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A comprehensive Point of Sale (Torqus POS) & Inventory Management Software (Torqus SCM) for QSRs, Food Chains, Casual/ Fine Dine Restaurants, Bars, Pubs, Lounges, Night Clubs, Pizza Chains, Cloud Kitchen/ Night Kitchen/ Delivery Kitchen, Bakery, Cake Shops, Cafes etc.
$ 208.33/Per Year
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Torqus Systems Pvt Ltd
Pune
NA
Available on request
Starting at $ 138.89
Torqus aims at revolutionizing the restaurant business by providing you with our all-inclusive restaurant management software system with hassle free solutions that maximize your business at minimum cost.
Torqus is more than just a POS: It's a complete business solution which starts from procurement & ends with customer feedback. We help restaurateurs improve their top line through customer engagement (via Loyalty Promotions) and increase the bottom line by optimising their expense (via Supply Chain Management) through controlling leakage, wastage, theft and pilferage.
We, at Torqus, blindly hold at heart innovation, simplicity, usability, and performance. Amalgamating elements from insights of the hotel industry, latest trends, and technologies, as well as rich knowledge framework gained through experience in different sectors, we are known to build measurable automated solutions.
We give utmost importance to client feedback and make improvisations accordingly to build faster, better, and maintainable solutions. One of the most remarkable solutions we have provided our clientele with is the ability to move the operations to Cloud, which allows them to work both online and offline as they please, and access and manage everything from any corner in the world.
Until a few years ago, finding new and exciting places to dine, even in one’s own city used to be quite a stressful affair. You had to consult friends and family, look online for the type of dining experience you craved and had to reserve seats with much hassle. Thanks to applications like Dineout, booking tables, getting recommendations, and finding the right restaurants has become easier than ever.
Additionally, you can see photos of restaurants and dishes, read reviews, and to avail discounts and special offers through memberships. Dineout has carved out a distinct niche for itself in offering exceptional fine-dining experiences and helped many users discover food and ambiances that they loved.
We are fortunate to have interviewed Mr. Ankit Mehrotra, the CEO & Co-Founder of Dineout, and know about his and Dineout’s journey henceforth.
Here’s an excerpt from the interview:
Dear Ankit, firstly a warm welcome from SoftwareSuggest. Our readers are eager to know about your journey so far.
The idea of Dineout originates from our personal dining out experiences. Before we sowed this idea, my co-founders Vivek, Nikhil, Sahil, and I lived on different continents and had world-class dining experiences. We would often use online reservation platforms to book tables at pubs and restaurants abroad. That way, we could discover new eateries and never had to wait to be seated. It was amazing how a little could do so much to elevate our dining experience.
However, each time we came back to India, we struggled to find new places and would often end up calling friends and family for recommendations. We noticed this gap in the user experience and wanted to bring in our expertise to bring about a major shift in India. So, in 2012 Dineout came to life to make online reservations seamless for Indian consumers.
The journey that started with being a reservation app has now transformed into a multifaceted business that caters to both diners and restaurateurs. Our B2C arm provides a very unique overall savings solution through discounts and cashback offers to the diners. And our B2B arm, inresto by Dineout, offers end-to-end contactless dining technology. Our product suite helps our partner restaurants across 20 cities in India and 12 countries worldwide.
And our constant resilience to offer only the best to the diners and restaurateurs alike has made Dineout India’s largest dining out and restaurant tech solutions platform. We process more than 100M diners and $900M worth of transactions for our partner restaurants across a network of 50,000 restaurants in 20 cities, providing a collective savings of more than $100M on restaurant bills annually.
I believe being successful is a constant journey. You don’t just achieve it one day and stop. Also, it is not achieved overnight. Unrelenting passion and perseverance are two essential elements that make it possible for any individual. On a personal note, I look up to Richard Branson as a business visionary and entrepreneur.
His success story, passion, discipline, and unique approach towards experimenting with new business ideas are what I aim to inculcate in myself. Additionally, having a team that shares its knowledge, expertise, and rigor for the same ideas has helped me in my journey so far.
The year 2020 served as the biggest test for businesses worldwide. Business pulled down shutters and revenues hit zero, which wasn’t something anyone had anticipated ever. From processing a monthly transaction of $100Mn we went to NIL.
While initially most of life had come to a screeching halt, almost a year down the lane, people have released the pressure from the brake. The most significant change that is being witnessed is an increase in social gatherings and dining out. Whether seated in sections/compartments/pods or next to a teddy bear, people are coming to terms with the new normal dining out.
Right from the beginning of the lockdown, Dineout invested in initiatives like restaurant vouchers to support restaurants monetarily. And to come to terms with the new normal and adapt fast, we helped our restaurant partners with cutting-edge Contactless Dining technology which has helped them reopen their doors with confidence. Our array of restaurant technology ranging from Point of Sale, Supply Chain Management to Digital Menu (Dine-In), Digital Valet, Digital Feedback, Loyalty, Campaign, Reservation management, and Restaurant owned website has helped us arm our partners with enough ammunition to take on any challenge.
Our strong partnership with our clients is a testament to our efforts with over 15,000 leading F&B restaurants and casual dining or quick-service chains including Azure hospitality, Plum by Bent Chair, Farzi cafe, Subway, Hard Rock Cafe, Mad Over Donuts, Mainland China, Giani, Baskin Robbins and others who have partnered with Dineout to provide a contactless and safe dining-out experience to their customers.
And as the dining out life resumed and the restaurant industry thrived again, Dineout bounced back and recovered 70% of its usual business.Our strategy going forward is to continue this streak of innovation. 2020 taught us an important lesson to expect the unexpected and reaffirmed our need to stay ahead of the curve. We strive to be the pioneers of restaurant technology that helps our partners offer the best dining experience to their diners.
It is for certain that what worked before is not going to work any longer. The requirements have changed, customer behavior has changed, the dynamic of sales and marketing has been overhauled. Our business strategy relies heavily on close interaction with people. In the initial phase, it was tough rebuilding our relationship with our partner restaurants.
In order to keep our partnership, we kept them updated with market insights and our innovations that were directed towards helping them function in a contactless world. In order to support our partners we also launched the Restaurant Voucher initiative where we encouraged users to buy pre-paid vouchers at a discounted price and help keep their favorite restaurants afloat during the crisis.
From a B2C perspective, we understood our users were bored and constantly scrolling through Instagram. Taking that aspect into account we launched various campaigns, where we engaged with our users even when most restaurants were shut. One such campaign was the country’s first virtual cookoff with celebrity chefs. The contest encouraged viewers to upload home-cooked dishes and recipes to stand a chance to win exciting prizes every week. Home Masterchef was an initiative focused on keeping our 5M user base active on the app and giving them a platform to flaunt their culinary skills via their unique feature – Dineout Stories.
Staying true to our promise of a restaurant first approach, we had also extended the validity of our product keeping no usage during the lockdown in view. As businesses reopened their doors we realized one of the challenges they faced was a cash-flow shortage. So to help our partners sail through the hard time to better days, we also revised our payment plans and worked out a way that worked best for the business.
The beginning of 2020 was perfect for us before it came to a sudden halt and revenue plummeted. In Feb we successfully celebrated The Great Indian Restaurant Festival that generated 550Cr of revenue for our restaurant partners. We also celebrated our 8th anniversary, which only a few handfuls of startups have been able to achieve in the Indian ecosystem. However, the year was unprecedented for the restaurant industry as it suffered a severe downfall like never before.
But, the industry has emerged from months of shutdown by fundamentally altering its operations and by setting new standards. We’ve recovered 70% of our business compared to pre-COVID times. Delhi, Bangalore, and Ahmedabad are moving fastest towards normalcy with an 80% recovery rate. In December alone we’ve clocked 100 Crore worth of transactions and that shows how promising 2021 is going to be.
2021 is set to be a year of redemption and we anticipate the market to revive at the earliest as the vaccines have started being administered and people begin getting more and more confident about dining out.
We are driven by our partner restaurants, their needs, and our resolve to help solve their challenges. When we get to the drawing board to chalk out our product roadmap and sales strategy we put our partners’ wants as the number one priority. We understand that if the product takes care of the client’s expectations, then one doesn’t need to look at what the competition is up to. And so far our approach has managed to keep the competition at bay for us.
My advice to young entrepreneurs would be to do more listening than talking. Using slice-of-life instances to provide customers new solutions and addressing the elephant in the room to improve existing flaws is our biggest learning. I believe that the journey to being an entrepreneur is not a linear curve. It is full of ups and downs but it teaches us to believe in our ideas and business mantra.
Additionally, as entrepreneurs, it is important to be cognizant of your team member’s expertise and cultivate an environment for growth. Cause an amalgamation of creative freedom and courage to bring your ideas into life are the things that help your team grow. And a company only grows if the people who make it one grow exponentially. Another important attribute for an entrepreneur is being agile. One needs to understand that market and market requirements change every day. So it is important to keep up with market trends and keep innovating.
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"This is now Dineout POS. I didnt find anything apart from the people . Yes they talk to you nicely but what's the use when software is not working as it suppose to be!"
"Its one-point connectivity all the POS installed and centralized data bank which provides all the details in a real-time system. It helps in decision-making and the items to purchase on time."
"Reports, KDS and Integration are the impressive things of Torqus POS as well as the ease of use also make it really impressive. "
"Its interface can be viewed as per the user's required options. All options are visible at POS sometimes creates issues with the data entry of the user."
"Brand wise orders should be a feature that I think they have to work on. "
"Though we are happy what Torqus POS has done to our restaurant, we find cash book accounting a little bit cumbersome. It can handle only one type of management i.e. petty cash management. We have to struggle hard for double entry. Rest is all fine."
Nishanth
Used the software for : Less than 6 months
Company Size :11-50 employee
Why should restaurants get installed a POS / MPOS software like Torqus/Dineout when the primary purpose is not served. It should make our life easier but here whatever orders we are supposed to get we were not able to accept due to technical issues. Thanks to POS we missed even those orders too. Very inefficient team and they are not serious about resolving the issue instead you can customer care team but issue wont get resolved.
Torqus POS Android App Experience
Torqus POS After Sales Service Rating
This is now Dineout POS. I didnt find anything apart from the people . Yes they talk to you nicely but what's the use when software is not working as it suppose to be!
MPOS
No
No
No
If it had worked could have told about other features
Yes this software which is now Dineout software will not let you take orders because it keeps getting logged out and you get lots of technical errors while using MPOS.
Sandeep R.
CEO
Used the software for : 6-12 months
Company Size :1-10 employees
I can rate it 3 for 5. Software is almost in a good assembled but should make much easier to use. Customer support is not as expected. Compared to other POS this software is cheap. For startups, I will recommend this POS software.
Features
Customer support
Birla C.
Used the software for : 2+ years
Company Size :51-200 employee
Very well designed for managing day-to-day operations of retail chain for the food industry. It helps in managing my inventory, deliverables, and vendor payment terms at the same point. It notifies the important feedbacks and payment to be collected. Easy to connect with Thermal Printers.
Torqus POS Android App Experience
Torqus POS After Sales Service Rating
Its one-point connectivity all the POS installed and centralized data bank which provides all the details in a real-time system. It helps in decision-making and the items to purchase on time.
Its interface can be viewed as per the user's required options. All options are visible at POS sometimes creates issues with the data entry of the user.
Yes
Yes
Yes
It should be connected with Ios operating system also and can link with Tally or other accounting softwares.
not evaluated.
It's best as per the local availability of POS equipment.
Vishnu A.
Used the software for : 2+ years
Company Size :51-200 employee
It has all the features which a restaurant requires. Integration with Aggregator and website make it 100% user friendly. Customer/KAM support is really good. I have taken the demo and learn all the aspects and on behalf of that and after using writing down this review.
Torqus POS Android App Experience
Torqus POS After Sales Service Rating
Reports, KDS and Integration are the impressive things of Torqus POS as well as the ease of use also make it really impressive.
Brand wise orders should be a feature that I think they have to work on.
Yes
Yes
Yes
No
Strawberry POS
Because of the security features, integration and most importantly the service make it better then other players.
Aarti
Used the software for : More than 1 year
Company Size :1-10 employees
Best customer service. They are just a call or msg away. Software is easy to use. Can be used without the internet. Also can manage things from the mobile application. Inventory can be managed easily. They provide cloud-based software which can be accessed from mobile as well.
Easy to use, Affordable, I can manage my inventory as well
Nothing at all
The starting price of Torqus POS is $ 208.33/Per Year. It has different pricing plans:
The details of Torqus POS’s free trial have not been shared by the vendor.
The top 5 features for Torqus POS are: