Finding the right CRM solution that fits your unique needs is a difficult task. Implementing a software like SugarCRM or Microsoft Dynamics CRM requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - SugarCRM vs Microsoft Dynamics CRM, which one is better? We've used customer support, videos, languages supported, screenshots, user ratings, features, plans and pricing, integration and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, SugarCRM vs Microsoft Dynamics CRM, we've added one more software - Maximizer CRM to help you make an educated decision.
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Screenshot
Below section includes screenshots of SugarCRM and Microsoft Dynamics CRM to help you compare the user interface.
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Awards
SugarCRM and Microsoft Dynamics CRM have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in CRM Software category.
Payment Methods
Below is the comparison of the starting price and payment method of SugarCRM and Microsoft Dynamics CRM. You can purchase SugarCRM with User/Month payment plan. Information related to the payment plans of Microsoft Dynamics CRM is unavailable. Both SugarCRM and Microsoft Dynamics CRM provide free trials for you to test the software before purchasing.
Features
Accounting
Capture Leads from Twitter/Facebooks
Case Management
Cloud Computing
Contact Manager
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Support
Developer API
Customer Support
Email Integration
Lead Generation
Marketing Automation
Marketing Collateral
Project Management
Supplier and Purchase Order Management
Solution Management
Sales Tracking
Opportunity Management
CRM & Sales Reports
Customer Support
Email Marketing / SMS Marketing
Lead Generation
Marketing Analytics
Marketing Automation
Product Database
Territory Management
Sales Forecasting
Lead Management
User Ratings
Based on all the user reviews and ratings received by SugarCRM and Microsoft Dynamics CRM in CRM software category, we’ve provided an average user rating for each software below. SugarCRM has 6 reviews while Microsoft Dynamics CRM has 6 reviews.
Harsh
Sugar CRM best
Pros
Functionality and easy to use
Cons
Repetitive entries
Silky Singla
Microsoft Dynamics CRM
Pros
Data Unification is one the best features about this product.
Cons
Product is pricey as compared to market competitor products
No reviews yet. Be the first to review
Write a reviewDesktop & Mobile Platforms
Deployment is a crucial factor to consider while buying CRM software. SugarCRM is available on Windows, Linux, Macintosh desktop platforms and IOS, Android mobile platforms. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Windows
Linux
Macintosh
Web App
Windows
Windows
Macintosh
IOS
Android
IOS
Android
IOS
Android
Plans and Pricing
Compare pricing of SugarCRM vs Microsoft Dynamics CRM with the following detailed pricing plan info. SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE. On the other hand, Microsoft Dynamics CRM has not provided information about its pricing.
PROFESSIONAL
USD 40
User/Month
- Sales automation and forecasting
- Marketing lead management
- Support automation
- Call center automation
- Reporting & Dashboards
- SugarCRM Mobile
- Cloud or on-premise deployment
- 15GB storage
- Unlimited Studio customizations
- Unlimited online support
- Support for MySQL and SQL Server (On-Site)
ENTERPRISE
USD 65
User/Month
- Revenue Line Item Level Opportunity Tracking Forecasting
- Product Level Quotes
- Advanced Workflow
- Role-based Views
- 100 Concurrent Customer Self-service Portal Users
- SQL-Based Reporting Access
- Support for Oracle and DB2 (On-Site)
- 12x5 (hours/days) Email and Phone Support
- 60GB storage
ULTIMATE
USD 150
User/Month
- 24x7 support
- Assigned Technical Account Manager
- 250GB storage
- Up to 5 sandbox instances (On-Demand)
Small Office
USD 29
User/Month/Billed Monthly
- Contact Management
- Basic Business Intelligence & Reporting
- Smart Phone and Tablet Mobility
- Account, Activity, Task, Contact & Calendar
- Workflow Automation
- Access to live chat and email Support
- Workflow Automation
- Microsoft Office Integration
- Complimentary Live Training Webinars
- 1 User limit
- 1 GB Data Storage
- Unlimited Record Limit
Business Plus
USD 49
User/Month/Billed Monthly
- Everything Small Office has to offer, plus:
- Sales Management
- Customer Service Management
- Mailchimp, Zapier, Skype integrations
- Campaign Tracking
- Web forms
- Unlimited Email Templates + Merge Fields
- 50 Bulk Emails/mo
- Unlimited Users
- Phone Support 5x8
- Complimentary on boarding package
- 10GB Data Storage
- Role Based security
Insights
USD 89
User/Month/Billed Monthly
- Everything Business Plus has to offer, plus:
- 24/7 telephone support
- Advanced Analytics and Business Intelligence capabilities
- In Depth real time Metrics, Reporting and Sales Forecasting
- Scheduled Emailing
- 100 Bulk Emails/mo
- Complimentary Data Import and Export
- Unlimited Data Storage
- Customizable Sales Processes
Customer Support
The quality and timeliness of support are an important parameter while comparing SugarCRM with Microsoft Dynamics CRM. SugarCRM offers phone, email, live support, training as support to its customers while Microsoft Dynamics CRM provides email.
Phone
Live support
Training
Phone
Live support
Training
Languages Supported
SugarCRM and Microsoft Dynamics CRM are supported in the following languages.
English
English
English
French
Typical Customer
The target customer base of SugarCRM vs Microsoft Dynamics CRM is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Freelancer
Startups
SMEs
Enterprises
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand SugarCRM and Microsoft Dynamics CRM a bit better.