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Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.
$ 5/Agent/ Month
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Cloud Based
Monthly, Yearly
Zendesk
Bangalore
Zopim Technologies Pte Ltd 401 Commonwealth Drive Haw Par Technocentre, #07-01 Singapore 149598
Starting at $ 0
Starting at $ 8
Starting at $ 25
Starting at $ 0
Available on request
Starting at $ 0
Zendesk offers the industry's leading customer support solution. Based on Zendesk reviews, on average, it boosts customer satisfaction ratings by 25% and agent productivity by 30%. Your customer interactions come together in a single, dynamic interface with web widgets, pre-defined ticket responses, and complete customer history.
Zendesk marketplace is the best choice for building customer experiences. They have powerful, flexible customer service and engagement products that scale to meet any business's needs. Furthermore, Zendesk supports and assists in over 60 languages to over 165,000 businesses.
Zendesk can integrate with many third-party applications like Oracle, Microsoft Teams, Salesforce, etc.
The Zendesk Agent Workspace enables support agents to manage customer conversations across all channels in one place. Additionally, the best Zendesk apps are an invaluable tool for improving customer service.
The Zendesk chat tool allows businesses to measure customer satisfaction and agent performance to ensure that support services are continuously improved. In addition, using automated triggers will enable customers to be engaged when they need assistance before they have even asked their questions.
Below are the top Zendesk features:
Zendesk, as a central hub, is a tool for connecting everything you need to support customers more effectively. It offers the following features for solving problems collaboratively and empowering customers and agents:
1. Real-time updates
2. Agent Collaboration
3. Help desk automation
4. Request forms and ticket fields
5. Custom views
6. SLA management
Zendesk's ticketing system gathers all customer support requests from multiple sources into a single location, much like a shared inbox. Your agents may have difficulty referencing previous issues or responding with the required contextual data when customers can contact your company in various formats at their convenience.
Zendesk's ticketing system provides the following features that solve this problem by streamlining the process of responding to customers consistently:
1. Multi-channel
2. Multilingual Support
3. Multi-brand
4. Workflows
5. Centralized hub
6. An Audit trail
Zendesk Guide empowers your agents and customers through a self-service solution using an intelligent knowledge base.
Customers who prefer to search for answers on their own rather than waiting for the Zendesk team or a live agent's response can use this self-service help desk for a faster resolution. Here are the vital features of its self-service help desk:
1. Knowledge base
2. Help Center & Phone Support
3. Customer Portal
4. Community forums
The Zendesk support software also has an easy-to-use interface to access reports and analytics to understand your customer support better and help desk system. The software enables businesses to foster customer relationships by utilizing data-driven information.
Zendesk software transforms the data into valuable and meaningful insights using visual styles and point-and-click functions.
1. Customer analytics
2. Performance Measurement
3. Prescriptive dashboards
4. Customization.
With the unified workspace of Zendesk Software, you can connect your support and service teams with customers across multiple support channels. In other words, you do not lose context no matter which channel customers contact you, so you can continue your conversations and resolve issues.
The benefits of integrating Zendesk software with your business include:
When it comes to solving customer issues, it isn't easy to manage several things simultaneously. For example, if you were recording notes and calling customers simultaneously, you would not be able to convert.
Handling numerous tasks at the same time will lead to a decrease in your customer support team's productivity. However, integrating Zendesk into your customer support operations becomes much easier and faster to handle.
It also has a self-help desk that reduces most customer queries, as customers can discover the answers independently. Overall, Zendesk automates several tasks for your support team, which in turn, increases their productivity.
Your support team can take proactive decisions on the go with Zendesk's knowledge base, analytics, and other features. In addition, you can maximize your investment by synchronizing the Help Center knowledge base with your business requirements, resulting in proactive management of customer issues.
Zendesk software allows your business to communicate with customers through various channels, enhancing their experience. Due to its voice, chat, and online messaging features, customers can easily connect with your support team using their preferred channel, significantly improving customer engagement.
A multitasking tool like Zendesk allows your support team to handle multiple tickets simultaneously, preventing backlogs comfortably. In addition, you can respond quickly to your customers with Zendesk.
You must provide the best customer service possible to win over and retain customers. Zendesk software offers you a variety of features, including analytics, knowledge-base, messaging, and more, that can help you optimally resolve customer issues.
For example, in Zendesk Analytics, you can easily access customer data and make appropriate decisions to improve customer service and retention.
You can solve customer problems efficiently with Zendesk's knowledge base, which provides you with all the details and resources you need right at your fingertips.
In addition, the Zendesk team is committed to working together so that agents can help customers, irrespective of their department.
There is much software in today's market, similar to Zendesk. In addition, while Zendesk offers various purchasing options and pricing tiers, some companies may pay more than they anticipated to get the specific features they want.
The Zendesk for small businesses is an easy-to-use, powerful CRM that maximizes productivity, processes, and pipeline visibility. Additionally, smaller companies that buy the entire Zendesk suite are unlikely to use all the tools it includes, even if they buy it. Below are the five best Zendesk alternatives:
1. Help Scout
2. Zoho Desk
3. ServiceNow
4. Freshdesk
5. Gorgias
At first glance, Zendesk pricing appears straightforward since you only need to pay $5 for a help desk tool. However, there are at least eight different plans listed under their "Support" section, plus a few other options under their "Sales" and "Platform" sections.
Below are the Zendesk knowledge base pricing plans:
Suite Team - $49 per agent/month billed annually
Suite Growth - $79 per agent/month billed annually
Suite Professional - $99 per agent/month billed annually
Zendesk Suite Enterprise - $199/agent per month
Zendesk Suite Enterprise (Custom) - $215+/agent per month
Zendesk Sunshine Platform - $25 - $69 per agent. (This category requires Support Enterprise or Support Suite Enterprise subscriptions)
The Zendesk Sell CRM software enables sales teams to win more deals by automating tasks and analyzing data. Through the all-in-one platform, sales reps will be able to increase productivity, while sales leaders can deliver customized coaching that accelerates performance.
Below is Zendesk sell pricing plans:
Zendesk Sell Team - $19 / User / Month Billed Yearly
Zendesk Sell Professional - $49 / user / Month Billed Yearly
Zendesk Sell Enterprise - $99 / User / Month Billed Yearly
Zendesk Sell Elite - $ 199 / user / Month Billed Yearl
Starting at $ 0
Starting at $ 8
Starting at $ 25
"The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email."
"The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement."
Lokendra
Email support
Used the software for : More than 1 year
Company Size :51-200 employees
Zendesk us nice, good to use. It is not slow like others. Easy yo use and understand. The view section does not satisfy me compared to competitors. It is easy to use and user friendly. It is easy to learn and will make work smoother.
It's fast than other. Low latency
Creating view option should be enhanced
Javier D.
Consulting Systems Engineers’ Team Leader
Used the software for : 6-12 months
Company Size :51-200 employees
As soon as we started using Zendesk, our clients' experience for both opening and tracking incidents improved a lot. Having several possible attention channels such as the possibility of prioritizing incidents according to the criticality of the problem, improved our SLA provided, so also customer satisfaction. On the other hand, the interface it has is very intuitive, both for clients when they want to open an incident, and for the engineers who work on them.
The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email.
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement.
Aprove
Used the software for : 2+ years
Company Size :51-200 employee
Well, to talk about Zendesk, it’s all that my marketing team can rely upon. From interacting with customers to integrating social media; the live chat software is a comprehensive platform for developing long-term relationship with customers. Some of its other features like the online community forums, online feedback and surveys, automated routing, and SLA management takes my marketing and customer relations team towards a common goal. Also, its help desk module provides immense scope for leaving a lasting impression in the minds of the consumers.
Piyank
Used the software for : 2+ years
Company Size :51-200 employee
Being the project head, I am short of words to describe my Zendesk experience. It’s an excellent and efficient customer support software that has widened my opportunities to connect with my audience and engage them into my brand activities and campaigns. My marketing team always looks up to this software for its online tracking, integrated features and scalable results. They recommend using this help desk software to know more about customers and impress them by providing good quality service.
Sumita
Used the software for : 2+ years
Company Size :51-200 employee
Zendesk is an awesome customer relationship software that has provided my team with multiple opportunities to engage my prospective and current customers within our campaigns. Through its live chat software, my team can boost conversations and provide personal attention to every customer. Its dynamic module attracts consumers and enhances their experience. Using the customer support software, my customer service team provides competent and professional services to my audience. Zendesk has actually re-defined our ways of customer relationship management.
The starting price of Zendesk is $ 5/Agent/ Month. It has different pricing plans:
Zendesk also provides a free trial to users.
The top 5 features for Zendesk are: