Best Softphone Software for Businesses in 2023
Best softphone software includes Servetel, Freshdesk Contact Center (formerly Freshcaller), Evoice, 3CX, and ZoiPer. This software allows you to take your work phone wherever you go. It can be installed on a laptop, tablet, or smartphone, enabling you to leverage the same powerful performance and connection your work phone has.
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List of 20 Best Softphone Software
Category Champions | 2023
CallRail call tracking software provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring. Read CallRail Reviews
Starting Price: Available on Request
Recent Review
"Agency Calltracking Solution" - Jorge Peralta
You can convert your cell phone into a business virtual phone system using the office phone solutions provided by UniTel Voice. This office phone system also allows the forwarding of calls, texts, and fax to the home or office devices of team members. Learn more about UniTel Voice
Starting Price: Starting Price: $9.99 Per Month
Category Champions | 2023
Call center software for sales and support teams
CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. This online Call Center offers Queue Management, Call Recording, Contact Management, VoIP at one place. Read CloudTalk Reviews
Starting Price: Starting Price: $25 User/Month/Billed Annually
| Pros | Cons |
|---|---|
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Well sold to us! The integration into our crm and recording feature. |
Their terms and conditions are awful - really unfair on their customers. Their app is very weak. |
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Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. |
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call |
Emergents | 2023
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Starting Price: Starting Price: $19.99 User/Month
Emergents | 2023
Call center software for startups and small teams
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)
Starting Price: Available on Request
Category Champions | 2023
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. Read RingCentral Reviews
Starting Price: Starting Price: $19.99 User/Month
Recent Review
"Descent product" - Rahul Deewan
| Pros | Cons |
|---|---|
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Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth. |
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting. |
Emergents | 2023
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Learn more about Voiso
Starting Price: Starting Price: $49 Single User
Category Champions | 2023
Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews
Starting Price: Available on Request
Recent Review
"The best call center software!" - Jesse Frohling
| Pros | Cons |
|---|---|
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Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money. |
Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it. |
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List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support |
It requires a newer computer and strong internet. |
Category Champions | 2023
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team. Read LiveAgent Reviews
Starting Price: Starting Price: $9 Agent/Month
Recent Review
"easy to use and very helpful customer service tool" - Jozef
| Pros | Cons |
|---|---|
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That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click. |
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it. |
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The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective. |
The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better. |
Category Champions | 2023
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Starting Price: Available on Request
Recent Review
"Satisfaction with services." - Vasundhara Tyagi
| Pros | Cons |
|---|---|
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Everything |
Nothing |
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Onboarding |
Whatsapp integration |
Emergents | 2023
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Starting Price: Starting Price: $77.15 Per 3 Months
Recent Review
"We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way." - Soumya Thakur
| Pros | Cons |
|---|---|
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It has helped us manage our calls in the best possible and effectiveway. |
Sometimes the international calls get disconnected. |
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We are gald we switched to this software for calling. It has helped us make the call process more relaxing |
there is no free-trial session available. |
Category Champions | 2023
Softphone.Pro is advanced softphone dialer software designed for sales managers, receptionists, & call centre agents. The software comes with an easy to read dashboard for evaluating key metrics. It is compatible with most IP PBXs, & VoIP service providers. Read Softphone.Pro Reviews
Starting Price: Available on Request
Recent Review
"Awesome ????" - Gajanan S G
| Pros | Cons |
|---|---|
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Very easy to generate with CRM software. |
This product already a good one, but if u improve something than change background image of calling sheet. |
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Every think is good I liked every think it s so easy |
I think every think It s ok and am sure soft phone will help so much every one |
Contenders | 2023
Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Read Nextiva Reviews
Starting Price: Starting Price: $19.95 Per Month
Recent Review
"My Experience with Nextiva" - Arnie Francisco
| Pros | Cons |
|---|---|
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I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal. |
The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly. |
Contenders | 2023
T-max has 3 various Dialers to choose of Predictive Dialer, Inbound and Outbound Blend Voice Broadcast Dialer it is a super flexible and fully customizable. The Predictive Hosted Auto Dialer is similar manually dialing on steroids. Read T-Max Dialer Reviews
Starting Price: Starting Price: $100 User/Month
Recent Review
"Great Service" - Keith Gentz
| Pros | Cons |
|---|---|
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Easy to use and made me increase my sales by 3 fold. Couldn't do my job without it. |
None to report |
Contenders | 2023
Five9 is a leading provider of cloud contact center software. It are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Read Five9 Reviews
Starting Price: Available on Request
Recent Review
"Five9" - Allison Papasin
| Pros | Cons |
|---|---|
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Convenience |
Heavy use of data |
Emergents | 2023
Twilio call tracking is a better way to measure call tracking conversionInstantly provision phone numbers for marketing campaigns or lead gen, and track results. It make products and decisions every day around our core values. They drive what we build and they drive what we do for your customers. Read Twilio Reviews
Starting Price: Available on Request
Recent Review
"Good Comment" - Watch Dogs
Emergents | 2023
Mizu Software is feature-rich softphone software that is compatible with SIP devices. This robust Windows-based software comes with call recording, contact management, & audio/video conferencing features. It can be seamlessly integrated with all VoIP systems. Learn more about Mizu Software
Starting Price: Available on Request
Emergents | 2023
Grandstream is the best softphone software that has been empowering businesses in over 150 countries across the globe. This award-winning software offers myriad tools & technical support options to help you get the most out of your communication solution. Learn more about Grandstream
Starting Price: Available on Request
Emergents | 2023
Evoice digital voice logging has been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere. Learn more about Evoice
Starting Price: Starting Price: $12.99 User/ Month
Emergents | 2023
Encrypt all your VoIP calls and be assured for secure communication using free IVRS Software, Zoiper. The IVRS system comes with multiple device support such as Outlook, Windows/Mac, LDAP, XMPP, XCAP, Android, and iOS. Learn more about ZoiPer
Starting Price: Available on Request
Recent Review