Best Shop Management Software in 2023

For retailers, owners of medical shops, and other business owners, an effective shop management software is essential to streamline daily operations and foster expansion.

Utilizing antiquated technology or manually managing shops does not give enough insight into the process flow. It may also result in losses due to shifting client expectations and uncertainty during employee transitions.

The best software for shop management can increase sales and enhance client satisfaction. It is made feasible by receiving reminders for important activities and managing various procedures in multilocation stores from start to finish.

You can use these software programs to handle inventory management solutions, POS operations, CRM, loyalty programs, billing, and other related procedures to give your customers the greatest retail system possible.

Let’s explore the shop management system, its benefits, and its multiple features. We have churned out a list of the top 15 shop management software for you. 

What is Shop Management Software?

Shop management software is a software type that enables you to expand your business with the least number of individuals and expertise. It automates POS operations, purchases, inventory, CRM, loyalty, accounting, and many other processes for increased profitability, productivity, and customer satisfaction.

Shop management Software offer features and capabilities for efficient store management, whether for retail business, medical, grocery, jewelry, footwear, or clothing.

With computerized hardware and comprehensive computer software, the shop management system automates the pre-existing manual system to meet their needs. It enables storing valuable data for a longer time with simple access and manipulation.

What are the Benefits of Using Shop Management Software?

Shop software is crucial in equipping the team with the appropriate tools to  provide consumers with excellent service. It aids the decision-makers in managing their businesses from any location and eliminates the need for supervisors to track shop operations accurately. It also empowers staff to provide clients with a seamless shopping experience.

The benefits of using software for shop management include the following:

1. Improved Productivity

   You can maximize your work efficiency in minimal time with an organized and consistent shop management system.

   Utilizing store keeping software will reduce the time necessary to execute, audit, and monitor your goods. You can watch the stock levels for your merchandise using a single interface, keep tabs on what’s selling and what isn’t, locate supplier details, and link to payment apps for billing and purchase orders.

2. Automate Manual Tasks

   The best online shop management software can automate your company’s management processes, increasing count reliability and revenue while reducing human error. The software gives you real-time information saving employees time from recounting stock. 

   You can immediately access reliable and exact information on your phone or tablet screen to inspect and count certain stock levels.

    Users can gain computations, budget tracking for accurate mathematical calculations, and quantity counting without human mistakes.

3. Boost in Customer Service

   Customer satisfaction heavily relies on giving customers the right thing at the right time. With the help of automated low-stock alerts, your company can keep the preferred goods in stock. You can order more with centralized supplier information by viewing the quantities already on hand.

   Retaining in-demand goods in stock helps convert one-time shoppers into dedicated customers. They are confident that you will have their requirements, so they keep coming back to your store to make purchases. As a result, shop management software can aid client retention and acquisition.

4. Organized System

   Your company will become less effective if your product storage area is disorderly. Keeping track of each item in your stock’s quantity will take time and effort. Things being out of supply and preventing you from making more potential sales can result from not recognizing the number of items. 

   An ordered stockpile makes it simpler to keep track of item amounts and is also easier to manage. Applications for asset analysis and planning can help you keep track of item numbers. However, the shop owner and staff are ultimately responsible for maintaining a well-organized physical inventory.

5. Fewer Errors and Discrepancies

   An online shop management software can reduce errors and conflicts between your records and orders. Spreadsheets are a manual inventory tracking approach that is challenging to keep up and subject to errors.

   You won’t have accurate inventory counts without the most recent information, which could result in excess stock or stockouts. Manual operations in customer support, delivery, and restocking can also cause errors.

Features of Shop Management Software

Every shop management software software varies from the other. The features of the software differ too. But, certain functionalities are crucial for the seamless operation of store management software.

Let’s delve into the must-have features of a shop management software. 

1. Accounting and Billing

   The software takes care of every account and billing. To make filing taxes easier, shop management software is GST compliant. The software can be integrated with accounting programs like Tally if it lacks essential accounting features. 

   For example, customers can readily view medicine details on the website before purchasing and are thus more informed. The software is used to ensure an omnichannel strategy that increases customer satisfaction.

2. Customer Data Storage

   Customers’ experiences can be enhanced by securely storing and viewing their data in an online repository. Based on what the user has previously enjoyed and purchased, the program may offer recommendations in some situations

3. Analytics and Reporting for Data

   A shop management system can quickly sort and analyze data from the supply chain through purchase and beyond. Eliminating the need for manual computations helps store owners and employees run their businesses more efficiently.

4. Store Inventory Management

   Retail, medical, and similar outlets that serve business sectors must constantly monitor their stock levels. The tracking of goods from the time of acquisition to the point of sale is made possible by the online shop management system.

   Because of this, you can make better judgments depending on the status of orders, sales data, delivery, and other factors by receiving real-time information and notifications about inventory levels. This aids in preventing losses in pharmacies brought on by the wastage of medications after their expiration dates.

   They may then go forward and make better decisions based on things like profit margins and consumer purchasing trends.

5. Web Store

   The majority of solutions for software for shop information management systems have an integrated e-commerce system that works with your offline business.

6. Customer Relationship Management

   The program aids business owners in comprehending consumer behavior and selecting the appropriate market for campaigns that increase sales and aid in retaining customers.

   For instance, they can use targeted emails and SMS to boost foot traffic or use loyalty programs to reward loyal customers.

15 Best Shop Management Software for Retail Stores

1. Netsuite

One of the foremost shop management solutions available in the market, Netsuite, has been designed specifically for fast-growing businesses to enhance the performance of their key processes. This ERP software helps you to make data-driven decisions.

While on the one side, it provides you with total control over your inventory; the software also manages the outbound logistics and procurement processes with the utmost ease. In other words, it brings unparalleled efficiency to the complete shop management process.

Features

• Offers a clear insight into the entire supply chain
• Automated invoicing and payment management make the quote-to-quote processes faster
• Intuitive dashboards
• Allows you to make informed, data-driven decisions
• Proper management of assets

Pros

• Downloads data for any required time period
• Allows users to customize reports by using data fields 
• Amazing integration features
• Easy to use

Cons

• Critical implementation
• Average customer service
• Issues with reporting functionality

Pricing

Please connect with the vendor for pricing.

2. Epos Now

Epos Now is shop management software for small to mid-sized businesses. It assists enterprises with Inventory Management, Customer Management, and Retail Accounting Management.

Retailers use Epos in several sectors, including clothing, furniture, home decor, grocery stores, athletic goods shops, and many more. The shop management system incorporates electronic scale, barcode scanners, credit card payment, automated discounts, order cancellation, and more.

Features

• Retail CRM Software
• Retail Management Software
• Retail POS System
• E-commerce Integration
• Small Business POS System

Pros

• Great integration features
• Versatile software
• User-friendly solution
• Easy to use

Cons

• Rounding errors
• Average customer service
• Average layout

Pricing

Epos Now comes with a free version and a free trial period, but you can access all its features only from its paid version, which starts at $39 per month.

3. Traqq

Managing a remote team can get overwhelming; an ideal time-tracking solution is key. Traqq is easy to implement and uses software to check employee productivity and work billable hours effectively.

Traqq is explicitly designed to ensure productivity. It lets you capture screenshots and screen recordings. Furthermore, it automatically logs activity levels and the website/app used to record user activity.

Detailed timesheets and performance stats are designed to optimize your company’s performance. You can always fall back on the recorded data, analyze it and help your employees perform better.

Features

• Real-time online & offline tracking of productive hours
• Screen recordings & screenshots
• Productivity stats & activity timesheets
• Apps & websites usage stats
• Customized reports for users, groups, and projects
• Invoice report generation
• Users’ privacy protection

Pros

• Anti-cheating algorithms
• User-friendly interface
• Unlimited number of free users in beta
• Tight AWS S3 security protection & SSL encryption security

Cons

• Limited to a selected language
• Lacks a phone app
• Needs graphic chart for timesheets

Pricing

Traqq provides its services for free with unlimited access to its features. It also offers two pricing options starting from $6 per month.

4. Lightspeed Retail

The best cloud-based POS system, the Lightspeed Retail software, was built to allow users to access it anytime from anywhere. Perfect for different types of businesses, this shop management software offers you powerful inventory management, reporting, ordering, quoting, analytics, and various other features.

Features

• Offers powerful inventory management and product tracking features
• Multi-store management for managing a network of stores
• Product customization is also available

Pros

• Seamless integration with POS and eCommerce
• Excellent technical support
• Easy to set up
• Amazing reporting options

Cons 

• Limited payment processing options
• Complex for small businesses
• Needs update on various features

Pricing

You can easily avail Lightspeed retail software by paying $69 per month. It has four pricing options.

5. Marg

The Marg software is perfect for SMEs with over 800 support centers and over 9 lac users. With a centralized and powerful control system, the software helps you manage your store’s entire supply chain efficiently.

Features

• Offers powerful inventory, supply chain, purchase, fleet, and financial management
• Makes it easy to generate the bill of materials
• Comes with easy to use interface and invoicing feature for your store

Pros

• Great for maintaining stocks
• Seamless inventory management system
• Easy to use
• Excellent accounting features

Cons

• Average customer support
• Average UI
• Technical glitches

Pricing

The pricing of Marg starts from $350 per user. It offers two other pricing packages.

6. Virtual Splat

Virtual Splat software for controlling your inventory, stock, and other processes allow you to manage your business processes anywhere at any time without any trouble. Being cloud-based, the software offers an easy-to-use interface and also comes with a lot of customization options.

Features

• Offers proper warehouse management and inventory control
• Provision to integrate several user accounts
• Integrated with sales forecasting, sales tracking, billing, and invoice-generating features
• Tracks inventory efficiently with the software

Pros

• Great end-to-end support
• Good reporting capabilities
• Easy installation process
• Easy to use

Cons

• Dashboard should be improved
• Mobile app needs update
• Scope for more features

Pricing

Please connect with the vendor for pricing.

7. Eazy ERP

Eazy ERP is one of the most useful and user-friendly software. It is perfect for small and medium-scale enterprises that look forward to enhancing the efficiency of their business processes. Offering proper inventory and financial management features, this software allows you to boost your store’s performance significantly.

Features

• Makes sure that you get proper control over your inventory, supply chain, and warehouse processes
• Integrated accounting software feature lets you keep a tab on finances.
• Manage the sales process with the utmost ease

Pros 

• Fast response time
• Streamlines operational processes
• Great integration options 
• Excellent quality control

Cons

• Technical glitches
• Average customer service
• Slow loading time

Pricing

The basic pricing policy of Eazy ERP starts from $4. It is a one-time payment.

8. Retail Pro

A fully integrated shop management software, the Retail Pro software brings maximum efficiency to your store’s processes. Whether it’s retail automation, billing, sales management, invoicing, inventory management, or any other method, you can perform all the feats with the help of this software.

Features

• Allows you to open and manage your e-commerce store
• Provides you with complete control over the supplier and purchase order management
• Takes care of end-to-end inventory management, ensuring efficient store management

Pros

• Interface customization capabilities
• Easy handling promotions
• Reliable and stable software
• Supports regional requirements

Cons 

• Issues with serial number tracking and reporting
• Out of date interface
• Runs comparatively slow

Pricing

Please connect with the vendor for pricing.

9. Zipline

Retail communication software you’ll use (and love!). Zipline offers comprehensive communication and task management software to help retailers coordinate their brick-and-mortar stores and boost the execution and employee engagement.

Features

• Cloud-based, which takes very little IT work and can be rolled out in as little as a month
• Mobile and desktop friendly, so your store teams have options. Built for the front of the store and back of the office alike
• Enterprise-grade supports global, multi-brand retailers in all their countries and languages.

Pros

• Easy to use
• Intuitive platform
• Helpful reporting on task execution and readership
• Easy to take follow-ups on incomplete tasks

Cons

• Needs an automated email system
• Needs customer-specific development
• Issues with message editor feature

Pricing

It is a subscription-based service. Please connect with the vendor for pricing.

10. ShopKeep

ShopKeep is shop management system for retail businesses, restaurants, bars, franchises, and quick-serve companies that runs on Android devices and IP. The application supports a touchscreen interface. On an iPad or Android tablet, devi helps us to add or remove orders from wish lists. 

ShopKeep POS software provides an incorporated register to keep records of checks and payments. Users can maintain several payment entries and split or pass payments between various accounts. They accept all charges, including cash, credit card, and gift cards.

Features

• Real-time reports and analytics
• Easy labor tracking
• Sales trend reporting
• Simplified inventory management
• Streamlined Staff Management

Pros

• Easy to use
• Great integration features
• Excellent backup office system
• Easy to manage shifts and track payrolls

Cons 

• Average inventory control feature
• Inadequate financial reporting 
• Average customer service

Pricing

The pricing starts from $69 per month. ShopKeep comes with a free version and offers two other pricing options.

11. Zoho Inventory

Zoho Inventory is a cloud-based shop management software that supports small and medium-sized companies. Zoho Inventory includes reporting and analysis in vendor inventory management traceability, estimation of built-in shipments, tracking, and delivery confirmation.

The shop management software enables users to create purchase orders, backorders, and shipments to drop off. With the serial number and batch tracking feature, users can track any item in the inventory.

Features

• Creating and tracking the inventory
• Grouping items together
• Electronics Part Catalog Software
• Kitting and Bundling of items
• Serial Number Tracking

Pros 

• Excellent features 
• Automatically adjusts inventory
• Easy to use
• Seamless integration with Zoho books

Cons

• Average customer service
• Technical glitches
• Basic reports

Pricing

Zoho Inventory comes with a free version and a free trial period. The paid version of the Zoho Inventory starts at $59 per year. For a professional plan, one must spend $99. It also has a premium package starting at $159 per year.

12. Cin7

Cin7 is a comprehensive, automated point-of-sale package and software for store management designed to meet the needs of businesses of different sizes and industries. Fully cloud-based, this platform provides top-of-the-line technology allowing you to distribute your goods efficiently.

 It integrates all the inventories and helps in the handling of several channels of distribution in one network. It also offers a more in-depth view of how your stores and online sales need to be handled across outlets.

Features

• Automates inventory management
• Improves inventory management
• Better stock and cost visibility
• Optimizes financial tracking
• Makes data easily accessible

Pros

• Excellent reporting capabilities
• Highly customizable features
• Regular updates
• Amazing add-ons and integrations

Cons

• Bug issues
• Non-responsive EDI team
• Messed up stock sync

Pricing

Cin7 comes with a free trial period. The paid version of Cin7 starts at $325 per month.

13. Invoay Software

Retail enterprises may manage all aspects of their operations with the help of Invoay Software, including billing, customer service, and employee management.

The shop management system facilitates multi-user operations at several chains and franchise outlets. Additionally, adaptable mobile apps help businesses become more visible and enable mobile-client interaction.

From a single location to a large chain, Invoay can manage various tasks such as billing, packages, memberships, appointments, stock levels, customer loyalty, business marketing, employee productivity, costs, and profitability.

Features

• Effectively manage employee scheduling
• Allows barcode integration
• Improves customizable branding
• Easy compensation management
• Effective payroll management

Pros

• Easy to use
• User-friendly interface
• Accurate reports
• Highly flexible

Cons

• Technical glitches
• Slow to upload at times
• Average customer service

Pricing

Please connect with the vendor for pricing.

14. Logic ERP

Logic ERP’s module-based design optimizes retail operations like sales order acceptance and tracking, financial accounting and billing, customized reporting, and more.

Additionally, several business verticals, such as FMCG, pharmaceuticals, electronics, telecom, food, and drinks, can choose the pertinent modules and tailor them to their needs.

Features

• Configurable scheme engine
• Customizable business insight dashboard
• Comprehensive replenishment modules
• Manages centralized loyalty, credit notes, etc.
• Multiple payment modules

Pros

• Seamless POS transactions
• Ideal accounting, inventory, and billing processes
• User-friendly software
• Improved API with customizable forms

Cons

• Slow loading speed
• Technical glitches
• Outdated interface

Pricing

• Please connect with the vendor for pricing

15. eR4U

Pharmacy and optical services are among the industries served by the eR4u shop management and billing software. Using it, users can immediately push inventory to internal web stores and receive direct payments.

To expand your business, you can develop various promotions and discounts based on client information. It speeds up the entry of additional purchases and builds masters depending on the information about the specified objects. There is a built-in barcode scanner in the mobile app.

Features 

• Offers bar coding scanning
• Effective and accurate invoices
• Sales promotions handling
• Effective inventory management software

Pros

• Easy to use
• Multiple useful features
• Great integration with other systems
• User-friendly software

Cons

• Lags at times
• Needs improvement on features
• Long installation time

Pricing

• The pricing starts from $99.87. There are four pricing features available for eR4U software.