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Zadarma is a fully featured Cloud Telephony & IVRS Software designed to serve Enterprises, Agencies. Zadarma provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Outbound Reporting, Call Routing, IVR / Voice Recognition, Virtual Call Center, Predictive Dialer at one place.
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Cloud Based
Monthly, Yearly
Zadarma
Burgas
Zadarma Project Floor 2, 2 Vasil Aprilov Bourgas 8000 Bulgaria
Starting at $ 20
Available on request
Starting at $ 25
A new generation of VoIP for business.
Zadarma offers virtual phone numbers from over 90 countries, free cloud PBX, call tracking and multiple website widgets free of charge. With Zadarma you can establish your local and international presence within minutes.
When it comes to deploying the most efficient and cost-effective telecommunication solutions, any business would have been informed about the Voice over Internet Protocol (VoIP) telephone systems. In this internet-driven era, it is most beneficial to have an internet telephony system. As it helps to stay productive while keeping costs down, it can trim an organization’s fat and streamlines its processes.
Zadarma is touted as a new generation of VoIP for businesses. Businesses can leverage it without installing any heavy hardware or bearing wiring expenses. It is built to be set up within a few minutes.
Equipped with a plethora of business phone system features, such as Interactive Voice Response (IVR), Callback, Conditional and Unconditional Call Forwarding, and many more powerful features, Zadarma enables businesses to save up to 90% of their expenditure made on a phone system. Besides, it offers virtual phone numbers for 100 countries; thus, helping businesses spread their wings globally at zero to minimal investment.
So, without further ado, let’s quickly walk through the Zadarma software and gauge its compatibility with your business telecommunication needs.
As soon as you log in to your Zadarma portal, you see a screen below,
Right from their plan, you have opted for a quick overview of your account activities, including the outgoing calls, billing details, virtual phone numbers, statistics, and more; it gives you a quick overview as you sign in to your account.
You can directly drill down to the values of the relative feature by clicking on the given buttons. For instance, clicking on ‘More News’ will redirect you to Zadarma’s news sections, where you can learn about its latest upgrades, new features, integrations, and more.
Under this tab, you can access a range of Zadarma business telephony features. This includes,
It enables you to place calls to your clients or customers right from your desktop or laptop. You can enter the number from the web dialer below or choose from the contacts you have saved.
You can even add new contacts and browse the existing ones. Besides, a comprehensive log of the call records makes it easier for you to consume the data required before placing calls.
You can send SMS as well as view the message log here. It enables you to apply filters (like from/to dates) and determine the SMS log (i.e., the date, message, cost associated with it, etc.) for any specific number.
With Zadarma’s Callback service, you can make cost-effective calls abroad from your mobile phone or landline without an internet connection. Yes, it connects their server to your phone number and, ultimately, to whom you want to call, thus, enabling you to make calls without an internet connection.
You can make the following types of Callback with Zadarma,
You need to enter your number and the number you wish to call
This option uses your mobile phone's internet connection. All you require doing is entering your phone number and saving. You will see a dialog box where you will find links for the call.
Zadarma also empowers you to create a Callback widget wherein you can customize settings like your working hours and more.
This service displays a list of countries where you can buy virtual numbers. You can view the connection and the monthly fees for a particular country. Zadarma even lets you search for a city or country from its search bar, as shown below,
You can also explore exclusive deals Zadarma offers by scrolling down the page. You couldn't be luckier if you find the best match for your business needs.
Clicking on ‘Active Numbers’ enlists all the virtual numbers you have bought.
It is essential to determine that your client contacts are relevant and up-to-date. Making calls to every client turns out to be costly and time-consuming. So, to help businesses overcome this hurdle, Zadarma provides User Database Check that makes the verification process easy-breezy.
You can add up to 500 phone numbers manually under this tab. In addition, it lets you upload your contact sheet in either of the following formats – xls, xlsx, csv, and ods. Besides, the file size must not be greater than 1MB, and it must not contain more than 5000 contacts.
Scrolling down will lead you to the phone number check and its price. You can also obtain a wholesale price for the same.
For any business, it is crucial to evaluate the effectiveness of its advertising channels. With Zadarma’s Call Tracking functionality, you can analyze the number of incoming calls to different phone numbers, call data, duration of the call, and more. With such data, you can build your marketing strategies and make a more informed business decision.
There are two types of call tracking that you can leverage with Zadarma. These are,
This enables you to determine where (banner, company card, catalog, etc.) the caller saw the information about your company when he placed the call.
It complements your online advertising approach. When a caller places a call, your system will provide you with complete customer behavior, like his number of visits to your website, the sources, and much more.
ZCRM is a fully functional Customer Relationship Management software integrated with Zadarma cloud PBX. Thus, it facilitates making or receiving calls right from ZCRM with a single click. Besides, it allows you to create client cards and tasks, track your agents’ performance, get call statistics, and listen to call recordings.
There are a few more CRM integrations that come along with Zadarma. However, each varies in the functionality it offers. You can choose to integrate either of them or even incorporate your own CRM module.
The advancement in tech tools has made physical meetings a thing of the past. Moreover, today, when businesses and clients are separated by cities and even countries, commuting long distances for meetings isn’t feasible. That is why the prominence of video conferencing flourished.
Zadarma is not behind in offering this functionality to its users. Yes, you can create a video conference of up to 100 participants and communicate seamlessly with your remote teams, partners, clients, and offices. The number of members you can add to a room depends on your bundle.
As the name suggests, you can manage your account from here. From your SIP connection to your virtual phone numbers and more, you can have personalized access to every feature that Zadarma offers.
This is where all your account activities' billing details are stored. It supports payment in multiple currencies to ensure that making payments is no longer a hassle.
You can get an overview of the Outgoing Call Statistics, analyze the costs associated, and create a report of the same. Zadarma even enables you to export the report for future reference.
Here, you can determine the expenses made with respect to your virtual numbers, PBX services, and other services.
You can also enroll in Zadarma’s Affiliate Program and receive 10% off your referral’s top-ups. You can explore more about it on its website.
Wrapping Up
With so many business phone system features to make communications flawless and effective, Zadarma helps you take your business to another level. Its ability to connect with different CRM solutions ensures faster connection.
Its freemium model gives you access to a costless base system. Except for your virtual numbers and outgoing calls, you can utilize each of its features for free. It also supports 5 languages and multiple currencies to ensure you face no troubles.
You can explore more about Zadarma on its website or its SoftwareSuggest Profile Page.
Starting at $ 20
"Very bad app, they will cheat you to stole your money"
"Quality is great. Provides customer support in different languages. Provides calls at low rates. Very easy to use."
"It is very easy to use. Zadarma provides good network connection."
"Very bad app, they will cheat you to stole your money"
"Sometimes there are many technical issues with PBX. Calls from outer countries is very expensive."
"less documents should be there asks for address proof which should not be compulsory as using remotely"
Adity
Used the software for : 2+ years
Company Size :51-200 employee
Zadarma is great phone system for small businesses. It is very easy to use and new users can easily use this. Customer support is always available. Provides good network connection.
Zadarma Android App Experience
Zadarma After Sales Service Rating
Quality is great. Provides customer support in different languages. Provides calls at low rates. Very easy to use.
Sometimes there are many technical issues with PBX. Calls from outer countries is very expensive.
Yes
Yes
Yes
good network connection.
John P.
Used the software for : 2+ years
Company Size :51-200 employee
Telephony for small businesses. We have been using Zadarma for a couple of years now - there were no problems with work. First, the price. The lowest (or one of) the lowest in the market. Secondly, the number of virtual numbers. We took the regional city number and the number 8-800. It turned out to be more than enough to work for the whole of Russia. Third, it's very easy to set up. We do not have a whole staff of competent IT specialists, we set everything up ourselves. And for nothing, it turned out to be very easy to do.
Zadarma IOS App Experience
Zadarma After Sales Service Rating
Plans and Cloud deployment
less documents should be there asks for address proof which should not be compulsory as using remotely
Yes
Yes
Yes
Cloud storage linking
Sam B.
Used the software for : 2+ years
Company Size :51-200 employee
The company has about 10 employees on the phone. Previously, everyone had their own personal number, to which customers called and from which, accordingly, employees called. This brought its own specific problems and complexity to work. When the time came to resolve the issues that arose and a single number was needed for everyone, the choice fell on Zadarma. First of all, due to the low price and the huge number of virtual numbers. Secondly, it was very easy to set up everything and they have a really convenient personal account, in which you can adjust all the settings and see all the data. There are also plans to start using their free CRM - but so far there is no such thing. As soon as we get started, I'll write a separate review.
Zadarma IOS App Experience
Zadarma After Sales Service Rating
Plans are great
User Interface and connecting time
Yes
Yes
Yes
Have everything that is needed
Henry F.
Used the software for : 2+ years
Company Size :51-200 employee
We found Zadarma when the corona drama started with lockdown and home office. Looking for low cost video conferencing and discovering Zadarma. It is important for us that the conferences are not limited in time. We are completely satisfied, everything is there what you need and cheap.
Zadarma Android App Experience
Zadarma After Sales Service Rating
Price and Features
Customer Service
Yes
Yes
Yes
No
Fahad
Designer
Used the software for : Less than 6 months (Daily)
Terrible app. They will cheat you to steal your money. Be careful to pay any amount to them or send any documents. They will fool you into stealing your money
Zadarma Android App Experience
Zadarma After Sales Service Rating
Very bad app, they will cheat you to stole your money
Very bad app, they will cheat you to stole your money
Very bad app, they will cheat you to stole your money
Very bad app, they will cheat you to stole your money
Very bad app, they will cheat you to stole your money
The details of Zadarma’s free trial have not been shared by the vendor. Please visit the vendor’s website.
The top 5 features for Zadarma are: