn more about Helpy

Starting Price: Starting Price: $199 Month/Bill annually

Mobile App
API
Free Trial

Emergents | 2023

#17

Jitbit Helpdesk is web-based helpdesk ticketing system which accessible from anywhere with just a browser, works on smartphones and touch devices. Learn more about Jitbit Helpdesk

Starting Price: Starting Price: $1199 Onetime

Mobile App
API
Free Trial

Emergents | 2023

#18

Paldesk helps you to stay connected with your customers by all means. This help desk software captures the leads automatically, generates responses timely and create tickets as per categories easily. Learn more about Paldesk

Starting Price: Starting Price: $11 Agent/Month

Mobile App
API
Free Trial

Emergents | 2023

#19

An all in one web-based software, Focalscope is a powerful help desk ticketing software and also provides Live chat system. It connects data seamlessly between communication channels and supports cloud-based solutions. Learn more about FocalScope

Starting Price: Starting Price: $9 Per Month

Mobile App
API
Free Trial

Emergents | 2023

#20

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more. Learn more about SmarterTrack

Starting Price: Available on Request

FAQs of Self Hosted Help Desk Software

Self-hosted help desk software manages calls and queries from customers but without any type of manual employee involvement.

Last Updated: February 27, 2023