Best Self-Hosted Help Desk Software for 2023
Best self-hosted help desk software are Faveo HelpDesk, Spiceworks, Helpy, Deskpro, and Kayako. Let go of the discrepancies that arise because of manual tasks and implement self-hosted help desk software.
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List of 20 Best Self Hosted Help Desk Software
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Best CRM Management Tool For Enterprises" - Sabish Chaurasia
ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, reporting are crucial features of ProProfs Help Desk. Read ProProfs Help Desk Reviews
Starting Price: Available on Request
Recent Review
"One of the best ticketing software available in the market" - Bernice Sander
| Pros | Cons |
|---|---|
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Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications. |
ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more. |
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The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc. |
We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users. |
Category Champions | 2023
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Read Faveo HelpDesk Reviews
Starting Price: Available on Request
Recent Review
"Efficient piece of software to deliver needful and more customer related services." - Samuel
| Pros | Cons |
|---|---|
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Easy, user-friendly software that can be used to interact with customers on a daily basis. |
N / A |
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it's very easy to use for all users |
live chat with users I think will be great |
High Performer | 2023
Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. Read Spiceworks Reviews
Starting Price: Available on Request
| Pros | Cons |
|---|---|
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--- It's a FREE ! --- It's easy to set up --- The ticketing system is clean and efficient --- Ease of customization for easy adoption --- Reporting is robust and easy to use --- Strong community support |
--- The addition of other components can make it a little clunky --- Not able to make installation on Linux server |
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Combination of ticketing tool and it inventory management |
Should be available for linux platform aswell |
Contenders | 2023
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews
Starting Price: Starting Price: $15 Agent/ Month
Recent Review
"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi
| Pros | Cons |
|---|---|
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Information of who else viewing conversation |
Email notifications of conversation |
Contenders | 2023
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews
Starting Price: Available on Request
Recent Review
"Good and essential tool for ticketing purpose" - Prachi Kurane
| Pros | Cons |
|---|---|
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Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement |
It logs you out every 10 mins if not in use. |
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Easy and user friendly tool for ticketing purpose. This tool can be linked to other software for generating automatic tickets. Can link incidents to problem and change management tickets. Can assign multiple tickets at a time |
Sysaid logs you out every 10mins if not in use. Sometimes tickets are not generated for alerts received on monitoring tools. |
Contenders | 2023
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Starting Price: Starting Price: $8 Technician/Month
Recent Review
"I used this for a good time, it's best" - Mudit Mishra
| Pros | Cons |
|---|---|
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Just awesome |
I didn't find that |
Contenders | 2023
Wowdesk is a fully featured Help Desk Software designed to serve Enterprises, Agencies. Wowdesk provides end-to-end solutions designed for Web App. This online Help Desk system offers Assignment Management, Document Storage, Complaint Classification, Quality Assurance Management, Issue Tracking at one place. Read Wowdesk Reviews
Starting Price: Available on Request
Recent Review
"Great help desk software for managing client requests" - M Abd Rabbo
| Pros | Cons |
|---|---|
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Simplicity - The Intuitive user interface - The workflow customization- Price |
Cannot be integrated with Instagram |
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Hmm |
Umm |
Category Champions | 2023
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews
Starting Price: Starting Price: $2995 Onetime
Recent Review
"Capable part of any major corporate surveillance strategy" - Aditya Pathak
| Pros | Cons |
|---|---|
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Alerting, Reporting, Alerting, Large network element vendor support, Support for the cloud and on-site |
You need to make the interaction between nodes in the map editor more intuitive. Warnings of nodes should be more straightforward to recognize and erase. |
Emergents | 2023
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Read osTicket Reviews
Starting Price: Available on Request
Recent Review
"It is very easy to use" - Dhiren Panchal
Contenders | 2023
Hesk is one of the best and fastest Helpdesk software, with their best in class customer support Hesk provides you grow your company in short space of time including features like Centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status. Read Hesk Help Desk Reviews
Starting Price: Available on Request
Recent Review
"Heck help desk" - Anshul sharma
| Pros | Cons |
|---|---|
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User interface |
Nothing |
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I must say that the software helped us to establish our online business. Starting from creating a website to online promotions; it helped me at each step. Its mobile app support is another major advantage. |
I have a pretty pleasing experience with the software as of now. |
Contenders | 2023
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Starting Price: Starting Price: $49 Per Month
Recent Review
"Great Support and Ticketing Tool." - Kim Hanks
| Pros | Cons |
|---|---|
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Great tool to manage customers requests, as well as a powerful ticketing system for internal needs. |
May seem a little complicated in the beginning as contains a lot of features. |
Emergents | 2023
Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place. Read Deskpro Reviews
Starting Price: Available on Request
Contenders | 2023
HelpSpot help desk system is a completely web based help desk software. It is a very simple and easy understanding to automatically centralize information and making easier tracking updates. Read HelpSpot Help Desk Reviews
Starting Price: Starting Price: $599 Per Year
Recent Review
"Auto-report generation is now easy" - Nes Patrick K. Señor
| Pros | Cons |
|---|---|
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No matter how experienced you are report generation is something which is highly strenuous and taxing job. But this software performs it in simplest and easiest way. I found it this module very useful. |
Though the mobile app is highly competent, I would like to see more features. |
Contenders | 2023
Track-It Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind. Read Track-It Reviews
Starting Price: Available on Request
Recent Review
"It has a robust automated response system" - Bianca Dawe
| Pros | Cons |
|---|---|
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I must say that the software has an innovative and constructive automated response system that responds to all our queries promptly. I found it very useful especially when we need to have a particular file out of hundreds of such records. |
We are quite happy with its help and implementation. |
Emergents | 2023
Helpy is a great helpdesk system and even better that it is open source software. Rather than rely on an internal reporting system Helpy is fully integrated with Google Analytics Track and view reports on how many tickets are coming in as well as the productivity of agents. Learn more about Helpy
Starting Price: Starting Price: $199 Month/Bill annually
Emergents | 2023
Jitbit Helpdesk is web-based helpdesk ticketing system which accessible from anywhere with just a browser, works on smartphones and touch devices. Learn more about Jitbit Helpdesk
Starting Price: Starting Price: $1199 Onetime
Emergents | 2023
Paldesk is an omnichannel platform that helps conv
Paldesk helps you to stay connected with your customers by all means. This help desk software captures the leads automatically, generates responses timely and create tickets as per categories easily. Learn more about Paldesk
Starting Price: Starting Price: $11 Agent/Month
Emergents | 2023
An all in one web-based software, Focalscope is a powerful help desk ticketing software and also provides Live chat system. It connects data seamlessly between communication channels and supports cloud-based solutions. Learn more about FocalScope
Starting Price: Starting Price: $9 Per Month
Emergents | 2023
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more. Learn more about SmarterTrack
Starting Price: Available on Request