Zendesk Pricing, Features, Reviews and Comparisons

What is Zendesk?

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 

Zendesk Starting Price

$ 5/Agent/ Month

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Key Features of Zendesk

  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Surveys & Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Multiple Brands Products
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Macros
  • Online Forums
  • Service Level Agreement (SLA) Management
  • Third Party Integration
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Zendesk Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

Language Support

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Turkish

Zendesk Pricing

ESSENTIAL
$ 5
Agent/ Month
  • Unlimited email addresses
  • Twitter and Facebook channels
  • Basic knowledge base
  • Web Widget & Mobile SDK
  • Agent Macros
TEAM
$ 19
Agent/ Month
  • Branded Help Center
  • Customer portal
  • Business rules
  • Performance Dashboards
  • Public Apps Marketplace
PROFESSIONAL
$ 49
Agent/ Month
  • Community forums
  • Multilingual content
  • Business hours & SLAs
  • CSAT surveys
  • Insights analytics
  • Custom private apps
ENTERPRISE
$ 99
Agent/ Month
  • Custom agent roles
  • Multibrand support
  • Ticket Forms
  • Multiple schedules
  • Hourly Insights analytics
  • Launch Success Program
  • Auditing & admin controls
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Company Details

  • Company Name :

    Zendesk

  • Headquarter :

    Bangalore

  • Full Address :

    Zopim Technologies Pte Ltd 401 Commonwealth Drive Haw Par Technocentre, #07-01 Singapore 149598

Top Software in Help Desk Category

Zendesk Description

What is Zendesk?

Zendesk offers the industry's leading customer support solution. Based on Zendesk reviews, on average, it boosts customer satisfaction ratings by 25% and agent productivity by 30%. Your customer interactions come together in a single, dynamic interface with web widgets, pre-defined ticket responses, and complete customer history.

Zendesk marketplace is the best choice for building customer experiences. They have powerful, flexible customer service and engagement products that scale to meet any business's needs. Furthermore, Zendesk supports and assists in over 60 languages to over 165,000 businesses.

Zendesk can integrate with many third-party applications like Oracle, Microsoft TeamsSalesforce, etc.

The Zendesk Agent Workspace enables support agents to manage customer conversations across all channels in one place. Additionally, the best Zendesk apps are an invaluable tool for improving customer service.

The Zendesk chat tool allows businesses to measure customer satisfaction and agent performance to ensure that support services are continuously improved. In addition, using automated triggers will enable customers to be engaged when they need assistance before they have even asked their questions.

What are the Key Zendesk Features?

Below are the top Zendesk features:

Help Desk Solution

Zendesk, as a central hub, is a tool for connecting everything you need to support customers more effectively. It offers the following features for solving problems collaboratively and empowering customers and agents:

1. Real-time updates

2. Agent Collaboration

3. Help desk automation

4. Request forms and ticket fields

5. Custom views

6. SLA management

Ticketing System

Zendesk's ticketing system gathers all customer support requests from multiple sources into a single location, much like a shared inbox. Your agents may have difficulty referencing previous issues or responding with the required contextual data when customers can contact your company in various formats at their convenience.

Zendesk's ticketing system provides the following features that solve this problem by streamlining the process of responding to customers consistently:

1. Multi-channel

2. Multilingual Support

3. Multi-brand

4. Workflows

5. Centralized hub

6. An Audit trail

Self-Service Portal

Zendesk Guide empowers your agents and customers through a self-service solution using an intelligent knowledge base.

Customers who prefer to search for answers on their own rather than waiting for the Zendesk team or a live agent's response can use this self-service help desk for a faster resolution. Here are the vital features of its self-service help desk:

1. Knowledge base

2. Help Center & Phone Support

3. Customer Portal

4. Community forums

Analytics

The Zendesk support software also has an easy-to-use interface to access reports and analytics to understand your customer support better and help desk system. The software enables businesses to foster customer relationships by utilizing data-driven information.

Zendesk software transforms the data into valuable and meaningful insights using visual styles and point-and-click functions.

1. Customer analytics

2. Performance Measurement

3. Prescriptive dashboards

4. Customization.

Omnichannel Support

With the unified workspace of Zendesk Software, you can connect your support and service teams with customers across multiple support channels. In other words, you do not lose context no matter which channel customers contact you, so you can continue your conversations and resolve issues.

What are the Benefits of Using Zendesk Products?

The benefits of integrating Zendesk software with your business include:

Improved Productivity

When it comes to solving customer issues, it isn't easy to manage several things simultaneously. For example, if you were recording notes and calling customers simultaneously, you would not be able to convert.

Handling numerous tasks at the same time will lead to a decrease in your customer support team's productivity. However, integrating Zendesk into your customer support operations becomes much easier and faster to handle.

It also has a self-help desk that reduces most customer queries, as customers can discover the answers independently. Overall, Zendesk automates several tasks for your support team, which in turn, increases their productivity.

Proactive Decision - Making

Your support team can take proactive decisions on the go with Zendesk's knowledge base, analytics, and other features. In addition, you can maximize your investment by synchronizing the Help Center knowledge base with your business requirements, resulting in proactive management of customer issues.

Enhanced Customer Engagement

Zendesk software allows your business to communicate with customers through various channels, enhancing their experience. Due to its voice, chat, and online messaging features, customers can easily connect with your support team using their preferred channel, significantly improving customer engagement.

Prompt Responses

A multitasking tool like Zendesk allows your support team to handle multiple tickets simultaneously, preventing backlogs comfortably. In addition, you can respond quickly to your customers with Zendesk.

Customer Retention

You must provide the best customer service possible to win over and retain customers. Zendesk software offers you a variety of features, including analytics, knowledge-base, messaging, and more, that can help you optimally resolve customer issues.

For example, in Zendesk Analytics, you can easily access customer data and make appropriate decisions to improve customer service and retention.

Better Sales Experience

You can solve customer problems efficiently with Zendesk's knowledge base, which provides you with all the details and resources you need right at your fingertips.

In addition, the Zendesk team is committed to working together so that agents can help customers, irrespective of their department.

Which is the Best Zendesk Alternative?

There is much software in today's market, similar to Zendesk. In addition, while Zendesk offers various purchasing options and pricing tiers, some companies may pay more than they anticipated to get the specific features they want.

The Zendesk for small businesses is an easy-to-use, powerful CRM that maximizes productivity, processes, and pipeline visibility. Additionally, smaller companies that buy the entire Zendesk suite are unlikely to use all the tools it includes, even if they buy it. Below are the five best Zendesk alternatives:

1. Help Scout

2. Zoho Desk

3. ServiceNow

4. Freshdesk

5. Gorgias

What is Zendesk Pricing?

At first glance, Zendesk pricing appears straightforward since you only need to pay $5 for a help desk tool. However, there are at least eight different plans listed under their "Support" section, plus a few other options under their "Sales" and "Platform" sections.

Below are the Zendesk knowledge base pricing plans:

Suite Team - $49 per agent/month billed annually

Suite Growth - $79 per agent/month billed annually

Suite Professional - $99 per agent/month billed annually

Zendesk Suite Enterprise - $199/agent per month

Zendesk Suite Enterprise (Custom) - $215+/agent per month

Zendesk Sunshine Platform - $25 - $69 per agent. (This category requires Support Enterprise or Support Suite Enterprise subscriptions)

What is Zendesk Sell Pricing?

The Zendesk Sell CRM software enables sales teams to win more deals by automating tasks and analyzing data. Through the all-in-one platform, sales reps will be able to increase productivity, while sales leaders can deliver customized coaching that accelerates performance.

Below is Zendesk sell pricing plans:

Zendesk Sell Team - $19 / User / Month Billed Yearly

Zendesk Sell Professional - $49 / user / Month Billed Yearly

Zendesk Sell Enterprise - $99 / User / Month Billed Yearly

Zendesk Sell Elite - $ 199 / user / Month Billed Yearl

Zendesk Customers

Zendesk Customers
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Zendesk Videos

Overall Reviews

4.8/5

Based on 19 Reviews

Write a Review Or
Ask a question
Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 85%

Likelihood to recommend

Out of 100%

Overall Feedback from Customers

Pros

"The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email."

Cons

"The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement."

Zendesk Reviews (19)

Lokendra

Email support

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Jul 28, 2020

Zendesk review

Zendesk us nice, good to use. It is not slow like others. Easy yo use and understand. The view section does not satisfy me compared to competitors. It is easy to use and user friendly. It is easy to learn and will make work smoother.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

It's fast than other. Low latency

Cons

Creating view option should be enhanced

Javier D.

Consulting Systems Engineers’ Team Leader

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

Jun 01, 2020

Very good platform for handling customer incidents.

As soon as we started using Zendesk, our clients' experience for both opening and tracking incidents improved a lot. Having several possible attention channels such as the possibility of prioritizing incidents according to the criticality of the problem, improved our SLA provided, so also customer satisfaction. On the other hand, the interface it has is very intuitive, both for clients when they want to open an incident, and for the engineers who work on them.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pros

The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email.

Cons

The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement.

Aprove

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 16, 2017

Amazing Help Desk Management Software

Well, to talk about Zendesk, it’s all that my marketing team can rely upon. From interacting with customers to integrating social media; the live chat software is a comprehensive platform for developing long-term relationship with customers. Some of its other features like the online community forums, online feedback and surveys, automated routing, and SLA management takes my marketing and customer relations team towards a common goal. Also, its help desk module provides immense scope for leaving a lasting impression in the minds of the consumers.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Piyank

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 16, 2017

Excellent and efficiently customer support software

Being the project head, I am short of words to describe my Zendesk experience. It’s an excellent and efficient customer support software that has widened my opportunities to connect with my audience and engage them into my brand activities and campaigns. My marketing team always looks up to this software for its online tracking, integrated features and scalable results. They recommend using this help desk software to know more about customers and impress them by providing good quality service. 

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Sumita

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 16, 2017

Zendesk is an awesome customer relationship software

Zendesk is an awesome customer relationship software that has provided my team with multiple opportunities to engage my prospective and current customers within our campaigns. Through its live chat software, my team can boost conversations and provide personal attention to every customer. Its dynamic module attracts consumers and enhances their experience. Using the customer support software, my customer service team provides competent and professional services to my audience. Zendesk has actually re-defined our ways of customer relationship management. 

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Mitul

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jan 04, 2017

Good Service & Support

Zendesk re-defined the art of developing, sustaining and maintaining good relations with customers. A comprehensive platform featuring social media integration, live chat provisions, online forums, automated routing and community portals, Zendesk is the ultimate software for customer relationship management. It has bulk texting software which reaches large masses carrying a unified message, thus spreading brand awareness. Its bulk SMS software is also meaningful in engaging its key audiences and building meaningful connect, for a long-term business.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Pramod

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 03, 2017

Very effective product

To establish and improve my customer relations, I always recommend Zendesk, for its powerful impact and lasting impression. Its help desk ticketing software allows instant booking of tickets. The bulk text messaging software is an excellent way to develop personalized communication to different target groups. The presence of online forms, surveys, and feedback, are useful for gathering market research and collecting information about target markets. Overall, it is more than innovative for developing online branding.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Kuldeep

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 03, 2017

Excellent features

For improving my customer relationship, I always prefer a bulk texting platform. And with a compact, flexible and innovative technology, Zendesk opens the doors of communication and provides numerous ways to engage target groups and potentials. A well-distinguishable factor of the help desk software lies in its third-party integration; live chat systems, online forums, and social media integration, all of which helps my digital team to develop a 360° online communication.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Pragna

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 03, 2017

It has improved my response time to customer queries

Improving relations with customers had never been so easy until Zendesk came into the market. The most advanced help desk ticketing software, Zendesk allows me to book tickets, within a blink of an eye. It is a simple and self-service portal featuring social media integration, live chats, third party integration and automated routing, thus diversifying the customer communication channels. Its help desk software has improved my response time to customer queries.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Shrikant

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jan 03, 2017

Excellent Service

A self-service portal, Zendesk helps me to maintain good relationships with my customers. Its help desk software allows seamless communication and serves as an excellent knowledge base of my target audience. With the help of its service desk software, I can improve my customer service, promote live chats and provide quick response to all queries and doubts, from the customer end. Its advanced software and easy integration have benefited my business to a large extent.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Ninkuj

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 09, 2016

Very nice for small businesses

The Zendesk help desk software has been a great partner in our growth from a small firm handling a few customer tickets a day to one handling hundreds of customer queries, and finding suitable and quick resolutions to the same. It has really helped us to streamline customer support and has great tools such as automatic triggers and automation features that have helped us save time and improve efficiency.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Rahul

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Dec 08, 2016

Well done Team!!!

Although the whole world is talking about the bespoke functionalities of Zendesk software, we really have to commend their great customer service that made us feel as if their support team was an extension of our own team. They were very helpful, forthcoming and came with unique suggestions towards our queries. Well done team Zendesk!

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Ekta

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 07, 2016

Great Product

Zendesk has been a great productivity tool for us over the last many months and we have no hesitation in saying that it is one of the most well balanced and thoughtfully designed software. It has helped us to create a single view for all our customers so that all the details are easily and simultaneously accessible to all stakeholders, thereby making our customer interaction more personalized and efficient.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Harsha

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 07, 2016

Best customer support functionality

We have used the Zendesk ticketing system for a few years now and have been really impressed by its versatility and usefulness in a real world setting. With their shared inbox feature, all the customer support functions are automated, and resolutions are provided quickly across platforms. We have found the ticketing system to be especially useful for our present requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Tripal

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 21, 2016

The Best Software

The interface is really good. Very easy to learn and start working. With Zendesk, we have found the best way to track assets productively. Their customer service is the best! Every Time I have a question, I can just send an email and the Zendesk team will immediately respond to my request.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Prashant

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 22, 2016

It is a good Product.

Its ease of use and customer support are the best features. There is a lot to learn from their training videos. It has helped us execute projects and manage them efficiently. Overall, it is a good product with lot of features. The user interface can be handled quickly. Their customer support is knowledgeable and very prompt.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Omkar

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 18, 2016

Excellent Product!

Zendesk lets us easily manage our workload and everyone is updated all the time regarding their work orders. Reports are made easily. Approvals and requirements are also easily obtained. Our clients are happy. Overall, we are happy to have switched to Zendesk and happy with their customer service. 

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Kishan

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 16, 2016

Creative and very engaging software

Creative and very engaging software that caters to all your customer requirements with the utmost efficiency! On the whole, I would personally recommend using this software for best business standards. Do give it a try if you are in search for the best help desk management solution for your business.  

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Muralee

Executive

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2020

Superb Help Desk Software

This software is speed and user friendly.This software is compact for all peoples.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Zendesk FAQs

How much does Zendesk cost?

The starting price of Zendesk is $ 5/Agent/ Month. It has different pricing plans:

  1. ESSENTIAL : $ 5/Agent/ Month
  2. TEAM : $ 19/Agent/ Month
  3. PROFESSIONAL : $ 49/Agent/ Month
  4. ENTERPRISE : $ 99/Agent/ Month

Zendesk also provides a free trial to users.

What are the top 5 features for Zendesk?

The top 5 features for Zendesk are:

  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Surveys & Feedback
  • Knowledge Base